MSPmentor

Zenith Infotech is preparing upgrades and enhancements to assist managed services providers (MSPs) with BDR (backup and disaster recovery) storage, private cloud computing and small business video conferencing/telepresence services. The enhancements surface while Zenith Infotech continues to negotiate its debt agreements with bondholders.

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Continuum, as expected, launched the Continuum Vault backup and disaster recovery (BDR) platform earlier this week, CEO Michael George (pictured) has confirmed. Developed in partnership with Datto, the Continuum Vault offering initially targets 1,000 managed services providers (MSPs) that have expressed interest in the new BDR platform.

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The lines between managed services software, NOC (network operations center) services and help desk services continue to blur. The latest example involves Level Platforms introducing NOC and Help Desk services tied to its Managed Workplace platform for MSPs in the small business IT services market. This is part of a growing trend in the MSP market.

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Datto Inc., which promotes backup and disaster recovery (BDR) storage solutions to MSPs and channel partners, says annual revenues grew 300 percent in 2011 vs. 2010. It’s the third consecutive year Datto has generated a 300-percent growth rate, the company asserts. The big question: Can Datto maintain that momentum amid fierce storage competition in 2012?

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The MSPmentor team is just about ready to unplug for the weekend. Of course, we’ll be around if any big news — or rumors — hit our inbox. But in the meantime here are seven managed services blogs and MSP news stories that MSPmentor’s editorial team didn’t have a chance to write for the week ending Friday, January 13, 2012.

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I’m nearly ready to go disappear for the New Year weekend. But I had promised MSPmentor’s readers a look at the most read managed services stories of 2011. We’ve already disclosed the 10 most read MSP news stories from Q1, Q2 and Q3 2011. Now let’s look at the most read MSP stories from Q4 2011 and the reasons managed services providers read along.

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I’m a little late with this weekly managed services blog because of family commitments — a good excuse this time of year. Happy Holidays to all of our readers. Now, here are seven managed services blogs and MSP news tips that the MSPmentor team didn’t have a chance to write for the week ending Dec. 23, 2011.

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When Continuum (formerly Zenith RMM) yesterday announced a BDR (backup and disaster recovery) storage partnership with Datto, nearly 1,000 managed services providers (MSPs) and VARs signed up to gain early access to the platform, according to Continuum CEO Michael George. Still, MSPmentor raised five questions about the Continuum-Datto relationship and its potential implications for MSPs. George and his management team late last night spoke with MSPmentor and offered deeper insights. Here’s the update. Among the key takeaways: Continuum isn’t just getting into the BDR market, the company “wants to dominate it,” said George.

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When Continuum (formerly Zenith RMM) partnered with Datto today, it was the latest in a series of moves that could influence the backup and disaster recovery (BDR) market for managed services providers. But the Continuum-Datto relationship potentially raises as many questions as it answers. In fact, here are five follow-up questions MSPmentor is pursuing.

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Zenith RMM, which spun off from Zenith Infotech in September, has rebranded as Continuum and will now compete with its former parent in the BDR (backup and disaster recovery) market. Indeed, Continuum has partnered with Datto to launch Continuum Vault — a BDR solution that will debut in January 2012.

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Zenith Infotech, the private cloud storage provider, and its bondholders remain locked in a court case, but Zenith Infotech CEO Akash Saraf told MSPmentor his company is still interested in working out a potential settlement with bondholders. Saraf also told MSPmentor that Zenith Infotech’s publicly disclosed financial records are consistent with information Zenith Infotech has shared privately with Bombay High Court.

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Zenith Infotech, which is locked in a legal battle with bondholders, has assured the Bombay High Court that its publicly disclosed finances are accurate and properly reflect the sale of Zenith RMM to Summit Partners, according to The Economic Times of India.

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By raising $6 million in new funding, Autotask joins a lengthy list of MSP-centric software companies and cloud services providers that has tapped private equity or venture capital — or made acquisitions in 2011. Here’s the scorecard… and a look at two cloud-centric software companies that will very likely raise money next.

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IT service providers that have been selling cloud-based business continuity solutions surely have noticed data backup and recovery is one of the most popular cloud-based offerings with end users. In fact, according to a recent study by CompTIA, storage and backup solutions are the most popular cloud applications, with 71 percent of small and midsize businesses (SMB) currently using the technology. The data points don’t end there.

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No need for panic. But here’s a trend worth watching as U.S.-based MSPs partner with India-based IT service providers: The Wall Street Journal reports that India-based companies have a “humungous” foreign bond debt coming due. The debt, much of it due in 2012 to 2014, will likely “further decelerate” India’s economy, the Journal reported. Here’s some perspective as MSPs mull the global partner ecosystem.

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When Google announced Chromebook price cuts a few hours ago, it was the latest inflection point for MSPs trying to figure out hardware as a service (HaaS). Yes, the HaaS market has had its share of hits. But HaaS has also had its share of setbacks in recent years.

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Anecdotal evidence suggests 2011 has been a strong year for Level Platforms. But can the MSP software provider continue that momentum in 2012 — especially as competition between RMM (remote monitoring and management) software providers intensifies? I’ve gathered some clues from Level Platforms CEO Peter Sandiford.

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At first glance, N-able Technologies and NetEnrich are partnering to offer managed services providers (MSPs) a “complete IT operations solution” that pushes beyond basic NOC (network operations center) and RMM (remote monitoring and management) solutions. But take a closer look at the relationship, and you’ll find some opportune timing as well as a mutual relationship with the Ingram Micro Cloud team.

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At ConnectWise’s IT Nation conference yesterday, the MSPmentor team met privately with a range of managed services and channel influencers. So what are we hearing during the briefings and meetings? And what can attendees expect from ConnectWise CEO Arnie Bellini’s keynote later this morning? Here’s the chatter.

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The Zenith Infotech bond default case will apparently have its next court hearing on November 14. In the meantime, Summit Partners apparently is willing to share details about the Zenith RMM purchase from Zenith Infotech — if the details are not disclosed publicly. But will those details really emerge? Here’s the update.

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The ConnectWise IT Nation conference kicks off November 9, but most attendees are already on hand for numerous pre-conference sessions. So what’s the managed services chatter so far? Here are 10 conversations, trends, and news tips worth tracking.

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Zenith RMM CEO Michael George is further distancing the company from Zenith Infotech, which recently defaulted on a bond payment. The latest move involves a private video from George to Zenith RMM partners and customers. Although Zenith RMM and Zenith Infotech continue to partner, George in the video said Zenith RMM is not encumbered by Zenith Infotech’s bond issue with debt holders. Here’s a closer look at the video.

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Next week is packed with multiple partner conferences, including an Avnet gathering in Las Vegas, the Cloud Channel Summit in Silicon Valley, and IT Nation in Orlando. But before our editorial team hits the road, here are seven managed services blogs MSPmentor didn’t have a chance to write for the week ending Nov. 4, 2011.

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