MSPmentor

As Kaseya gears up to launch the Kaseya 2 managed services framework in late January 2010, the company also is preparing Kaseya Mobile — a suite of applications for smart phones. After that, watch for Kaseya to introduce remote management capabilities for Red Hat Enterprise Linux, Novell SUSE Linux, and other Linux distributions. Here are the details.

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Generally speaking, the vast majority of managed service providers (MSPs) grew up as Microsoft VARs. But Contegix CEO Matthew Porter proves there’s more than one way to conquer the managed services and managed hosting markets. I spoke with Porter earlier April 9 to learn why open source technologies — such as Confluence, Hyperic, Red Hat Enterprise Linux and Zimbra — play central roles in his company.

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Imagine managing 14.1 million web sites, 57,000 Dell servers and the second largest number of Red Hat hosting licenses in the country.

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What role will Linux and open source middleware play in the managed services market? Gus Robertson, vice president of global business development at Red Hat, is weighing that question right now.Robertson is evaluating how Red Hat can work more closely with systems integrators, managed service providers and other key partners, according to Mark Enzweiler, vice president of global channel sales at Red Hat.I’m not predicting that Red Hat will directly enter the MSP space. Rather, Red Hat will likely follow the lead of Untangle and Calyptix Security – two open source companies that already cater to MSPs. I don’t sense that Red Hat will formally “announce” an MSP strategy — contrary to my earlier feelings from April 2008. But I’m seeking a follow-up interview with Robertson to get some of his views on the convergence of open source with managed services. 

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I’m in Cary, N.C., today meeting with a few companies — including Red Hat, which is widely considered the most successful publicly held open source company. Here’s what I hope to learn.

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