N-able Technolgies, the remote monitoring and management (RMM) software provider, has partnered with Hartco Distribution in order to expand its reach further into Canada. N-able’s plan is to target what N-able VP of Sales Mike Cullen [picture] referred to as “untapped opportunities for MSPs” in the Canadian market. Here’s more on the plan, as well as how Hartco fits in.
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N-able Teams with Hartco to Engage Canadian MSPs
Posted February 10th, 2012 by Nicholas Mukhar
Level Platforms Managed Workplace 2012: RMM Meets MDM
Posted February 10th, 2012 by Nicholas Mukhar
Competition among remote monitoring and management (RMM) software providers is beginning to heat up in 2012. And as is usually the case, intense competition is leading to rapid software solution innovation. The latest example? The RMM provider Level Platforms has introduced its signature Managed Workplace 2012 edition with one of the hottest new business management software features on the market today — mobile device management (MDM) software.
NTRglobal and N-able Extend Help Desk Deal to the Cloud
Posted February 8th, 2012 by Joe Panettieri
N-able Technologies and NTRglobal have a longstanding relationship that helps MSPs with remote control and help desk services. Now, N-able and NTRglobal are extending that relationship into the cloud.
Level Platforms: Help Desk Meets Managed Services Software
Posted January 23rd, 2012 by Joe Panettieri
The lines between managed services software, NOC (network operations center) services and help desk services continue to blur. The latest example involves Level Platforms introducing NOC and Help Desk services tied to its Managed Workplace platform for MSPs in the small business IT services market. This is part of a growing trend in the MSP market.
Datto Backup & Disaster Recovery Storage Business Grows 300%
Posted January 19th, 2012 by Joe Panettieri
Datto Inc., which promotes backup and disaster recovery (BDR) storage solutions to MSPs and channel partners, says annual revenues grew 300 percent in 2011 vs. 2010. It’s the third consecutive year Datto has generated a 300-percent growth rate, the company asserts. The big question: Can Datto maintain that momentum amid fierce storage competition in 2012?
Managed Services: 7 Blogs MSPmentor Didn’t Write, Jan. 13
Posted January 13th, 2012 by Joe Panettieri
The MSPmentor team is just about ready to unplug for the weekend. Of course, we’ll be around if any big news — or rumors — hit our inbox. But in the meantime here are seven managed services blogs and MSP news stories that MSPmentor’s editorial team didn’t have a chance to write for the week ending Friday, January 13, 2012.
Level Platforms Grows Partner Base 45 Percent
Posted January 12th, 2012 by Joe Panettieri
Level Platforms grew its customer base 45 percent in 2011. Now, the company is preparing a major managed services road show and developing enhancements for Managed Workplace, Level Platforms’ flagship remote monitoring and management (RMM) software, said Dan Wensley (pictured), VP of partner development and marketing. Key to those efforts: Plugging Dave Sobel, the newly hired director of partner community, into Level Platforms’ business starting on January 23. Here’s the strategy.
N-able Recaps Managed Services Market Momentum
Posted January 9th, 2012 by Joe Panettieri
It’s not quite an earnings release, but N-able Technologies has offered some anecdotal information to describe the company’s continued momentum in the managed services software market — including key MSP milestones outside of North America.
Managed Services Pricing: 2112 Group Says MSPs Hurt Themselves
Posted December 15th, 2011 by Joe Panettieri
Many managed services providers continue to hurt themselves with poor pricing practices and lack of price integrity, according to a new 2112 Group research report sponsored by N-able Technologies and NetEnrich. Generally speaking, MSPmentor believes the report’s conclusion is on the mark.
N-able Delivers Runbook to Help MSPs Automate Tasks
Posted December 7th, 2011 by Nicholas Mukhar
N-able Technologies, the remote monitoring and management (RMM) software provider for managed service providers (MSPs), has developed the N-able Technician Runbook to help technicians automate their daily tasks. N-able actually previewed the Runbook at the N-able Partner Summit back in October. The company says that automation will ultimately lead to increased productivity and profitability MSPs.
Managed Services Software Company Funding: Who’s Next?
Posted December 2nd, 2011 by Joe Panettieri
By raising $6 million in new funding, Autotask joins a lengthy list of MSP-centric software companies and cloud services providers that has tapped private equity or venture capital — or made acquisitions in 2011. Here’s the scorecard… and a look at two cloud-centric software companies that will very likely raise money next.
Managed Print Services: Nearing A Tipping Point?
Posted November 30th, 2011 by Joe Panettieri
For the third time in recent weeks, MSP software providers are pushing the managed print services (MPS) market forward. The latest example comes from Level Platforms, which offers managed print and cloud management capabilities in the new Managed Workplace 2011 R3 release. Somewhat similarly, LabTech Software and N-able Technologies have also been talking up managed print services in recent weeks. After several false starts, MSPmentor believes the managed print services market is finally poised for considerable channel growth. Here’s why.
