Our next webcast is this Wednesday (Sept. 21 at 2:00 p.m. eastern). We’ll reveal how you can deliver new customer value with the managed IT services tools you already have. Our expert guest speakers include two savvy MSPs (Rick Vines, president, Axcell Technologies; Michael Nelson, president, TLC Tech) and the always engaging Eric Townsend, SMB market development manager at Intel. During this Channel Expert Hour webcast we’ll cover best practices for customer satisfaction and retention. MSPmentor Editorial Director Joe Panettieri will be on hand to moderate the discussion and to ensure our experts answer your questions. Please join us.
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MSPmentor Webcast This Wednesday: Customer Retention Tips
Posted September 20th, 2011 by wpmaster
Join Us Today: Five Steps to Building Winning Sales Proposals
Posted August 24th, 2011 by Joe Panettieri
Our next MSPmentor Live webcast is today (Wednesday, Aug. 24, 2:00 p.m. eastern). The topic: Propose and Close: 5 Steps to Building Winning Sales Proposals. It’s a simple fact: VARs and MSPs can’t win customers without a competitive proposal. Yet creating an effective proposal remains a roadblock for many IT service providers in their quest to gain new customers. In this webcast, we look at five tips in creating a sales proposal that resonates with prospects and helps MSPs build their business. Two leading IT solutions providers and Quosal (the event’s sponsor) will be on hand to answer your questions. MSPmentor Editorial Director Joe Panettieri will moderate. Please register now; we look forward to your live questions at 2:00 p.m. eastern.
Join Us: Sales Strategies for Secure Cloud Storage
Posted August 4th, 2011 by Joe Panettieri
Our next two webcasts are approaching fast. First Up: On Wednesday, August 10 at 2:00 p.m. eastern we’ll explore Selling Secure Cloud Data Protection and Recovery to SMB Customers. The event will include insights from two top channel partners and i365. Next: On Wednesday, August 24 at 2:00 p.m. eastern, we’ll explore Five Steps to Building Winning Sales Proposals for VARs and MSPs — including insights from Quosal. Registration is open for both webcasts. And we’ll take your questions throughout both live events. (Note: the webcasts are sponsored by i365 and Quosal, respectively.)
Join Us Today: How to Build Your Service Desk
Posted July 20th, 2011 by Joe Panettieri
How can you optimize your service desk to (A) improve customer satisfaction and (B) scale your managed services business? Join our next MSPmentor Live webcast today (Wednesday, July 20, 2:00 p.m. eastern) and ask our experts your top questions. Our guest speakers will describe how to build, automate and scale your service desk to improve operational efficiency, customer support and customer loyalty.
How to Build a Service Desk: Five Tips for MSPs
Posted July 15th, 2011 by Joe Panettieri
MSPmentor hears lots of debate about MSP service desks — should you build your own or outsource the function? Before you answer that question, please join us for the next MSPmentor Live Webcast, scheduled for Wednesday, July 20 at 2:00 p.m. eastern. The topic: Building Your Service Desk to Build Business: 5 Tips for Success. Two leading MSPs — Dustin Tornow from MSN Communications and Thiru Sadogopan from Apps Associates — will share their tips and answer your questions. Plus, Sandeep Soman from Nimsoft (the event’s sponsor) will be on hand to offer additional insights. Register here to join us and pose your questions during the webcast.
Service Desks: Self-Service Is Win-Win for MSPs, Customers
Posted July 7th, 2011 by Nimsoft Guest Blog
When it comes to profitably scaling a service provider business, there are two key requirements: First, delivering effective customer service that leads to more and more happy customers. Second, establishing the operational processes that enable this level of service, while boosting the efficiency and productivity of staff.
Webcast: How to Build and Optimize Your Service Desk
Posted June 29th, 2011 by Joe Panettieri
Our next MSPmentor Live webcast is Wednesday, July 20 at 2:00 p.m. eastern. The topic: Building Your Service Desk to Build Business. During the webcast we’ll cover five tips for success, delivered by two MSPs and an expert from Nimsoft (the webcast’s sponsor). We’ll take your questions throughout the webcast, which will help MSPs to understand how service desks can lift customer satisfaction and actually increase customer spending. Please register now before you unplug for the extended July 4 holiday here in the U.S. Our team looks forward to your questions and comments during the live July 20 webcast.
