Autotask Corp.‘s global strategy is now fully unveiled. After weeks of hints, the business management software provider has confirmed plans to localize Autotask’s cloud platform in at least six languages (in addition to English) across Europe and Asia.
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Autotask Cloud Software In 6 Languages Signals Global Push
Posted September 20th, 2011 by Joe Panettieri
Autotask CEO Reveals 2011 Growth Stat, Business Plan
Posted September 16th, 2011 by Joe Panettieri
Autotask‘s new customer acquisitions (January through August 2011) are up 70 percent vs. the same period last year, according to CEO Mark Cattini. During a wide-ranging interview with MSPmentor today, Cattini (pictured) and Senior VP of Global Sales Kevin Donovan described Autotask’s strategy for continued growth. Cattini and Donovan also described their views on building community with MSPs, software partners, distributors and other participants in the Autotask ecosystem.
ConnectWise 2011.3 Includes Customer Portal, PSA Enhancements
Posted August 22nd, 2011 by Nicholas Mukhar
ConnectWise has released ConnectWise 2011.3 — the newest version of its professional services automation software. The new release, which includes customer portal and reporting enhancements, also signals ConnectWise’s continued focus on quarterly software updates.
NetSuite OpenAir and CommitCRM Make PSA Pitches
Posted August 15th, 2011 by Joe Panettieri
The PSA (professional services automation) software market is getting increasingly crowded. Among the latest moves: NetSuite is finally pitching OpenAir — a SaaS-based PSA platform — more aggressively to channel partners. Plus, Commit Business Solutions is making new PSA moves to engage MSPs, IT service providers and computer repair professionals.
Projector PSA: Professional Services Automation for a Different Crowd
Posted July 28th, 2011 by Nicholas Mukhar
Roughly eight years ago, a group of employees at Agency.com were hunting for a professional service automation (PSA) platform to support the digital marketing firm. Agency.com was unable to find the proper PSA solution to meet the company’s needs — so they built their own application.
That’s A Wrap: Bob Godgart’s Last Day at Autotask
Posted May 31st, 2011 by Joe Panettieri
A decade after launching Autotask, former CEO Bob Godgart wrapped up his final day at the company today. Although Godgart remains chairman of the PSA software provider, he no longer has a day-to-day role at Autotask. Here’s the update and some perspectives on Godgart’s legacy in the managed services market.
NetSuite CEO Describes Cloud PSA Strategy Called OpenAir
Posted May 10th, 2011 by Joe Panettieri
Generally speaking, the best-run managed services providers use PSA (professional services automation) software. Within the MSP community, the best-known PSA platforms include Autotask, ConnectWise and Tigerpaw Software. But here’s an interesting twist: At the high-end of the market, NetSuite has been pitching OpenAir, a cloud-based PSA system that many large IT consulting firms have adopted. So how does the NetSuite strategy differ from more traditional PSA offerings in the channel? I gathered some thoughts from NetSuite CEO Zach Nelson during the SuiteWorld conference today in San Francisco.
Kaseya Connect User Conference: Six Highlights From Day One
Posted May 3rd, 2011 by Joe Panettieri
Day Two of the Kaseya Connect User Conference is set to start in about an hour. Roughly 400 to 500 MSPs and technology partners are attending the event here in Las Vegas. There’s been plenty of official managed services news here — including Kaseya’s buyout of Intellipool and a mobile device management demo that wowed attendees. But some of the most interesting managed services chatter occurred in the hallways and during a dinner reception last night. So, here are six observations gathered behind the scenes at the conference.
Kaseya Discloses PSA Integration Strategy for MSPs
Posted May 3rd, 2011 by Joe Panettieri
Kaseya Executive VP Jim Alves is on stage discussing the company’s PSA (professional services automation) integration strategy today at the Kaseya Connect User Conference in Las Vegas. New, Kaseya-built integrations are coming for ConnectWise, Autotask and Tigerpaw Software, Alves said. He also promised attendees — nearly 500 managed services providers — that they would not get caught in an integration debate between Kaseya and PSA software companies.
Kaseya Rebrands Business Center PSA, Preps Financial Software
Posted April 20th, 2011 by Joe Panettieri
Kaseya earlier this week unveiled two new automation tools for managed services providers. But if you dig a little deeper you’ll see how Kaseya is evolving its PSA (professional services automation) strategy and the company’s overall financial software strategy. Here’s the update.
Kaseya Financial Software Strategy Comes Into Focus for MSPs
Posted April 20th, 2011 by Joe Panettieri
Kaseya continues to push beyond its traditional remote monitoring and IT automation software market. By leveraging two acquisitions plus home-grown code, Kaseya may eventually blur the line between RMM (remote monitoring and management) and certain PSA (professional services automation) software capabilities. Just this week, Kaseya has launched two new modules — Service Billing 1.0 and Service Desk 1.3 — to help MSPs manage billable time against open tickets and work orders, while also automating billing processes. But I suspect Kaeya’s financial software strategy won’t end there. Here’s why.
