Servoyant continues to enhance its network monitoring platform for MSPs. The Servoyant system is available via the cloud or as an appliance-based solution. The latest release, called Servoyant 4.1, includes more than 70 enhancements, most notably an updated integration with Autotask APIs for more efficient workflow, new adaptive recievers to generate alerts, an improved automatic provisioning system, and remote monitoring improvements, the company claims.
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Servoyant 4.1: Network Management Via the Cloud or Appliance
Posted September 13th, 2011 by Nicholas Mukhar
ConnectWise 2011.3 Includes Customer Portal, PSA Enhancements
Posted August 22nd, 2011 by Nicholas Mukhar
ConnectWise has released ConnectWise 2011.3 — the newest version of its professional services automation software. The new release, which includes customer portal and reporting enhancements, also signals ConnectWise’s continued focus on quarterly software updates.
The nanoRep Help Desk and Service Desk Widget: An Update
Posted August 17th, 2011 by Nicholas Mukhar
In early August we spotted nanoRep — a help desk and service desk specialist that promotes an automated service widget. Now, nanoRep CEO Doron Herzlich explains how nanoRep intends to stand out in the crowded service desk market.
NetSuite OpenAir and CommitCRM Make PSA Pitches
Posted August 15th, 2011 by Joe Panettieri
The PSA (professional services automation) software market is getting increasingly crowded. Among the latest moves: NetSuite is finally pitching OpenAir — a SaaS-based PSA platform — more aggressively to channel partners. Plus, Commit Business Solutions is making new PSA moves to engage MSPs, IT service providers and computer repair professionals.
Projector PSA: Professional Services Automation for a Different Crowd
Posted July 28th, 2011 by Nicholas Mukhar
Roughly eight years ago, a group of employees at Agency.com were hunting for a professional service automation (PSA) platform to support the digital marketing firm. Agency.com was unable to find the proper PSA solution to meet the company’s needs — so they built their own application.
N-Able: Connecting Dots Between Managed Print and Copiers?
Posted July 14th, 2011 by Nicholas Mukhar
N-Able Technologies is taking steps to help MSPs manage customers’ copier equipment. The effort involves a closer working relationship with International Business Products Inc., a buying group that helps members purchase printers, copiers, accessories supplies and services for the U.S. market.
SOHO Customers: A Real Opportunity for Managed Services?
Posted July 5th, 2011 by Dan Berthiaume
We all know the benefits of telecommuting. A range of factors — mobile computing, broadband access, corporate downsizing — has fueled the market for home-based corporate offices and home-based businesses. Now here’s the riddle for managed services providers: Are SOHO customers and home-based executives worth your time and effort to engage? Or are they high-maintenance, low-margin audiences whom you should avoid?
That’s A Wrap: Bob Godgart’s Last Day at Autotask
Posted May 31st, 2011 by Joe Panettieri
A decade after launching Autotask, former CEO Bob Godgart wrapped up his final day at the company today. Although Godgart remains chairman of the PSA software provider, he no longer has a day-to-day role at Autotask. Here’s the update and some perspectives on Godgart’s legacy in the managed services market.
NetSuite CEO Describes Cloud PSA Strategy Called OpenAir
Posted May 10th, 2011 by Joe Panettieri
Generally speaking, the best-run managed services providers use PSA (professional services automation) software. Within the MSP community, the best-known PSA platforms include Autotask, ConnectWise and Tigerpaw Software. But here’s an interesting twist: At the high-end of the market, NetSuite has been pitching OpenAir, a cloud-based PSA system that many large IT consulting firms have adopted. So how does the NetSuite strategy differ from more traditional PSA offerings in the channel? I gathered some thoughts from NetSuite CEO Zach Nelson during the SuiteWorld conference today in San Francisco.
Kaseya Connect User Conference: Six Highlights From Day One
Posted May 3rd, 2011 by Joe Panettieri
Day Two of the Kaseya Connect User Conference is set to start in about an hour. Roughly 400 to 500 MSPs and technology partners are attending the event here in Las Vegas. There’s been plenty of official managed services news here — including Kaseya’s buyout of Intellipool and a mobile device management demo that wowed attendees. But some of the most interesting managed services chatter occurred in the hallways and during a dinner reception last night. So, here are six observations gathered behind the scenes at the conference.
Kaseya Discloses PSA Integration Strategy for MSPs
Posted May 3rd, 2011 by Joe Panettieri
Kaseya Executive VP Jim Alves is on stage discussing the company’s PSA (professional services automation) integration strategy today at the Kaseya Connect User Conference in Las Vegas. New, Kaseya-built integrations are coming for ConnectWise, Autotask and Tigerpaw Software, Alves said. He also promised attendees — nearly 500 managed services providers — that they would not get caught in an integration debate between Kaseya and PSA software companies.
Kaseya Rebrands Business Center PSA, Preps Financial Software
Posted April 20th, 2011 by Joe Panettieri
Kaseya earlier this week unveiled two new automation tools for managed services providers. But if you dig a little deeper you’ll see how Kaseya is evolving its PSA (professional services automation) strategy and the company’s overall financial software strategy. Here’s the update.
