N-able Technologies has released N-Central 8.1 — the newest version of its remote monitoring and management (RMM) managed services platform. The new release includes VMware remote monitoring; a mobile application for Google Android; and automatic warranty expiration monitoring. Those three capabilities are becoming increasingly common across the managed services market, as MSPs seek to master complex virtualization and mobile issues, without overlooking basic warranty-driven revenue opportunities.
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N-able Adds VMware Support and Google Android Mobile App
Posted September 23rd, 2011 by Nicholas Mukhar
Managed Services: 2 Signs of Q1 2010 Market Growth
Posted March 29th, 2010 by Joe Panettieri
As the first quarter of 2010 nears its close, anecdotal evidence from companies such as Autotask and N-able suggest that the managed services market is off to a solid start for the year. Autotask CEO Bob Godgart provided some upbeat anecdotes to a local Albany, N.Y., newspaper. And N-able CEO Gavin Garbutt shared some “freemium” business milestones with me in a FastChat video conversation. Here’s a look at statements from both companies, and the implications for MSPs.
Australia: MSP Software Moves Accelerate
Posted February 25th, 2010 by Joe Panettieri
The rules in the Australia managed services software market continue to evolve. As N-able CEO Gavin Garbutt heads to the land down under for a series of MSP events, rival Kaseya (in partnership with Ingram Micro) has launched a SaaS initiative for Australia and New Zealand solutions providers. Two years ago, I don’t think the Australia market was ready for SaaS-centric managed services offerings. Apparently, that’s changed.
More MSP Software Providers: Making Their Moves?
Posted February 23rd, 2010 by Joe Panettieri
Just when you thought the MSP software market had reached its saturation point, two more software companies are jumping into the pool. Both firms are SaaS-oriented and focus on remote monitoring and management. One of the companies got its start in Australia and New Zealand. The other is a major U.S. software provider that apparently will move into the managed services software market within 24 hours. Here are the details.
Have 10 Percent of MSPs Closed Shop?
Posted October 23rd, 2009 by Joe Panettieri
I need to make sure the following blog entry is in the proper context: Many managed service providers continue to grow and thrive. We’ll be sharing some early data points from our ongoing MSPmentor 100 research over the next few days. But this little anecdote is important to note: A few folks allege that 10 percent of MSPs have disappeared or closed up shop in 2009. True?
CompTIA-MSP Partners: CEOs and Executives Weigh In
Posted September 30th, 2009 by Joe Panettieri
CompTIA CEO Todd Thibodeaux (pictured) is calling for ‘coopetition’ in the managed services education market. Even as CompTIA acquires MSP Partners today, the organization plans to continue working closely with MSP University, MSP Services Network and other industry leaders. Plus, Thibodeaux says he’ll continue to “extend a hand” to the MSPAlliance to seek out common ground for potential work together. Here are more thoughts from Thibodeaux plus observations from industry executives.
LogMeIn, Solarwinds IPOs Energize Managed Services CEOs
Posted July 2nd, 2009 by Joe Panettieri
Executives across the managed services software market are feeling bullish as they begin their fiscal Q3 quarters. The reason: Both LogMeIn (this week) and Solarwinds (May 2009), emerging players in the managed services and network management markets, have launched successful initial public offerings (IPOs). Here’s some perspective and MSP industry reactions.
Coming Soon From MSPmentor
Posted May 29th, 2009 by Joe Panettieri
The Kaseya Connect User Conference dominated my time this week. But there is additional news from across the managed services market that we still need to cover. Here are six key topics you’ll be hearing more about on MSPmentor real soon…
N-able, Peers Bolster Managed Services Business Education
Posted April 22nd, 2009 by Joe Panettieri
Question: When do you know a technology industry is starting to grow up? Answer: The technology vendors themselves begin to offer vendor-neutral business education. The latest case in point involves N-able, which has launched online training tools called Business e-Training Essentials. Here’s a bit more about N-able’s move based on a phone chat with CEO Gavin Garbutt (pictured), and the broader MSP education market.
Open Source Channel Alliance: Open to MSPs?
Posted April 14th, 2009 by Joe Panettieri
Open source applications reached a tipping point in the distribution channel today. Red Hat, Synnex and nearly a dozen open source application providers launched the Open Source Channel Alliance. Our sister site, TheVARguy.com, offers complete coverage. I’m not suggesting open source will eliminate traditional closed-source solutions. However, the open source mindset — including code sharing — continues to infiltrate the managed services market. And the Open Source Channel Alliance will accelerate that trend. Here’s why.
Managed Services Software Mergers: Who Will Fire the First Shot?
Posted April 10th, 2009 by Joe Panettieri
Picture this: You compete in an emerging, fast-growth software market. The highly fragmented industry is filled with multiple, successful software companies. Most of the companies are relatively small and privately held. Suddenly, industry growth rates slow a bit amid the recession. So, what happens next? Mergers and acquisitions. That’s the scenario facing the managed services software market. Here’s where I think we’re heading next.
Kaseya, N-able Continue Australia Expansion
Posted April 9th, 2009 by Joe Panettieri
During two conversations this week, I heard and read reassuring statements about the Australian managed services market. While most managed services pundits see slowing growth in the North American market, anecdotal evidence suggests the Australian market is accelerating.
Why Venture Capitalists Are Down, And MSP Software Companies Are Up
Posted October 15th, 2008 by Joe Panettieri
I just spotted this on The Wall Street Journal’s Business Technology blog:
In a study released Wednesday by the University of San Francisco, Mark Cannice, founder of USF’s Entrepreneurship Program, found that venture capitalists’ confidence is at its lowest level since the university began surveying venture investors in 2004.
But that doesn’t necessarily mean bad news for the managed services industry. Here’s why.
N-able Reaches Out to MSPAlliance Members
Posted September 15th, 2008 by Joe Panettieri
The MSPAlliance continues to build technology vendor relationships to help managed service providers evaluate software at discounted costs or no initial cost. The latest deal involves N-able, and it arrives a few weeks after the MSPAlliance and AdventNet announced a somewhat similar relationship.
Managed Services Innovation In A Basement
Posted August 18th, 2008 by Joe Panettieri
Sometimes, I find the most innovative managed service providers where I least expect them. A case in point: I visited Sytec Business Solutions — a managed service provider in Raleigh, North Carolina — on August 15. The company occupies an old Victorian home a few minutes from the heart of the city. There’s nothing flashy about Sytec Business Solutions or its headquarters.
Sytec Connects N-able Managed Services to Cisco Unified Communications
Posted August 18th, 2008 by Joe Panettieri
Sytec Business Solutions, a managed service provider in Raleigh, N.C., is developing middleware that bridges the gap between N-able and Cisco’s Unified Communications platform, dubbed Call Manager.
