Mathew Dickerson, author of SLAM (service level agreement model), has taken the stage at the Managed Services International Seminar Series here in Melbourne, Australia. Many of the tips he’s sharing are applicable worldwide.
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Service Level Agreements: Five Tips for Managed Service Providers
Posted October 27th, 2008 by Joe Panettieri
Do MSPs Need Service Level Agreements?
Posted June 5th, 2008 by Joe Panettieri
During a panel discussion at the Kaseya User Conference, an interesting debate popped up: Do managed service providers really need to offer service level agreements (SLAs)? And if so, how should they be written? I heard a range of opinions, but here are the three I heard most often.
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