Autotask, CentraStage Partner Up on Managed Services
Posted April 18th, 2011 by Joe Panettieri
There’s a growing relationship between Autotask and CentraStage, a UK-based provider of remote monitoring software in the cloud. The partnership could allow Autotask to accelerate its PSA (professional services automation) business in Europe, while assisting CentraStage’s potential RMM growth in North America. For starters, CentraStage’s cloud-based software now integrates with Autotask, and CentraStage ComStore — a new online marketplace — will now promote Autotask to site visitors. It’s safe to expect more details about the Autotask-CentraStage integrations during the Autotask Community Live conference in May. Here are some preliminary details in the meantime.
Seven Managed Services Blogs MSPmentor Didn’t Write: April 15
Posted April 15th, 2011 by Joe Panettieri
I’m in catch-up mode, sorting through my inbox after another week on the road. Thanks to those who sent across news tips. We’ll give them all a closer look — including these seven managed services blog entries the MSPmentor team didn’t have time to write for the week April 15, 2011.
Seven Managed Services Moves Worth Noting at Synnex Varnex
Posted April 12th, 2011 by Joe Panettieri
I’ve spent the past 24 hours at Synnex Varnex, a channel partner gathering in Boston. Much of the talk here has focused on a Synnex managed services push for VARs and MSPs. But if you look around and listen closely, you’ll hear where Synnex and key technology partners — potentially Autotask , for one — could be heading next. Here’s the update.
Synnex MSPs Pursue $100 Million Managed Services Opportunity
Posted April 10th, 2011 by Joe Panettieri
New, confirmed details about the Synnex managed services channel strategy have finally emerged. The distributor is working closely with MSPs and VARs to pursue one million freemium managed nodes and a mid-market opportunity of at least $100 million. The catch: MSPs need to leverage the freemium software nodes by end of 2011. Confirmed partners in the Synnex managed services effort include Axcient, Intronis, Level Platforms, Symantec and Reflexion. Here’s the scoop.
Seven Managed Services Blogs MSPmentor Didn’t Write: April 8
Posted April 10th, 2011 by Joe Panettieri
I’m hanging out at the Synnex Varnex conference today in Boston — and catching up on some work — before heading to Ingram Micro VTN in Chicago on Monday night. Among my key tasks today: Telling you about the seven blog entries MSPmentor didn’t have time to write for the week ending April 8, 2011. Here they are…
Nimsoft Launches Service Desk Software for MSPs
Posted April 5th, 2011 by Joe Panettieri
Nimsoft, part of CA Technologies, is pushing beyond its monitoring software heritage and launching a service desk solution. The new offering, called Nimsoft Unified Manager, combines monitoring and service management in a single SaaS solution. It’s based on software that Nimsoft quietly acquired in December 2010, according to Nimsoft Director of Product Marketing Chris O’Connell. Here’s the update.
Peer Groups: MSP Centrifuge Partners With Paul Dippell
Posted March 25th, 2011 by Joe Panettieri
The MSP Centrifuge, an emerging managed services peer group, has partnered with Service Leadership Inc., Paul Dippell’s well-regarded consulting firm for solutions providers and channel-centric vendors. Meanwhile, the market for MSP peer groups appears to be growing. In addition to MSP Centrifuge and HTG Peer Groups, it sounds like Stuart Selbst is preparing to launch virtual peer groups (online gatherings) for MSPs in the SMB market. Here’s the update.
Microsoft’s Managed Services Team Discovers the Power of PSA
Posted March 24th, 2011 by Joe Panettieri
Rewind to the ConnectWise IT Nation conference in November 2010. At the time, a Microsoft Windows Intune executive quietly attended the conference to learn about the managed services market. Fast forward to the present and this week’s Windows Intune launch includes integration with major PSA (professional services automation) systems like ConnectWise and Autotask. Here’s the update.
Autotask Executive Changes: The First 100 Days
Posted March 22nd, 2011 by Joe Panettieri
Autotask, the PSA software provider, has undergone a management evolution in recent months. As you’ll recall, CEO Bob Godgart shifted to the Chief Visionary Officer position in December 2010, making room for new CEO Mark Cattini. Around the same time, Lenovo SMB channel veteran Jay McBain joined Autotask as Senior VP of strategy and market development. Fast forward to the present, and we’re nearing 100 days since the management updates were announced. So what’s going on inside Autotask? I’m hoping to catch up with McBain later today. Here’s a preview.
Autotask Community Live: New Leadership, New Messages?
Posted March 10th, 2011 by Joe Panettieri
As the Autotask Community Live conference approaches (May 22-24, Miami), there are clear signs new CEO Mark Cattini (pictured) is putting his own stamp of leadership on the company. A quick look at the agenda shows continued synergies between CEO Cattini and Chief Visionary Officer Bob Godgart. But a deeper dive also reveals how Autotask and its community leadership team may evolve under Cattini.
5 Reasons You’re Not Ready for Professional Services Automation
Posted February 9th, 2011 by David Bellini
Thousands of managed services providers (MSPs) and VARs have embraced professional services automation (PSA) software. But there are thousands more who have yet to deploy PSA within their own companies. If you’re not sure what to do, here are five reasons why you’re absolutely not ready for professional services automation.
Tigerpaw Software Dials Telecom Partners
Posted January 24th, 2011 by Joe Panettieri
Call it a teaser or a cliff hanger: Tigerpaw Software, the PSA (professional services automation) specialist, is striving to reach out to more than 1,000 telecommunications vendors across North America. Publicly disclosed details about the effort remain vague at best — though it sounds like Tigerpaw will share more partner news in Q2 2011.
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