When ManageEngine unveiled its Desktop Central MSP platform in December 2010, MSPmentor openly wondered if the software provider planned to support non-Windows devices. Ashish Kuriakose, ManageEngine’s marketing communications manager, followed up via email and offered some additional insights. Here they are.
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ManageEngine: Yes, We Support Non-Windows Devices
Posted January 3rd, 2011 by Joe Panettieri
Zoho Launches Web-Based Help Desk
Posted November 10th, 2010 by Matthew Weinberger
Zoho, the SaaS-based software specialist, has launched Zoho Support, a web-based help desk ticketing application with a customer-facing self-service portal. It’s an interesting move — especially when you consider Zoho’s sister company is ManageEngine, which develops MSP Center Lite, a network and systems management platform. Here’s a look at Zoho’s strategy.
Kaseya Makes Multi-Million-Dollar Acquisition
Posted November 3rd, 2010 by Joe Panettieri
Kaseya, which specializes in IT systems management software, has acquired ObjAcct Inc., a developer of XML-based accounting software. The deal, expected to be announced November 4, could arm MSPs and corporate IT managers with an emerging type of financial management software. Here’s the scoop.
ManageEngine Launches Freemium Managed Services Platform
Posted September 8th, 2010 by Joe Panettieri
ManageEngine, a division of ZOHO Corp., has launched MSP Center Lite, an agent-based remote monitoring and management (RMM) platform for managed services providers. The interesting twist: MSP Center Lite is free for MSPs that want to manage up to 25 devices. Beyond that, the software starts at $545 per year for 50 managed devices. Here’s a closer look at ManageEngine’s strategy plus the MSP freemium trend.
Kaseya Describes Business Center PSA Strategy
Posted August 30th, 2010 by Joe Panettieri
Kaseya has pulled back the curtain a bit more on its PSA (professional services automation) strategy. In a 17-page PDF prepared for IT service providers, Kaseya outlines its 2010-2011 road map. Dig into the report, and you’ll find some preliminary information about the Kaseya Business Center PSA effort. Here are the early details along with some guesses about how the MSP software market may evolve.
Google Boasts 2 Billion Messages Migrated
Posted June 3rd, 2010 by Matthew Weinberger
Google continues its merciless PR campaign against Microsoft as it announces that two billion e-mail messages have been migrated from other platforms onto Google Apps by way of their bevy of tools designed to do just that. Given that Google’s the source of that impressive statistic, it’s important to keep things in perspective. But here’s why services providers should pay attention anyway.
Google Apps in Los Angeles: A Closer Look
Posted December 15th, 2009 by Matthew Weinberger
The City of Los Angeles has finalized its decision to migrate its 30,000 city employees from their existing GroupWise e-mail system to Google Apps, according to the official Google Enterprise blog. Yes, we’ve previously covered the deal, But there’s still plenty for MSPs to learn from this deployment. One example: City of Los Angeles CTO Randi Levin says the project will cut the municipality’s electricity bills by nearly $750,000 over five years. Here’s an update.
ManageEngine: Managed Services Meets SaaS
Posted December 10th, 2009 by Joe Panettieri
As we’ve mentioned in recent days, a flood of new managed services software will hit the market in December 2009 and January 2010. But I didn’t have a ManageEngine upgrade on my radar. Until now. Here’s why.
ZOHO: Blending SaaS And Managed Services
Posted July 23rd, 2009 by Joe Panettieri
Consider two of the biggest questions facing MSPs: First, how will managed services and SaaS (software as a service) converge with one another? Second, what role will MSPs play in that convergence? Take a look at ZOHO Corp. and you might begin to find some key trends and answers. Here’s why.
Microsoft Office, SaaS and Managed Services: Can You Combine All Three?
Posted April 29th, 2009 by Joe Panettieri
If you could provide Microsoft Office as a managed subscription service, would you do it? Before you answer, check out a new development from AllenPort Co. Apparently, the New Jersey-based company is working closely with Microsoft to connect the dots between Microsoft Office, Software as a Service (SaaS) and managed services.
ManageEngine + Zoho = Managed SaaS Services?
Posted February 26th, 2009 by Joe Panettieri
Quick, name a company in the managed services market that successfully competes against Google Apps, Salesforce.com and Microsoft — all at the same time. Before you answer, consider this name: AdventNet — which owns Zoho (SaaS applications) and ManageEngine (managed services software). Take a closer look, and you’ll discover Zoho and ManageEngine are cross-leveraging their technologies. Here’s how.
Google’s Emerging SaaS Rival
Posted February 17th, 2009 by Joe Panettieri
When we covered the new Google Apps Reseller program a few weeks ago, plenty of managed service providers stood up and took notice. Now, I invite you to learn about the company that’s well positioned to compete with Google in the Software as a Service (SaaS) market. You’ll find the scoop over here, on TheVARguy.com.
Microsoft Set to Counter Google Apps
Posted April 28th, 2008 by Joe Panettieri
Microsoft is preparing an “application streaming” initiative, in an effort to more effectively position Microsoft Office against Google Apps, according to ComputerWorld. Anyone who thinks this is nothing more than a commodity software war needs to think again.
Google Apps, Salesforce.com: So Happy Together?
Posted April 8th, 2008 by Joe Panettieri
A few weeks ago I noted that Salesforce.com plans to make a major announcement on April 14. I wasn’t sure what the news was, but there are growing indications that it includes Salesforce.com gaining closer hooks to Google Apps. If true, this could be a defining moment for the software as a service industry.
Guess Who’s Chasing Google Apps?
Posted March 11th, 2008 by Joe Panettieri
At first glance, Google Apps’ biggest potential competitor in the online application world is Microsoft.
Microsoft and Managed Services: 10 Things to Know
Posted October 2nd, 2007 by Joe Panettieri
It’s a classic Microsoft tactic: Arrive late to a party and then attempt to steal the show. The has company announced the next chapter of its Software as a Service (SaaS) effort. If you offer managed services, it’s time to listen up. I spent some time analyzing the Microsoft initiative and I see some clear opportunities–and challenges–ahead for managed service providers. Here’s a rundown of the 10 things MSPs need to know about Microsoft’s SaaS strategy.