Kaseya Financial Software Strategy Comes Into Focus for MSPs
Posted April 20th, 2011 by Joe Panettieri
Kaseya continues to push beyond its traditional remote monitoring and IT automation software market. By leveraging two acquisitions plus home-grown code, Kaseya may eventually blur the line between RMM (remote monitoring and management) and certain PSA (professional services automation) software capabilities. Just this week, Kaseya has launched two new modules — Service Billing 1.0 and Service Desk 1.3 — to help MSPs manage billable time against open tickets and work orders, while also automating billing processes. But I suspect Kaeya’s financial software strategy won’t end there. Here’s why.
Autotask, CentraStage Partner Up on Managed Services
Posted April 18th, 2011 by Joe Panettieri
There’s a growing relationship between Autotask and CentraStage, a UK-based provider of remote monitoring software in the cloud. The partnership could allow Autotask to accelerate its PSA (professional services automation) business in Europe, while assisting CentraStage’s potential RMM growth in North America. For starters, CentraStage’s cloud-based software now integrates with Autotask, and CentraStage ComStore — a new online marketplace — will now promote Autotask to site visitors. It’s safe to expect more details about the Autotask-CentraStage integrations during the Autotask Community Live conference in May. Here are some preliminary details in the meantime.
Seven Managed Services Blogs MSPmentor Didn’t Write: April 15
Posted April 15th, 2011 by Joe Panettieri
I’m in catch-up mode, sorting through my inbox after another week on the road. Thanks to those who sent across news tips. We’ll give them all a closer look — including these seven managed services blog entries the MSPmentor team didn’t have time to write for the week April 15, 2011.
Seven Managed Services Moves Worth Noting at Synnex Varnex
Posted April 12th, 2011 by Joe Panettieri
I’ve spent the past 24 hours at Synnex Varnex, a channel partner gathering in Boston. Much of the talk here has focused on a Synnex managed services push for VARs and MSPs. But if you look around and listen closely, you’ll hear where Synnex and key technology partners — potentially Autotask , for one — could be heading next. Here’s the update.
Synnex MSPs Pursue $100 Million Managed Services Opportunity
Posted April 10th, 2011 by Joe Panettieri
New, confirmed details about the Synnex managed services channel strategy have finally emerged. The distributor is working closely with MSPs and VARs to pursue one million freemium managed nodes and a mid-market opportunity of at least $100 million. The catch: MSPs need to leverage the freemium software nodes by end of 2011. Confirmed partners in the Synnex managed services effort include Axcient, Intronis, Level Platforms, Symantec and Reflexion. Here’s the scoop.
Seven Managed Services Blogs MSPmentor Didn’t Write: April 8
Posted April 10th, 2011 by Joe Panettieri
I’m hanging out at the Synnex Varnex conference today in Boston — and catching up on some work — before heading to Ingram Micro VTN in Chicago on Monday night. Among my key tasks today: Telling you about the seven blog entries MSPmentor didn’t have time to write for the week ending April 8, 2011. Here they are…
Nimsoft Launches Service Desk Software for MSPs
Posted April 5th, 2011 by Joe Panettieri
Nimsoft, part of CA Technologies, is pushing beyond its monitoring software heritage and launching a service desk solution. The new offering, called Nimsoft Unified Manager, combines monitoring and service management in a single SaaS solution. It’s based on software that Nimsoft quietly acquired in December 2010, according to Nimsoft Director of Product Marketing Chris O’Connell. Here’s the update.
Do You Need Account Managers — Or Salespeople?
Posted April 1st, 2011 by David Bellini
As a local VAR and MSP, we’ve always had account managers at our business to drive new business and maximize the engagement with our current client base. In considering if my business should have account managers or salespeople, I’ve come to realize that it all hinges on WHAT you’re selling the most of: Products or Services?
Peer Groups: MSP Centrifuge Partners With Paul Dippell
Posted March 25th, 2011 by Joe Panettieri
The MSP Centrifuge, an emerging managed services peer group, has partnered with Service Leadership Inc., Paul Dippell’s well-regarded consulting firm for solutions providers and channel-centric vendors. Meanwhile, the market for MSP peer groups appears to be growing. In addition to MSP Centrifuge and HTG Peer Groups, it sounds like Stuart Selbst is preparing to launch virtual peer groups (online gatherings) for MSPs in the SMB market. Here’s the update.
Microsoft’s Managed Services Team Discovers the Power of PSA
Posted March 24th, 2011 by Joe Panettieri
Rewind to the ConnectWise IT Nation conference in November 2010. At the time, a Microsoft Windows Intune executive quietly attended the conference to learn about the managed services market. Fast forward to the present and this week’s Windows Intune launch includes integration with major PSA (professional services automation) systems like ConnectWise and Autotask. Here’s the update.
Autotask Executive Changes: The First 100 Days
Posted March 22nd, 2011 by Joe Panettieri
Autotask, the PSA software provider, has undergone a management evolution in recent months. As you’ll recall, CEO Bob Godgart shifted to the Chief Visionary Officer position in December 2010, making room for new CEO Mark Cattini. Around the same time, Lenovo SMB channel veteran Jay McBain joined Autotask as Senior VP of strategy and market development. Fast forward to the present, and we’re nearing 100 days since the management updates were announced. So what’s going on inside Autotask? I’m hoping to catch up with McBain later today. Here’s a preview.
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