Join Us Today: Vertical Market Managed Services Strategies
Posted June 22nd, 2011 by Joe Panettieri
Our next MSPmentor Live webcast is today (Wednesday, June 22, 2:00 p.m. eastern). We’ll discuss Vertical Market Managed Services Strategies. And don’t forget about next month’s webcast: Building Your Service Desk to Build Business (Wed., July 20, 2:00 p.m. eastern). Use this single link to get more information about either webcast. The MSPmentor team and our guest speakers look forward to answering your questions during both online events.
Join Us Wednesday: Vertical Market Managed Services Strategies
Posted June 21st, 2011 by Joe Panettieri
Our next MSPmentor Live webcast is this Wednesday (June 22, 2:00 p.m. eastern). We’ll discuss Vertical Market Managed Services Strategies. And don’t forget about next month’s webcast: Building Your Service Desk to Build Business (Wed., July 20, 2:00 p.m. eastern). Use this single link to get more information about either webcast. We look forward to answering your questions during both online events.
Reminder: Join Us Today for MSPmentor Live
Posted May 18th, 2011 by Joe Panettieri
Our next MSPmentor Live Webcast is TODAY (Wednesday, May 18) at 2:00 p.m. eastern. Guest speakers Matt Nachtrab (CEO, LabTech Software) and Kevin Gibson (CTO, Atlanta Technology Force), will describe five ways you can lift your recurring revenues using RMM (remote monitoring and management) software. The tips will also apply to break-fix resellers who are looking for some ways to start generating recurring revenues. Nachtrab and Gibson have real-world examples to help explain their tips. And they’ve agreed to answer your questions throughout the webcast. Register now to join us today. The webcast is sponsored by LabTech. Bonus: Also, don’t miss our June 8 webcast, titled Managed Video and Collaboration Services: 3 Steps to Profits. Thanks in advance for joining us.
Join Us Wednesday: 5 Ways to Lift Recurring Revenues
Posted May 16th, 2011 by Joe Panettieri
Our next MSPmentor Live Webcast is this Wed., May 18 at 2:00 p.m. eastern. Guest speakers Matt Nachtrab (CEO, LabTech Software) and Kevin Gibson (CTO, Atlanta Technology Force), will describe five ways you can lift your recurring revenues using RMM (remote monitoring and management) software. The tips will also apply to break-fix resellers who are looking for some ways to start generating recurring revenues. I had a lengthy talk with Nachtrab and Gibson last week. They’ve got real-world examples to help explain their tips. And they’ve agreed to answer attendee questions throughout the webcast. Register now to join us this Wednesday. The webcast is sponsored by LabTech. Bonus: Also, don’t miss our June 8 webcast, titled Managed Video and Collaboration Services: 3 Steps to Profits. Thanks in advance for joining us.
Join Us Today: MSPmentor Webcast
Posted April 13th, 2011 by Joe Panettieri
Our next MSPmentor Live webcast is today (Wednesday, April 13) at 2:00 p.m. ET. The topic: Maximizing Partnerships to Build a Better Business. We’ll explore how MSPs are working with one another, peer groups and associations to speed business decisions and win new customer engagements. We’ll answer attendee questions throughout the webcast. Here’s a look at our guest speakers and some more background on the event…
Webcast: Can MSPs Really (Truly) Partner With One Another?
