Revisited: The Four Key Questions MSPs Must Ask Everyday

Mike Cooch and I have finally reconnected. Cooch is well-known in MSP circles for starting a range of businesses — everything from Everon Technology Services to Kutenda. During 2008 and 2009, we typically spoke or traded email a few times per month. But changing businesses and growing families pulled me and Mike in different directions over the past two years or so. We finally reconnected tonight. After our conversation, I re-read a blog Mike wrote back in May 2011. It included four key questions MSPs should ask themselves every day. There’s pretty darn relevant.

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Kutenda: No Exposure to Zenith Infotech Debt Default

Kutenda, a marketing firm that works closely with MSPs, has no exposure to the recent Zenith Infotech debt default, according to CEO Mike Cooch. Kutenda was co-founded in 2009 by Cooch and Akash Saraf, CEO of Zenith Infotech. But it has been a Cooch-Saraf co-founder relationship rather than a Kutenda-Zenith Infotech financial relationship.

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Managed Services M&A: Everon Technology Services Acquired

Another day, another managed services acquisition. This one involves PlumChoice acquiring Everon Technology Services, a well-known MSP that has landed multiple times on the MSPmentor 100 list. Here are some quick details about PlumChoice’s buyout of Everon. Plus a reality check on MSP M&A activity, which seems to be accelerating.

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Zenith Infotech Makes TelePresence Pitch

Telepresence — the next-generation video conferencing technology — is on a collision course with managed services and recurring revenue. The reason: Zenith Infotech, as expected, has launched Vu Telepresence offerings that apparently undercut traditional telepresence prices. Here are the details, which also include some hardware as a service (HaaS) opportunities.

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Autotask Community Live: Keynote Highlights

Autotask is seeking a CFO to drive growth, and preparing an online store to promote third-party Autotask-compatible applications. Those are just two of the highlights so far from the second annual Autotask Community Live conference in Miami. I spoke with CEO Bob Godgart (pictured) last night and also sat in on this morning’s keynote session. Here are key takeaways for managed services providers.

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5 Sales and Financial Blog Posts MSPs Gotta Read

So, you’re a managed services provider looking for some key sales, financial and business insights. By all means: Keep coming to MSPmentor. But I also need to tip my hat. In recent days, the team over at SMB IT Pros has delivered some compelling content and guidance for MSPs. Here’s a look at what they’ve been up to…

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ConnectWise Capital: Software Partners Weigh In

I’ve spent the past 24 hours reaching out to software companies that partner with ConnectWise. My question: What’s your initial reaction to ConnectWise Capital, the company’s $20 million effort to incubate channel-centric technology companies. The responses ranged from skepticism to applause. Here’s a recap.

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Everon Scores With Hardware as a Service

Everon Technology Services, a managed service provider that lands regularly on the Inc. 5000 and MSPmentor 100 lists, is starting to target the hardware as a service (HaaS) market. Everon’s HaaS move is important for at least two reasons. First, it leverages a relationship with CharTec. Second, Everon is savvy when it comes to marketing and end-customer education. So Everon’s efforts and learnings could help accelerate the HaaS industry. Here’s a bit more background.

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Seven Managed Services Blog Entries We Didn’t Have A Chance to Write: Nov. 25

In the U.S., this is a short work week for many readers because of the Thanksgiving Holiday (Nov. 25). We’ll continue to update MSPmentor daily for our international readers. But in the meantime — for U.S. readers who are unplugging soon — here are seven managed services blog entries we didn’t have a chance to write for the business week ending Nov. 25.

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Kutenda Offers Free Web Sites to MSPs

Kutenda, which specializes in online marketing services for managed service providers and their end customers, is launching a special offer for MSPs. According to a press release that should surface this week, the Broomfield, Colo.-based company says Kutenda now offers MSPs a free, ready-to-go web site built for lead generation. But there’s a bigger story here. And it involves simplified, automated online marketing for MSPs and their customers. Here are the details.

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Zenith Infotech CEO Invests In Start-up

Zenith Infotech CEO Akash Saraf has invested in Kutenda, a start-up that allows managed service providers to offer web marketing services to their customers. Mike Cooch, CEO of Everon Technology Services, an MSPmentor 100 company, is founder of Kutenda. Here’s a bit more about the launch.

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Professor of Managed Services?

Gary Pica TruMethods managed servicesGary Pica (pictured), a veteran of mindSHIFT Technologies, is making the leap from managed service provider to industry educator. And he’s not alone. As more executives successfully embrace managed services, they’re finding time to launch businesses or consulting gigs that educate the MSP masses.

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Everon Launches MSP Coach

Everon Technology Services LLC, one of our MSPmentor 100 companies, has launched MSP Coach. According to a teaser for the site, Everon has “taken everything we’ve learned and begun creating courses, content, and tools that you can use to help build your MSP business.”

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Everon, the Managed Service Provider, Lands On Inc. 5000 List

Earlier this week I noticed both ConnectWise and Nimsoft on the Inc. 5000 list of the fastest growing privately held US companies. But I overlooked Everon Technology Services, one of the industry’s most vocal managed service providers.

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New Buzz: Communications as a Service (CaaS)

The last thing the tech world needs is another acronym. But I was rather intrigued to learn about a managed service provider that offers so-called communications as a service (CaaS). The telecom company, Cypress Communications, is successfully branding CaaS as a way to describe hosted unified communications and VoIP services to customers. Here’s how.

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Recap: Seven Trends From Managed Services Summit

The MSPAlliance held its Managed Services Summit earlier this week in Framingham, Mass. Although I didn’t attend the event, I interviewed a few attendees and vendors to get a feel for their top priorities in the months ahead. Here are seven key trends I heard about:

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MSPmentor Live: Podcast 006, Featuring Everon CEO Mike Cooch

Radio MicrophoneWelcome to MSPmentor Live: Podcast edition.

  • Episode #: 006 (May 19, 2008)
  • Featured Guest: Mike Cooch, CEO, Everon Technology Services LLC, a regional solution provider that has transformed itself into a national MSP.
  • Topics Covered: Key themes and trends Cooch expects to hear at the MSPAlliance’s Managed Services Summit near Boston; how to transform from a local break-fix VAR into a national MSP that has regional support partners; melding software as a service and hosting services with your MSP solutions; the economy.

And check the MSPmentor Live: Podcast Center for additional weekly podcasts.

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