Competition among remote monitoring and management (RMM) software providers is beginning to heat up in 2012. And as is usually the case, intense competition is leading to rapid software solution innovation. The latest example? The RMM provider Level Platforms has introduced its signature Managed Workplace 2012 edition with one of the hottest new business management software features on the market today — mobile device management (MDM) software.
1 comment
Level Platforms Managed Workplace 2012: RMM Meets MDM
Posted February 10th, 2012 by Nicholas Mukhar
eXo 3.5 Multi-Tenancy Targets Cloud, Managed Service Providers
Posted February 6th, 2012 by Nicholas Mukhar
eXo, which develops a content management system, has released eXo 3.5. The multi-tenancy platform could allow managed services providers (MSPs) and cloud services providers (CSPs) to offer customers dedicated portals for content and collaboration, social streams and services, and mobile access. eXo Founder and President Benjamin Mestrallet (pictured) described the strategy to me last week.
LogicMonitor Adds New MaaS Features for MSPs
Posted January 25th, 2012 by Nicholas Mukhar
LogicMonitor, the network, hosting and cloud monitoring software provider, has added new features to its Monitoring-as-a-Service (MaaS) solution for managed service providers. The move falls in line with what LogicMonitor CEO Kevin McGibben told me just one week ago about the company expanding its monitoring offering into Asia and further into Europe. A major part of LogicMonitor’s plan, according to McGibben, is to add more MSP customers. Here are more details on LogicMonitor’s first move as part of its regional expansion push.
Managed Services Software Certification: A Growing Trend?
Posted January 19th, 2012 by Nicholas Mukhar
LabTech Software, the remote monitoring and management (RMM) software provider, has developed a software certification program for the company’s MSPs, VARs and IT service providers. Such certification efforts are part of a growing trend in the managed services software market.
VaultLogix Adds Data Backup Support for VMware ESXi
Posted January 18th, 2012 by Nicholas Mukhar
VaultLogix, the online data backup provider, has added support for VMware ESXi within its Internet Vault Classic (IV-Classic) solution. The IV-Classic is just one of several online data backup solutions that VaultLogix offers under the IV brand.
ISI Snapshot: IT Inventory Management Software for MSPs
Posted January 3rd, 2012 by Nicholas Mukhar
Infrastructure Solutions Inc. (ISI), which develops IT inventory software, has added new capabilities to its signature Snapshot platform. Snapshot now includes Automatic Inventory Change Detection capabilities to help managed services providers (MSPs) track and maintain customers’ IT infrastructure.
Considering the Cloud? Find Your Sweet Spot, CA Advises
Posted January 3rd, 2012 by Charlene OHanlon
Managed service providers considering a shift into cloud services are faced with a number of considerations: What should I offer? How much do I need to lay out in infrastructure costs? How can I get the word out? Each of those three questions demand answers that, if incorrect, could severely impact an MSP’s success.
LabTech, Reflexion Bolster Hosted Email Security Services for MSPs
Posted December 30th, 2011 by Nicholas Mukhar
LabTech Software, the remote monitoring and management (RMM) software provider, and Reflexion Networks, which provides cloud-based email protection services, are partnering up to help managed services providers.
NetEnrich, Heartland Technology Partner on Tornado Relief
Posted December 15th, 2011 by Charlene OHanlon
Every once in a while we hear about partnerships between two IT companies that have nothing to do with technology, yet those partnerships leave a lasting impression on the technology space at large. Such is the case with IT services vendor NetEnrich and solution provider Heartland Technology Solutions, which have paired to help out the victims of the devastating tornado that hit the Joplin, Mo., area in May 2011.
Autotask: SMB Proving It’s the Market to Watch in 2012
Posted December 12th, 2011 by Sponsored Video
MSPs can thank the stagnant economy for the surge in SMB adoption of managed services and outsourced IT services — a trend that will continue, believes Mark Cattini, president of Autotask.
Autotask CEO Mark Cattini Expands on International Plans
Posted December 5th, 2011 by Sponsored Video
It’s no secret that Autotask has big plans for international growth in 2012 — and in fact has already started its quest for worldwide expansion by opening an office in London. Autotask CEO Mark Cattini believes it is a natural progression for a company boasting customers in more than 50 countries, and it’s a move that’s beneficial for both Autotask and its partner community.
Numara Links Mobile Device Management to IT Service Management
Posted December 2nd, 2011 by Nicholas Mukhar
Numara Software, a help desk software provider, has a message for MSPs: Your mobile device management (MDM) efforts should integrate with your existing managed services for network devices security, provisioning, management and control. So where does Numara Cloud fit into the MDM Conversation?