Posted April 5th, 2011 by Joe Panettieri
Our next MSPmentor Live webcast is Wednesday, April 13. The topic: Maximizing Partnerships to Build a Better Business. We’ll explore how MSPs are working with one another, peer groups and associations to unlock new revenue opportunities. We’ll answer attendee questions throughout the webcast. Here’s a look at our guest speakers and some more background on the event…
2PM Eastern Today: Managed Services Webcast
Posted March 30th, 2011 by Joe Panettieri
Here’s a final reminder: Today’s MSPmentor Live webcast starts at 2:00 p.m. eastern. Two MSPs — each with more than 10 years of recurring revenue experience — and Intel will join us. Register now and pose your questions. Here are the details…
MSPmentor 100: Here It Comes…
Posted February 8th, 2011 by Joe Panettieri
As you may have heard, we’re set to unveil the fourth-annual MSPmentor 100 list and report during a webcast on February 16 at 2:00 p.m. eastern. During the webcast we’ll review the MSPmentor 100 global list, as well as regional MSP leadership lists for North America, Europe, Africa and Australia. But that’s not all…
Join Us: The Fourth-Annual MSPmentor 100 Webcast
Posted February 2nd, 2011 by Joe Panettieri
We’re set to unveil the fourth-annual MSPmentor 100 list and report during a webcast on February 16 at 2:00 p.m. eastern. During the webcast we’ll review the MSPmentor 100 global list, as well as regional MSP leadership lists for North America, Europe, Africa and Australia. But that’s not all…
Hiding In A Local NOC During Another Snowstorm
Posted January 26th, 2011 by Joe Panettieri
Ugh. Another snowstorm is moving in here on Long Island. And I’m scheduled to moderate an MSPmentor Live webcast from 2:00 p.m. to 3:00 p.m. eastern today. So how do I cope with bad weather — especially when snow and ice can knock out power to my home office? My answer is rather simple: I call a local managed services provider, head to their NOC (network operations center), and moderate our webcast from their offices.
Join Us Today: Six Questions MSPs Need to Ask Themselves
Posted January 26th, 2011 by Joe Panettieri
The next MSPmentor Live webcast is today (Wednesday, January 26) at 2:00 p.m. eastern. The topic: Six Questions You Need to Ask Yourself before replacing your RMM (remote monitoring and management) software. We hope you join us for the discussion; we’ll cover dozens of attendee questions throughout the webcast.
Join Us: Our Next Two Managed Services Webcasts
Posted January 25th, 2011 by Joe Panettieri
The MSPmentor team is working on two webcasts. One is this Wednesday, January 26. The other is Wednesday, February 16. You can use this single link to get more details about both webcasts. The January 26 webcast explores Six Questions You Need to Ask Yourself before replacing your RMM (remote monitoring and management) software. The February 16 webcast will unveil our fourth-annual MSPmentor 100 list. We look forward to answering your questions during both webcasts.
Circle 2 Dates: Managed Services Webcasts & MSPmentor 100 List
Posted January 12th, 2011 by Joe Panettieri
MSPmentor will host two timely webcasts for established and aspiring managed services providers over the next few weeks. On January 26, MSPmentor Live will explore the key questions MSPs must ask before upgrading their RMM (remote monitoring and management) software platforms and before purchasing new platforms. And on February 16, MSPmentor Live will unveil the annual MSPmentor 100 list and survey results. Here’s some more background on each webcast.
Don’t Fear the Cloud: Five Ways to Drive SMB Sales
Posted December 8th, 2010 by Joe Panettieri
As the cloud computing noise grows louder, some MSPs are starting to wonder how they’ll maintain SMB account control. We’ll share some answers during our final MSPmentor Live Webcast of 2010, scheduled for today (Wednesday, December 8 ) at 2:00 p.m. eastern. I hope you’ll join us. Here are some details about our guest speakers and the topics we’ll cover.
Don’t Fear the Cloud: Five Ways to Drive SMB Sales
Posted December 6th, 2010 by Joe Panettieri
As the cloud computing noise grows louder, some MSPs are starting to wonder how they’ll maintain SMB account control. We’ll share some answers during our final MSPmentor Live Webcast of 2010, scheduled for this Wednesday, December 8 at 2:00 p.m. eastern. I hope you’ll join us. Here are some details about our guest speakers and the topics we’ll cover.
Don’t Fear the Cloud: Five Ways to Position for Profits…
Posted November 23rd, 2010 by Joe Panettieri
Sure, plenty of big cloud computing companies want to sell direct into small and midsize businesses. So how can MSPs maintain those SMB relationships and generate new profits without bowing to IT giants? For the answer join our next MSPmentor Live webcast on December 8 at 2:00 p.m. eastern. This is our final webcast of 2010. Here’s a look at what we’ll cover.
