ManagEngine, the IT management software provider owned by Zoho Corp., hopes to make some noise at Mobile World Congress (Feb. 27-March 1, Barcelona, Spain). Indeed, ManageEngine is set to debut its mobile device management (MDM) solution for Apple iOS (iPhone, iPad) devices at the event.
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ManageEngine to Debut iOS MDM at Mobile World Congress
Posted February 9th, 2012 by Nicholas Mukhar
Zendesk Debuts 4th European Partner Program for Customer Referrals
Posted February 8th, 2012 by Nicholas Mukhar
Zendesk has launched a European partner program to help help accelerate demand for the company’s customer service and help desk solutions.
BMC Acquires Numara, ManageEngine Responds
Posted February 6th, 2012 by Nicholas Mukhar
BMC Software‘s recent buyout of Numara Software, a SaaS company, has potential implications for the IT management market. And some potential rivals such as ManageEngine are responding with competitive statements.
New SysAid Customer Support Software Available for SMB, Enterprise
Posted February 2nd, 2012 by Nicholas Mukhar
SysAid Technologies is wasting no time getting to work with a newly expanded executive team in tow. The IT service management (ITSM) and customer service support (CSS) software provider has released CSS version 3.5 in both an Enterprise Edition format and a Pro Edition format for SMBs.
ManageEngine Enhances Java Apps Monitoring and Management
Posted January 27th, 2012 by Nicholas Mukhar
ManageEngine has kicked off 2012 with a flurry of announcements. This time, ManageEngine has released version 10.2 of the ManageEngine Applications Manager — a software solution designed to ensure that business servers and applications have high uptime.
Wavelink Expands Reporting for Mobile Device Management (MDM)
Posted January 27th, 2012 by Nicholas Mukhar
Wavelink continues to bolster its real-time telecom expense management (TEM) solution, called Wavelink Avalance Telicost. Indeed, Wavelink has added reporting and usage capabilities to the platform. Now IT administrators and IT service providers can use the new features to monitor, analyze and manage data, voice, SMS and roaming usage on network-connected mobile devices.
ManageEngine Links MSP Center Plus to Zoho Reports
Posted January 25th, 2012 by Nicholas Mukhar
ManageEngine, the IT management software provider and a division of Zoho Corp., has added Zoho Reports support to MSP Center Plus, a multi-tenant management environment for managed service providers. The software provider’s goal is to give MSPs a solution to create more comprehensive network environment reports and pull more detailed analytics to improve their network performance.
LogicMonitor Adds New MaaS Features for MSPs
Posted January 25th, 2012 by Nicholas Mukhar
LogicMonitor, the network, hosting and cloud monitoring software provider, has added new features to its Monitoring-as-a-Service (MaaS) solution for managed service providers. The move falls in line with what LogicMonitor CEO Kevin McGibben told me just one week ago about the company expanding its monitoring offering into Asia and further into Europe. A major part of LogicMonitor’s plan, according to McGibben, is to add more MSP customers. Here are more details on LogicMonitor’s first move as part of its regional expansion push.
DataCore Taps Hitachi to Monitor SANsymphony-V Environments
Posted January 25th, 2012 by Nicholas Mukhar
DataCore Software, a data storage virtualization software provider, has integrated Hitachi Data Systems’ IT Operations Analyzer to provide detailed monitoring of DataCore’s SANsymphony-V environments. Here’s how it works.
Expanded SysAid Executive Team Pushes IT Service Management
Posted January 24th, 2012 by Nicholas Mukhar
SysAid Technologies, which develops IT service management (ITSM) and customer service support software, has added two new executives as part of its plan to expand its international presence.
SolarWinds Debuts User Device Tracker 2.0 for IT Management
Posted January 20th, 2012 by Nicholas Mukhar
SolarWinds, an IT management software provider, has unveiled version 2.0 of its User Device Tracker (UDT) platform. The software allows managed services providers (MSPs) to tackle the Bring-Your-Own-Device (BYOD) trend. Sure, BYOD can increase productivity. But it also introduces new network security risks. That’s where SolarWinds’ UDT enters the picture.
UDT is designed to help IT network admins track the location of different users and computers that are connected to the network before they log-off so that IT admins can catch the devices responsible for malicious behavior on their network, if there is any at all. The main upgrade within version 2.0 is a faster switch port management service. Switch port management is used to find a network-connected device before it logs the network.
