Level Platforms Managed Workplace 2012: RMM Meets MDM

Competition among remote monitoring and management (RMM) software providers is beginning to heat up in 2012. And as is usually the case, intense competition is leading to rapid software solution innovation. The latest example? The RMM provider Level Platforms has introduced its signature Managed Workplace 2012 edition with one of the hottest new business management software features on the market today — mobile device management (MDM) software.

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eXo 3.5 Multi-Tenancy Targets Cloud, Managed Service Providers

eXo, which develops a content management system, has released eXo 3.5. The multi-tenancy platform could allow managed services providers (MSPs) and cloud services providers (CSPs) to offer customers dedicated portals for content and collaboration, social streams and services, and mobile access. eXo Founder and President Benjamin Mestrallet (pictured) described the strategy to me last week.

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LogicMonitor Adds New MaaS Features for MSPs

LogicMonitor, the network, hosting and cloud monitoring software provider, has added new features to its Monitoring-as-a-Service (MaaS) solution for managed service providers. The move falls in line with what LogicMonitor CEO Kevin McGibben told me just one week ago about the company expanding its monitoring offering into Asia and further into Europe. A major part of LogicMonitor’s plan, according to McGibben, is to add more MSP customers. Here are more details on LogicMonitor’s first move as part of its regional expansion push.

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Managed Services Software Certification: A Growing Trend?

LabTech Software, the remote monitoring and management (RMM) software provider, has developed a software certification program for the company’s MSPs, VARs and IT service providers. Such certification efforts are part of a growing trend in the managed services software market.

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VaultLogix Adds Data Backup Support for VMware ESXi

VaultLogix, the online data backup provider, has added support for VMware ESXi within its Internet Vault Classic (IV-Classic) solution. The IV-Classic is just one of several online data backup solutions that VaultLogix offers under the IV brand.

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ISI Snapshot: IT Inventory Management Software for MSPs

Infrastructure Solutions Inc. (ISI), which develops  IT inventory software, has added new capabilities to its signature Snapshot platform. Snapshot now includes Automatic Inventory Change Detection capabilities to help managed services providers (MSPs) track and maintain customers’ IT infrastructure.

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Considering the Cloud? Find Your Sweet Spot, CA Advises

Managed service providers considering a shift into cloud services are faced with a number of considerations: What should I offer? How much do I need to lay out in infrastructure costs? How can I get the word out? Each of those three questions demand answers that, if incorrect, could severely impact an MSP’s success.

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LabTech, Reflexion Bolster Hosted Email Security Services for MSPs

LabTech Software, the remote monitoring and management (RMM) software provider, and Reflexion Networks, which provides cloud-based email protection services, are partnering up to help managed services providers.

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NetEnrich, Heartland Technology Partner on Tornado Relief

Every once in a while we hear about partnerships between two IT companies that have nothing to do with technology, yet those partnerships leave a lasting impression on the technology space at large. Such is the case with IT services vendor NetEnrich and solution provider Heartland Technology Solutions, which have paired to help out the victims of the devastating tornado that hit the Joplin, Mo., area in May 2011.

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Autotask: SMB Proving It’s the Market to Watch in 2012

MSPs can thank the stagnant economy for the surge in SMB adoption of managed services and outsourced IT services — a trend that will continue, believes Mark Cattini, president of Autotask.

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Autotask CEO Mark Cattini Expands on International Plans

It’s no secret that Autotask has big plans for international growth in 2012 — and in fact has already started its quest for worldwide expansion by opening an office in London. Autotask CEO Mark Cattini believes it is a natural progression for a company boasting customers in more than 50 countries, and it’s a move that’s beneficial for both Autotask and its partner community.

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Numara Links Mobile Device Management to IT Service Management

Numara Software, a help desk software provider, has a message for MSPs: Your mobile device management (MDM) efforts should integrate with your existing managed services for network devices security, provisioning, management and control. So where does Numara Cloud fit into the MDM Conversation?

