It was another typical week at MSPmentor, filled with planes, trains and automobiles. Before I catch a flight from San Francisco to New York, here are seven managed services blog entries the MSPmentor team didn’t have a chance to write for the week ending March 5, 2010.
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Seven Managed Services Blog Entries We Didn’t Write: March 5
Posted March 5th, 2010 by Joe Panettieri
RightNow Blends CRM, SaaS and Social Media
Posted November 4th, 2009 by Matthew Weinberger
Plenty of MSPs are mulling CRM strategies. You know the major names — Salesforce.com, Microsoft Dynamics, Siebel Systems, SugarCRM, and plenty more. But this week RightNow has caught our attention with its CX software-as-a-service customer service platform, which blends CRM with SaaS and social media. Here’s the scoop.
SaaS Stocks Up Nearly 30% In First Half 2009
Posted July 3rd, 2009 by Joe Panettieri
The worst of times have turned into the best of times for software as a service (SaaS) stocks. After a horrid performance in 2008, SaaS stocks rallied nearly 30 percent during the first half of 2009, according to Nine Lives Media Inc.’s SaaS 20 Stock Index. Here’s a look at the SaaS leaders to date…
The SaaS Bubble Already Burst (But Don’t Panic)
Posted March 17th, 2009 by Joe Panettieri
Examiner.com openly wonders if software as a service (SaaS) is the next tech bubble that will burst. The piece was written March 13 — a day after I asked if the MSP bubble would pop. But I think the Examiner’s views are painfully out of date. In fact, our own SaaS 20 Stock Index shows the SaaS market bubble burst in early 2008. Now, I think the SaaS industry is on the road to recovery and doing just fine, thank you. Here’s why.
MSPs Introduce Service Level Refunds
Posted March 13th, 2009 by Joe Panettieri
From the United States to Australia, a growing number of managed service providers and SaaS (software as a service) companies seem to be using a new tactic to boost sales: If the MSPs and SaaS providers don’t fulfill their service level agreements (SLAs), customers receive some form of a financial credit, cash back or discount. Here’s how two such programs — from RightNow and Axxis Technology — work.
SaaS Stocks Fall Nearly 7 Percent In January 2009
Posted January 30th, 2009 by Joe Panettieri
First, the good news: Software as a service (SaaS) stocks performed better than the Dow Jones Industrial Average (down 8.84 percent) and the Standard & Poor’s 500 index (down 8.57 percent) in January 2009. Now the bad news: SaaS stocks still fell almost 7 percent during the month, according to our SaaS 20 Stock Index. Here’s a look at the biggest monthly SaaS winners and losers, plus a SaaS market forecast from IDC.
Kenexa Drags Down Software as a Service Stocks
Posted September 14th, 2008 by Joe Panettieri
MSPmentor’s SaaS 20 Stock Index declined 1.47% for the week ended September 12, dragged down by bad financial news at Kenexa Corp., which specializes in HR-related on-demand applications. It was the fourth consecutive week that our index, which tracks software as a service (SaaS) stocks, declined. Here’s what’s going wrong — and right — with SaaS stocks.
Software as a Service Stocks Fall 3.41% for Week Ended Sept. 5
Posted September 7th, 2008 by Joe Panettieri
Software as a Service stocks, like the broader US markets, continue to struggle. MSPmentor’s SaaS 20 Stock Index fell 3.41% for the week ended September 5 — marking the third consecutive week that the index has declined.
Salesforce.com (CRM) Raises SaaS Growth Concerns; Drags Down SaaS 20 Stock Index
Posted August 22nd, 2008 by Joe Panettieri
Salesforce.com (CRM) delivered good news — and bad news — in its latest quarterly results, pulling down the SaaS 20 Stock Index 2.86 percent for the week ended August 22. It’s the first time since July 11 that our software as a service index has posted a weekly decline.
SaaS 20 Stock Index Rises 3.30% for Week Ended August 1
Posted August 1st, 2008 by Joe Panettieri
Led by Salary.com, the SaaS 20 Stock Index, which tracks the software as a service market, has posted one of its strongest showings this year. The index rose 3.30% for the week ended August 1 — easily beating one-week performances for the Dow (down 0.5%) and the S&P 500 (up .02%).
RightNow’s Earnings: Good News for SaaS?
Posted July 31st, 2008 by Joe Panettieri
RightNow, a member of our SaaS 20 Stock Index, has released quarterly results that reveal accelerating software as a service (SaaS) sales. You never know how investors are going to react — especially as oil prices fluctuate by the hour. But RightNow’s optimistic financial outlook could be reassuring to the SaaS industry. Here are some of the financial figures RightNow released July 30.
SaaS Reality Check: RightNow Earnings Today
Posted July 30th, 2008 by Joe Panettieri
RightNow, one of the leading publicly held software as a service (SaaS) companies, is scheduled to announce earnings later today (July 30). We’ll provide some perspective once we see the numbers.
Wall Street: Turning Sour On NetSuite, SaaS?
Posted May 5th, 2008 by Joe Panettieri
Talk about role reversal. A few months ago, RightNow was plummeting and NetSuite was skyrocketing. But the two software as a service (SaaS) companies appear to have traded places. Only a day after RightNow announced financial progress, NetSuite delivered growth projections that disappointed Wall Street.
Update: RightNow Makes SaaS Progress
Posted May 1st, 2008 by Joe Panettieri
RightNow, a CRM (customer relationship management) developer, gave skeptics reasons to believe companies can successfully leap from traditional software to newer software as a service (SaaS) business models.
RightNow: Will SaaS Sales Shine Today?
Posted April 30th, 2008 by Joe Panettieri
RightNow, a CRM provider that has been shifting to a software as a service (SaaS) business model, is scheduled to release financial results after US markets close today.
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