Hardware as a Service: Growing Up or Growing Old?
Posted November 22nd, 2011 by Joe Panettieri
When Google announced Chromebook price cuts a few hours ago, it was the latest inflection point for MSPs trying to figure out hardware as a service (HaaS). Yes, the HaaS market has had its share of hits. But HaaS has also had its share of setbacks in recent years.
Mobile Device Management and RMM Software: Set to Converge?
Posted November 21st, 2011 by Joe Panettieri
Brace yourself. The worlds of mobile device management (MDM) software and RMM (remote monitoring and management) software are on a collision course. The reason: MSPs want a single dashboard to manage servers, desktops, notebooks, tablets and smartphones. Moving beyond Windows, Linux and Mac OS X, top MSPs must now add Apple iOS and Google Android to the management mix. But when will that dream — RMM platforms blended with MDM software — become a reality?
Level Platforms CEO Looks to Maintain Momentum In 2012
Posted November 21st, 2011 by Joe Panettieri
Anecdotal evidence suggests 2011 has been a strong year for Level Platforms. But can the MSP software provider continue that momentum in 2012 — especially as competition between RMM (remote monitoring and management) software providers intensifies? I’ve gathered some clues from Level Platforms CEO Peter Sandiford.
Thrive Networks: Managed Services Growth Continues
Posted November 17th, 2011 by Joe Panettieri
Thrive Networks, the managed services business owned by Staples, continues to see double-digit growth in the services market. Some of that growth can be traced back to Thrive Networks’ relationships with Axcient and SonicWall, which power the MSP’s backup and disaster recovery (BDR) and managed firewall services.
N-able, NetEnrich Managed Services Partnership: A Closer Look
Posted November 14th, 2011 by Joe Panettieri
At first glance, N-able Technologies and NetEnrich are partnering to offer managed services providers (MSPs) a “complete IT operations solution” that pushes beyond basic NOC (network operations center) and RMM (remote monitoring and management) solutions. But take a closer look at the relationship, and you’ll find some opportune timing as well as a mutual relationship with the Ingram Micro Cloud team.
ConnectWise IT Nation: Eight Trends From Day 1
Posted November 10th, 2011 by Joe Panettieri
Roughly 1,600 resellers, VARs, MSPs and channel influencers are on hand for the ConnectWise IT Nation conference in Orlando. The conference has pushed far beyond traditional managed services discussions. In fact, here are eight discussions and trends that surfaced during the initial Exhibit Hall and Keynote gatherings at ConnectWise IT Nation.
Symantec Confirms Managed Services Partner Strategy
Posted November 10th, 2011 by Joe Panettieri
Symantec confirmed its managed service provider strategy today at ConnectWise’s IT Nation conference in Orlando. The Symantec MSP effort includes security and storage software integrations with RMM (remote monitoring and management) software providers, and growing promotion of service provider licensing. Is the effort radically new or different? Perhaps not. But Symantec’s moves are worth noting. Here’s why.
Managed Services: 7 Blogs MSPmentor Didn’t Write, Nov. 4
Posted November 4th, 2011 by Joe Panettieri
Next week is packed with multiple partner conferences, including an Avnet gathering in Las Vegas, the Cloud Channel Summit in Silicon Valley, and IT Nation in Orlando. But before our editorial team hits the road, here are seven managed services blogs MSPmentor didn’t have a chance to write for the week ending Nov. 4, 2011.
SolarWinds Expands Freemium Network Monitoring Strategy
Posted October 20th, 2011 by Joe Panettieri
SolarWinds, which develops IT management software, has launched a real-time bandwidth monitoring tool. The free monitoring software is part of SolarWinds’ broader strategy to promote dozens of free IT management tools, which may entice IT managers and IT service providers to embrace SolarWinds’ paid network management products.
Managed Services Software: Like The 1980s PC Software Market?
Posted October 14th, 2011 by Joe Panettieri
N-able Technologies CEO Gavin Garbutt remains on message. For the past two to three years, Garbutt has described a 100 percent IT coverage model: He wants managed services providers to blanket every SMB and every IT device on the planet with monitoring and proactive support. It’s a Big Hairy Audacious Goal. Crazy stuff. But so was Bill Gates’ original vision for a computer on every desktop and in every home. With that thought in mind, I believe today’s managed services software market is a lot like the 1980s PC software market, though on a smaller scale. Here’s why.
N-able Partner Summit: 7 Managed Services Questions We’ll Ask
Posted October 11th, 2011 by Joe Panettieri
Several hundred managed services providers (MSPs) are set to attend this week’s N-able Partner Summit (Oct. 12-14, Scottsdale, Ariz.). What surprises will N-able CEO Gavin Garbutt and his executive team have in store for MSPs? Here are seven questions worth asking.