Absolute Software: Desktop Management Meets MDM
Posted November 30th, 2011 by Nicholas Mukhar
Absolute Software, a mobile device and desktop management specialst, recently released the latest version of its Absolute Manage software featuring Absolute Safe for Apple iOS (and soon for Android). So where do MSPs fit into the Absolute Software strategy? I gained some insights from Director of Product Management Tim Williams.
Desktone: VDI Solution for Windows 7 Migrations?
Posted November 28th, 2011 by Nicholas Mukhar
Desktone, a desktop as a service (DaaS) specialist, is touting its virtual desktop infrastructure (VDI) as a solution to help enterprises migrate to Microsoft’s Windows 7. Desktone also promotes its VDI and DaaS solutions to managed services providers, cloud systems integrators and large telecom companies. I spoke with Desktone VP of Marketing and Product Management David Grant to learn where he thinks Desktone fits into the DaaS and VDI conversation.
N-able Honors Top Managed Services Providers
Posted November 17th, 2011 by Nicholas Mukhar
N-able Technologies, the remote monitoring and management (RMM) software provider, is putting the spotlight on its top managed services providers (MSPs) across North America and Europe. The company’s 2011 Partner Awards honored the following companies…
CA: Looking for Cloud Opportunities? Look to the SMB Space
Posted November 3rd, 2011 by Sponsored Video
When it comes to finding new opportunities, MSPs are pretty adept at rooting out trends and complementary technologies. But for a number of MSPs, discovering opportunities within the cloud can be as difficult as driving through a heavy fog.
Managed Services: Tech Cost Savings vs. Productivity Gains
Posted October 28th, 2011 by Nicholas Mukhar
A recent study conducted by CompTIA, the nonprofit association for the IT industry, finds that companies using IT managed services are seeing significant cost savings. But I’ve got to wonder: Are managed services really about cost savings — or is the real benefit predictable business operations for both the customer and the MSP?
N-able Backup Manager Update Emphasizes Virtualization, Cloud
Posted October 14th, 2011 by Charlene OHanlon
N-able partners who use N-able Backup Manager will be treated to a slew of new features designed to help them make the leap further into virtualization and cloud services.
Apple iOS 5 and Business Customers: A Sign of Things to Come?
Posted October 14th, 2011 by Nicholas Mukhar
I admit: I’m an Android guy. I have an Android phone and a Motorola Xoom tablet. But I’m also aware that Apple iOS 5 and iPhone 4S have arrived. Each day this week I’ve open my inbox to dozens of emails from MSPs and mobile device management (MDM) providers announcing iOS 5 support. But how will Apple impact the IT and managed services market?
All Covered Adds Cloud Servers to IT Services Suite
Posted October 14th, 2011 by Nicholas Mukhar
All Covered has added a cloud server solution to its suite of outsourced IT services for SMBs throughout the U.S. The cloud servers are designed to host business applications like hosted SQL Server, hosted Exchange Server and hosted SharePoint. Here’s more info on the latest All Covered solution, courtesy of All Covered CIO Tim Crawford.
GreatAmerica, MWAi Partner on Managed Print Services
Posted October 14th, 2011 by Nicholas Mukhar
MWA Intelligence Inc. (MWAi) and GreatAmerica Leasing Corp. have partnered to extend managed print services (MPS) to both companies’ customer bases. MWA is an international provider of enterprise level M2M (machine to machine) and M2P (machine to people) solutions. MWA will work with GreatAmerica, a commercial equipment financing firm, to offer new service programs for office equipment Dealers (OEDs), IT resellers, and VARs on top of its M2M and M2P platforms.
Help Wanted: MSPs Seek Cloud Professionals, Network Pros
Posted October 12th, 2011 by Nicholas Mukhar
Plenty of job opportunities are still up for grabs on the MSPmentor Job Board. Most of the job listings involve IT careers within managed services, cloud services and IT support. Here’s a refresher on our Job Board’s most recent postings.
Another Reminder: Time for MSPs to Manage Apple iOS and Macs
Posted October 12th, 2011 by Nicholas Mukhar
Fully Managed, a managed services provider in Vancouver and Edmonton, has extended its IT service and support portfolio to include Apple Mac and Apple iOS (iPhone and iPad) devices. It’s the latest reminder that a small — but growing — number of MSPs are pushing beyond Windows to support Apple desktop and mobile devices.
