When I spoke with Amtel CEO PJ Gupta in January, he described the dangers that unsecured mobile devices present for enterprise companies. The Holiday season had just ended and millions of new mobile devices were unwrapped and making their way toward those already overwhelmed business networks. Now one month later, the mobile device management (MDM) and telecom expense management software provider has released a free version of its MDM solution to help enterprises protect their business networks.
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Amtel Releases Free Mobile Device Management (MDM) for Enterprise
Posted February 13th, 2012 by Nicholas Mukhar
SMBs Need Help Solving Database Problems
Posted February 10th, 2012 by Dan Berthiaume
There is a general sense in the business community that current database implementations are not providing enough “bang for the buck,” but there appears to be a lack of knowledge about how to improve the situation. According to a new InformationWeek survey of more than 750 business technology professionals, only 12% say their databases are a good deal.
Are MSPs Ready for Ultrabooks in Small Business?
Posted January 6th, 2012 by Dan Berthiaume
For the past several years SMBs have been strongly moving toward mobilization of their operations, and judging by the results of a new Techaisle survey, that trend will accelerate in 2012. US SMBs are expected to purchase at least 3.6 million Ultrabook PCs in 2012, meaning one in five PCs shipped to SMBs this year will be Ultrabooks. And while only 23% of SMBs are aware of Ultrabooks, 65 percent of those aware have shown intent to purchase.
ISI Snapshot: IT Inventory Management Software for MSPs
Posted January 3rd, 2012 by Nicholas Mukhar
Infrastructure Solutions Inc. (ISI), which develops IT inventory software, has added new capabilities to its signature Snapshot platform. Snapshot now includes Automatic Inventory Change Detection capabilities to help managed services providers (MSPs) track and maintain customers’ IT infrastructure.
Managed Services Provider Avtex Taps Nexsan for Data Backup
Posted December 29th, 2011 by Nicholas Mukhar
Fiberlink: Mobile Device Management Meets Document Sharing
Posted December 19th, 2011 by Nicholas Mukhar
The mobile device management (MDM) market continues to generate buzz. Another recent example: Fiberlink Communications, which offers SaaS-based mobile device security and application management, has again expanded its MaaS360 mobile security platform to include new secure document sharing capabilities for international business customers.
BMC RemedyForce: Cloud-based IT Service Desk Has Strong Start
Posted December 14th, 2011 by Nicholas Mukhar
Life apparently is good for BMC Software, which recently released the newest version of its Atrium Discovery and Dependency Mapping (ADDM) solution. But the BMC news doesn’t stop there. The company’s roughly one-year-old RemedyForce Service Desk platform has attracted 100 customers to date. That, according to BMC Software Chief Technology Officer (CTO) of Software-as-a-Service (SaaS) Marc Ferrentino, has far exceeded the company’s initial expectations.
N-able Delivers Runbook to Help MSPs Automate Tasks
Posted December 7th, 2011 by Nicholas Mukhar
N-able Technologies, the remote monitoring and management (RMM) software provider for managed service providers (MSPs), has developed the N-able Technician Runbook to help technicians automate their daily tasks. N-able actually previewed the Runbook at the N-able Partner Summit back in October. The company says that automation will ultimately lead to increased productivity and profitability MSPs.
SMBs Lack Mobile Awareness Amid BYOD Tablet Craze
Posted November 30th, 2011 by Dan Berthiaume
A widespread lack of protocols for mobile employee access to corporate networks among SMBs may not be too surprising a survey finding. However, according to a new survey from Citrix Systems, there is also a somewhat surprising lack of awareness about mobile employee access to corporate networks among SMBs.
Avanade Buys eConnex for Microsoft Dynamics CRM Consulting
Posted October 10th, 2011 by Nicholas Mukhar
Avanade, the IT consulting firm and managed service provider (MSP) backed by Microsoft, has acquired eConnex to gain more Microsoft Dynamics CRM consulting expertise in Europe. Plus, Avanada has named two key executive appointments.
Treehouse Upgrades Partner Relationship Management Platform
Posted August 26th, 2011 by Nicholas Mukhar
Treehouse Interactive has updated its SaaS-based Partner Relationship Management (PRM) platform, which helps to build closer channel relationships through coordinated marketing campaigns. Treehouse Interactive Director of Sales Reagan Wilson described some of the updates to me…
Zendesk Enterprise Plan: Help Desk for Large MSPs
Posted August 4th, 2011 by Nicholas Mukhar
Zendesk has introduced the Zendesk Enterprise Plan for larger managed services providers (MSPs) and enterprise customers. It’s an interesting name for something that’s not actually a plan. Instead, Zendesk Enterprise Plan is a higher-end version of the company’s cloud-based help desk software for SMBs and start-up companies. Zendesk COO Zack Urlocker (pictured) — a veteran of Sun Microsystems and MySQL — gave MSPmentor an update on the company’s strategy.
