MSPmentor

ForeScout Technologies, an automated security control solutions provider for Fortune 1,000 enterprises and government agencies, has caught on to the mobile device management (MDM) need of its managed services customers. To that end, the technology provider has introduced ForeScout Mobile. Here are the details.

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Level Platforms hopes to ride a new managed services software release to more growth, according to Level Platforms VP of Partner Development and Marketing Dan Wensley. The remote monitoring and management (RMM) provider recently announced that it is adding mobile device management  (MDM) software to Managed Workplace 2012, the newest version of its signature RMM platform. Now the company is on its annual Level Platforms Global Roadshow. And when the tour stopped in Seattle, Wash., Wensley told an audience why 2012 will be a record year for Level Platforms.

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The global expansion process continues for Sydney Technology Solutions (STS), an IT consulting company that is based in Syndey, Australia but has since expanded its operations into Melbourne, Brisbane, Canada, and now the Philippines.

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Otis Technology, a supplier to the U.S. military and law enforcement agencies, is the latest commercial enterprise company to deploy the Annese Remote Managed Services (ARMS) platform from Annese & Associates. The system is based on monitoring software from Zyrion.

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SysAid Technologies, the IT Service Management (ITSM) and Customer Service Support (CSS) software provider, has released SysAid It 8.5. The IT help desk platform has enhancements that cover mobility, functionality, end-user satisfaction and the user Interface (UI). Here’s the breakdown on the four categories of improvement.

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Arkeia Software, a network backup and storage solution provider for mid-market companies, has sold its Arkeia Network Solution Backup Suite to over 100,000 end-user companies thr0ughout 70 countries, the company says. And in reaching that goal, Arkeia has developed a robust European channel program that has helped drive its sales throughout Europe. But throughout its existence, Arkeia has heavily relied mainly on direct sales throughout North America. But that’s changing.

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When I spoke with Amtel CEO PJ Gupta in January, he described the dangers that unsecured mobile devices present for enterprise companies. The Holiday season had just ended and millions of new mobile devices were unwrapped and making their way toward those already overwhelmed business networks. Now one month later, the mobile device management (MDM) and telecom expense management software provider has released a free version of its MDM solution to help enterprises protect their business networks.

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ManagEngine, the IT management software provider owned by Zoho Corp., hopes to make some noise at Mobile World Congress (Feb. 27-March 1, Barcelona, Spain). Indeed, ManageEngine is set to debut its mobile device management (MDM) solution for Apple iOS (iPhone, iPad) devices at the event.

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Zendesk has launched a European partner program to help help accelerate demand for the company’s customer service and help desk solutions.

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BMC Software‘s recent buyout of Numara Software, a SaaS company, has potential implications for the IT management market. And some potential rivals such as ManageEngine are responding with competitive statements.

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SysAid Technologies is wasting no time getting to work with a newly expanded executive team in tow. The IT service management (ITSM) and customer service support (CSS) software provider has released CSS version 3.5 in both an Enterprise Edition format and a Pro Edition format for SMBs.

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ManageEngine has kicked off 2012 with a flurry of announcements. This time, ManageEngine has released version 10.2 of the ManageEngine Applications Manager — a software solution designed to ensure that business servers and applications have high uptime.

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Wavelink continues to bolster its real-time telecom expense management (TEM) solution, called Wavelink Avalance Telicost. Indeed, Wavelink has added reporting and usage capabilities to the platform. Now IT administrators and IT service providers can use the new features to monitor, analyze and manage data, voice, SMS and roaming usage on network-connected mobile devices.

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ManageEngine, the IT management software provider and a division of Zoho Corp.,  has added Zoho Reports support to MSP Center Plus, a multi-tenant management environment for managed service providers. The software provider’s goal is to give MSPs a solution to create more comprehensive network environment reports and pull more detailed analytics to improve their network performance.

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LogicMonitor, the network, hosting and cloud monitoring software provider, has added new features to its Monitoring-as-a-Service (MaaS) solution for managed service providers. The move falls in line with what LogicMonitor CEO Kevin McGibben told me just one week ago about the company expanding its monitoring offering into Asia and further into Europe. A major part of LogicMonitor’s plan, according to McGibben, is to add more MSP customers. Here are more details on LogicMonitor’s first move as part of its regional expansion push.

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DataCore Software, a data storage virtualization software provider, has integrated Hitachi Data Systems’ IT Operations Analyzer to provide detailed monitoring of DataCore’s SANsymphony-V environments. Here’s how it works.

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SysAid Technologies, which develops IT service management (ITSM) and customer service support software, has added two new executives as part of its plan to expand its international presence.

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SolarWinds, an IT management software provider, has unveiled version 2.0 of its User Device Tracker (UDT) platform. The software allows managed services providers (MSPs) to tackle the Bring-Your-Own-Device (BYOD) trend. Sure, BYOD can increase productivity. But it also introduces new network security risks. That’s where SolarWinds’ UDT enters the picture.

UDT is designed to help IT network admins track the location of different users and computers that are connected to the network before they log-off so that IT admins can catch the devices responsible for malicious behavior on their network, if there is any at all. The main upgrade within version 2.0 is a faster switch port management service. Switch port management is used to find a network-connected device before it logs the network.

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Cepra, a managed service provider for desktop, network and datacenter infrastructure, has chosen Nimsoft’s remote monitoring & management (RMM) and service desk solutions to support its Mexican customer base. The news is interesting because it involves two Nimsoft product lines coming together as a single support dashboard for Cepra.

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LabTech Software, the remote monitoring and management (RMM) software provider, has developed a software certification program for the company’s MSPs, VARs and IT service providers. Such certification efforts are part of a growing trend in the managed services software market.

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Life seems good for Alert Logic, the which develops a SaaS-based security service for MSPs. For its fiscal year 2011, revenues rose 44 percent to $21.4 million, and annualized recurring revenues have hit $25 million. The figures sound promising — though MSPmentor does not have access to Alert Logic’s net income information.

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Novell, which was acquired by Attachmate in November 2010, has released version 9 of its ZENworks Application Virtualization solution. Here’s a quick list of some of the new features included in version 9, provided by Novell.

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Tigerpaw Software, the business automation and service management software provider, is calling on its satisfied customers to help take sales viral. To with the company has launched a Tigerpaw Customer Referral Program to give existing customers — typically VARs, MSPs and telco resellers — a little added incentive.

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