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Absolute Software: Desktop Management Meets MDM

Absolute Software HeaderAbsolute Software, a mobile device and desktop management specialst, recently released the latest version of its Absolute Manage software featuring Absolute Safe for Apple iOS (and soon for Android). So where do MSPs fit into the Absolute Software strategy? I gained some insights from Director of Product Management Tim Williams.

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Desktone: VDI Solution for Windows 7 Migrations?

desktone company logoDesktone, a desktop as a service (DaaS) specialist, is touting its virtual desktop infrastructure (VDI) as a solution to help enterprises migrate to Microsoft’s Windows 7. Desktone also promotes its VDI and DaaS solutions to managed services providers, cloud systems integrators and large telecom companies. I spoke with Desktone VP of Marketing and Product Management David Grant to learn where he thinks Desktone fits into the DaaS and VDI conversation.

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N-able Honors Top Managed Services Providers

N-able Technologies, the remote monitoring and management (RMM)  software provider, is putting the spotlight on its top managed services providers (MSPs) across North America and Europe. The company’s 2011 Partner Awards honored the following companies…

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CA: Looking for Cloud Opportunities? Look to the SMB Space

When it comes to finding new opportunities, MSPs are pretty adept at rooting out trends and complementary technologies. But for a number of MSPs, discovering opportunities within the cloud can be as difficult as driving through a heavy fog.

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Managed Services: Tech Cost Savings vs. Productivity Gains

A recent study conducted by CompTIA, the nonprofit association for the IT industry, finds that companies using IT managed services are seeing significant cost savings. But I’ve got to wonder: Are managed services really about cost savings — or is the real benefit predictable business operations for both the customer and the MSP?

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N-able Backup Manager Update Emphasizes Virtualization, Cloud

N-able partners who use N-able Backup Manager will be treated to a slew of new features designed to help them make the leap further into virtualization and cloud services.

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Apple iOS 5 and Business Customers: A Sign of Things to Come?

I admit: I’m an Android guy. I have an Android phone and a Motorola Xoom tablet. But I’m also aware that Apple iOS 5 and iPhone 4S have arrived. Each day this week I’ve open my inbox to dozens of emails from MSPs and mobile device management (MDM) providers announcing iOS 5 support. But how will Apple impact the IT and managed services market?

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All Covered Adds Cloud Servers to IT Services Suite

All Covered has added a cloud server solution to its suite of outsourced IT services for SMBs throughout the U.S. The cloud servers are designed to host business applications like hosted SQL Server, hosted Exchange Server and hosted SharePoint. Here’s more info on the latest All Covered solution, courtesy of All Covered CIO Tim Crawford.

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GreatAmerica, MWAi Partner on Managed Print Services


MWA Intelligence Inc. (MWAi)
and GreatAmerica Leasing Corp. have partnered to extend managed print services (MPS) to both companies’ customer bases. MWA is an international provider of enterprise level M2M (machine to machine) and M2P (machine to people) solutions. MWA will work with GreatAmerica, a commercial equipment financing firm, to offer new service programs for office equipment Dealers (OEDs), IT resellers, and VARs on top of its M2M and M2P platforms.

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Help Wanted: MSPs Seek Cloud Professionals, Network Pros

Help Wanted SignPlenty of job opportunities are still up for grabs on the MSPmentor Job Board. Most of the job listings involve IT careers within managed services, cloud services and IT support. Here’s a refresher on our Job Board’s most recent postings.

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Another Reminder: Time for MSPs to Manage Apple iOS and Macs

Fully Managed, a managed services provider in Vancouver and Edmonton, has extended its IT service and support portfolio to include Apple Mac and Apple iOS (iPhone and iPad) devices. It’s the latest reminder that a small — but growing — number of MSPs are pushing beyond Windows to support Apple desktop and mobile devices.

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