Cepra Chooses Nimsoft RMM, Service Desk for Managed Services
Posted January 20th, 2012 by Nicholas Mukhar
Cepra, a managed service provider for desktop, network and datacenter infrastructure, has chosen Nimsoft’s remote monitoring & management (RMM) and service desk solutions to support its Mexican customer base. The news is interesting because it involves two Nimsoft product lines coming together as a single support dashboard for Cepra.
Managed Services Software Certification: A Growing Trend?
Posted January 19th, 2012 by Nicholas Mukhar
LabTech Software, the remote monitoring and management (RMM) software provider, has developed a software certification program for the company’s MSPs, VARs and IT service providers. Such certification efforts are part of a growing trend in the managed services software market.
Alert Logic Cloud Security Revenues Grow 44 Percent
Posted January 18th, 2012 by Nicholas Mukhar
Life seems good for Alert Logic, the which develops a SaaS-based security service for MSPs. For its fiscal year 2011, revenues rose 44 percent to $21.4 million, and annualized recurring revenues have hit $25 million. The figures sound promising — though MSPmentor does not have access to Alert Logic’s net income information.
Novell Releases ZENworks Application Virtualization 9
Posted January 13th, 2012 by Nicholas Mukhar
Novell, which was acquired by Attachmate in November 2010, has released version 9 of its ZENworks Application Virtualization solution. Here’s a quick list of some of the new features included in version 9, provided by Novell.
Tigerpaw Offers Software Customers Referral Incentive Program
Posted January 12th, 2012 by Nicholas Mukhar
Tigerpaw Software, the business automation and service management software provider, is calling on its satisfied customers to help take sales viral. To with the company has launched a Tigerpaw Customer Referral Program to give existing customers — typically VARs, MSPs and telco resellers — a little added incentive.
ManageEngine Previews IT Management Software at Cisco Live
Posted January 12th, 2012 by Nicholas Mukhar
ManageEngine, the managed services software provider, is set to make several product announcements at Cisco Live London 2012 in late January and early February. The company will release updates to four products: DeviceExpert, NetFlow Analyzer, OpManager and and IT360. Here’s a little background on all four, as well as how ManageEngine will enhance them to help IT departments work more efficiently.
Managed Services Executives Jump to Alert Logic, VirtuOz
Posted January 11th, 2012 by Nicholas Mukhar
Managed services executives continue to make career moves. Two examples: Managed services veteran Greg Carver has joined VirtuOz as senior VP of global services. Also, Chris Noell has joined Alert Logic as VP of product management.
SMB Computer Security and Internet Security Awareness Grows
Posted January 10th, 2012 by Dan Berthiaume
An increasing awareness of IT security issues displayed by SMBs during 2011 could present an opportunity for MSPs in 2012. The “SMB Market Landscape Report 2011,” a recent survey of 1,000 US- and UK-based SMBs released by internet security software provider AVG, indicates that traditional IT vulnerabilities are still causing SMBs the most concern, but there is a slow awakening to threats related to emerging technologies, especially among larger SMBs.
LogMeIn Acquires Bold Software: Remote Support and Live Chat
Posted January 10th, 2012 by Nicholas Mukhar
LogMeIn has acquired Bold Software, a web chat and customer communications software company, for $16.5 million. LogMeIn plans to integrate LogMeIn Rescue — a remote support product for help desks and call centers — with Bold Software’s BoldChat platform.
Bomgar 12.1 Management Gains Security, iPad and Android Support
Posted January 10th, 2012 by Nicholas Mukhar
Bomgar, which makes remote support software, has released Bomgar 12.1. As MSPmentor expected, the upgrade focuses on security, mobility and productivity– with an emphasis on Apple iOS (iPad and Iphone), Android and Intel vPro support. Bomgar has 6,000 international corporate customers and MSPs as customers across 52 countries. Here’s an overview of Bomgar 12.1.
LANDesk 7.5 Offers Mobile Web Desk for IT Support
Posted January 9th, 2012 by Nicholas Mukhar
LANDesk Software, the systems lifecycle management, endpoint security and IT service management software provider, has launched LANDesk 7.5 — the newest version of its IT service management ITSM solution. The solution’s main new feature is the LANDesk Mobile Web Desk, which gives IT support staffs full access to all of their service desk functions via any iOS, Android or BlackBerry mobile device.
Good Technology Secures Android for Department of Defense
Posted January 6th, 2012 by Nicholas Mukhar
Good Technology has developed a “Secure Android” solution that’s approved for use within U.S. Department of Defense Agencies. For managed services providers focused on the government vertical — and other verticals that need secure mobile device management — this development is worth watching. Here’s why.
