IT solutions provider American Integration has announced that it’s replacing its SilverBack monitoring tools with a Nimsoft On Demand SaaS deployment. The former is owned by Dell, and the latter by CA Technologies, which means this is a small-scale victory in a large-scale battle for MSPs and the IT channel. Here are some perspectives.
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MSP Software: Dell SilverBack Out, Nimsoft In at American Integration
Posted July 12th, 2010 by Matthew Weinberger
Dell Bets $450 Million On Cloud Moves
Posted December 8th, 2009 by Matthew Weinberger
Over the past few years, Dell has made multiple software acquisitions. You remember the names — Silverback, Everdream, etc. But now, Dell Cloud Evangelist Barton George is starting to tell people how those deals fit together into a $450 million cloud and SaaS (software as a service) push.
Dell Certifies 150 MSP Partners And Pushes Into New York Metro Region
Posted September 15th, 2008 by Joe Panettieri
Dell continues to maintain a direct and indirect balancing act in the managed services market, this time as the company marches into the New York Metro area. Here are updates on the Dell’s overall MSP strategy, including direct monthly pricing info and the company’s latest certification momentum.
Dell’s Next Move: A Master MSP Strategy
Posted June 23rd, 2008 by Joe Panettieri
As part of its ongoing managed services push, Dell hopes to launch a Master MSP strategy in late 2008 or early 2009, MSPmentor has learned. The move has potential implications for anyone involved in managed services. Here are some of the preliminary details, based on a conversation I had with Greg Davis, vice president and general manager of Dell’s Americas Channel Group.
Forbes Magazine Discovers Dell’s MSP Strategy
Posted May 27th, 2008 by Joe Panettieri
Although managed services coverage hasn’t quite pushed into the mainstream media, some business publications are starting to more effectively cover small business IT services.
HP Makes Managed Services Move — In India
Posted May 27th, 2008 by Joe Panettieri
I’ve been especially critical of Hewlett-Packard in recent months, openly wondering how the company has so badly missed the managed services market in the US. But a new partnership in India may provide some clues abou where HP is heading in the MSP space.
Dell Talks Up Managed Services With 75 Partners
Posted May 5th, 2008 by Joe Panettieri
Dell, in its latest bid to build trust and profitable relationships with managed service providers, hosted a Web seminar for about 75 partners on May 1. More Web seminars are planned, but something far more interesting caught my attention: It seems like some Dell managers truly do have the channel in their DNA.
Memo to Dell: Include Partner Messaging in Everdream Webinars
Posted April 10th, 2008 by Joe Panettieri
My email inbox today had a Webinar invite from Dell. The company on April 22 plans to educate corporate customers about Everdream, a remote administration and asset management tool for PCs and mobile systems.
Dell Sends Letter to Managed Service Providers
Posted March 31st, 2008 by Joe Panettieri
Sorry for being so “Dell-centric” on our Web sites today, but a conversation I had with Dell’s Channel VP Greg Davis has triggered multiple posts. The latest: Davis and Michael Menegay, Global Director of Dell Managed Services, today sent a jointly signed letter to managed service providers. The letter provides MSPs with an update on:
- Dell’s Managed Services Partner Certification, with more details about plans for the Everdream platform
- Dell’s own Managed Services for small business plans, with more details on Dell’s intention to test managed services with selected small businesses
- Future communications. Dell is planning a Web seminar the week of April 21 to continue the conversation with partners.
Here is some analysis, along with a link to let you read the entire letter for yourself.
Dell Recruits 6,200 Channel Partners
Posted March 31st, 2008 by Joe Panettieri
Channel conflict. Trust. While some VARs and managed service providers continue to fret over those words, more than 6,200 solutions providers have joined Dell’s channel program since its official launch on December 5, according to Greg Davis, the company’s channel chief.
Circle the Date: SMB Nation Event, Featuring Managed Services Panel
Posted March 11th, 2008 by Joe Panettieri
SMB Nation is gearing up for its east coast conference, scheduled for March 29-30 at Montclair State University in Montclair, New Jersey. The event will feature a managed services panel discussion led by Matt Makowicz, author of “Selling Managed Services.”
Dealing With Dell
Posted September 21st, 2007 by Joe Panettieri
Will Dell be your friend or foe in the managed services market? Instead of asking me, you can ask Dell representatives directly during the MSP Alliance summit in San Jose on Sept. 24-25. Dell acquired Silverback Technologies (an MSP platform provider) in July. Silverback’s Web site now carries both a Dell and VARBusiness logo. How’s that for Ironic. This event marks one of the first appearances of Silverback since the Dell deal was announced.