Totango Moves Customer Analytics Solution to Public Beta
Posted July 28th, 2011 by Nicholas Mukhar
It’s been roughly a year since Israel-based Totango began developing an analytics platform to help SaaS providers understand how clients use their solutions. On July 28, Totango moved its platform into public beta. What’s next? Totango CEO and Co-Founder Guy Nirpaz gave me some insights.
IBM Announces SmartCloud with Heavy Security Focus
Posted April 7th, 2011 by Nicholas Mukhar
Cloud security was the name of the game at the IBM Cloud Forum in San Francisco today, where Big Blue unveiled IBM SmartCloud– which aims to help customers build private, public and hybrid clouds. The effort focuses heavily on security and “service automation management,” according to IBM General Manager of Application and Integration Software Robert LeBlanc (pictured). But where do MSPs and other channel partners potentially fit into the conversation?
MSPmentor 100: All Covered Grows to Cover Even More
Posted December 17th, 2010 by Dave Courbanou
The fourth-annual MSPmentor 100 survey closes today, so we’re busy checking in with last year’s MSPmentor 100 companies to see how they’re performing. Today we look at All Covered, where growth — organic and inorganic — is an important element of the company’s success. Here’s the update.
OpenDNS Launches Cloud-Based Web Security for MSPs
Posted November 2nd, 2010 by Matthew Weinberger
OpenDNS is a fairly well-known name in the IT world, with a claimed 1% of all Internet users taking advantage of their DNS services. But what many don’t know is that for the last year, OpenDNS has provided enterprise services like web filtering and security by way of the cloud. And now they’ve packaged OpenDNS Enterprise up for MSPs, enabling them to offer SaaS web protection with the MSP’s logo on it. Here’s the scoop.
Rackspace Hits SaaS Messaging Milestone
Posted October 20th, 2010 by Matthew Weinberger
Rackspace Hosting says their hosted email services has hit a major milestone with the signing of their 2 millionth paid business user. It’s a major sign of growth in hosted services. Here’s the scoop.
Are You Google’s Next Billboard?
Posted October 13th, 2010 by Matthew Weinberger
Google loves to highlight enterprises big and small that have made the leap to the Google Apps suite. But now the search giant is looking for up to five companies from each of the major geographic regions to star in a new billboard campaign. Maybe they should try Googling for them.
SaaS: More Google Apps Updates Arrive
Posted October 1st, 2010 by Matthew Weinberger
A post over at the Google Enterprise Blog highlights the new features that have been made available to users of the ever-more-popular Google Apps cloud productivity suite over the past few weeks. Headlining the list is the long-awaited (by MSPmentor, at any rate) revision history for Google Docs. Here’s the scoop.
Cycle30 and GCI Embrace SunGard For Cloud Billing
Posted August 27th, 2010 by Matthew Weinberger
Cycle30, itself a subsidiary of Alaska’s giant telecommunications and cable provider GCI, is launching billing services for telecom, cable and utility operators based on SunGard Availability Services’ cloud platform. Here’s the scoop.
Google Apps Updates Exchange Migration Tool
Posted August 11th, 2010 by Matthew Weinberger
Google quietly launched an update for their Microsoft Exchange migration tool. The feature list may look anemic, but a few new Google Apps Migration for Microsoft Exchange features can go a long way. Here are some details.
Google Apps Misses Los Angeles Migration Deadline
Posted July 26th, 2010 by Matthew Weinberger
This is a case where the headline says it all. A Google Apps rollout at the City of Los Angeles has missed its migration deadline, the Los Angeles Times reports. The roadblock? The Los Angeles Police Department, which is refusing to move off the old system to Google’s SaaS-based approach. Here’s why.
Fujitsu And Microsoft Teaming Up In The Cloud
Posted July 12th, 2010 by Matthew Weinberger
Is Japanese tech giant Fujitsu going to offer Microsoft’s Windows Azure cloud platform within its data centers? A Dow Jones Newswires report came out suggesting just that. And yes, Microsoft and Fujitsu confirmed pieces of the story today during the Microsoft Worldwide Partner Conference (WPC10). Here are the details.
