MSPmentor

ManageEngine, the network management software provider, is hitting the road to strike up more conversations with SMB customers and MSPs. Owned by ZOHO Corp., ManageEngine is trying to educate IT service providers and customers about five key solutions for business automation.

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Innovation drives the technology industry — and your business. But when you’re developing new cloud services and managed services, you’ve got to carefully weigh a range of factors. “Battles are won or lost even before they are fought,” goes an old saying. The success or failure of a new cloud service or managed service is quite predictable through certain parameters. Here are a few factors that affect the success or failure of your original ideas.

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ManageEngine, which develops network management and application server management software for MSPs, is preparing some surprises for VMworld (Aug. 29 – Sept. 1, 2011). The logical conclusion: ManageEngine is preparing to help MSPs to proactively manage virtualized environments. Raj Sabhlok, president of Zoho Corp. (ManageEngine’s parent) offers some details.

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ManageEngine, the manged services software provider, has bolstered its ManageEngine On-Demand applications by adding Active Directory (AD) integration to ServiceDesk Plus On-Demand. The added feature is part of  ManageEngine’s quest to “seamlessly integrate applications within the corporate boundary,” according to ManageEngine Director of Product Management Rajesh Ganesan.

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Selling isn’t easy. However, if you adopt a systematic approach, support new technologies, and offer best-of-the-class services, you can really accelerate your sales. The following five points provide insights into such things and help you win new customers.

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Each Tuesday, MSPmentor’s Ask a Mentor service publishes a reader question and invites you to weigh in with recommendations. This week’s question comes from a reader in Europe who is seeking information about managed services software — options and recommendations. Here’s the question and our reply…

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Increasing revenue without spending more is a tall challenge within your managed services business. But there are three potential ways to make that dream a reality. Here’s a quick guide to get your started.

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When ManageEngine unveiled its Desktop Central MSP platform in December 2010, MSPmentor openly wondered if the software provider planned to support non-Windows devices. Ashish Kuriakose, ManageEngine’s marketing communications manager, followed up via email and offered some additional insights. Here they are.

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ManageEngine continues to expand its family of software platforms designed for managed services providers (MSPs). The latest effort is called Desktop Central MSP. It sounds like a remote management tool for Windows-centric desktops. Here’s the update.

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Kaseya, which specializes in IT systems management software, has acquired ObjAcct Inc., a developer of XML-based accounting software. The deal, expected to be announced November 4, could arm MSPs and corporate IT managers with an emerging type of financial management software. Here’s the scoop.

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The holiday-shortened week here in the U.S. means we have a backlog of news leads and blog ideas that have yet to surface on MSPmentor. In fact, here are seven managed services blog entries that the MSPmentor team didn’t have a chance to write for the week ending September 10, 2010:

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ManageEngine, a division of ZOHO Corp., has launched MSP Center Lite, an agent-based remote monitoring and management (RMM) platform for managed services providers. The interesting twist: MSP Center Lite is free for MSPs that want to manage up to 25 devices. Beyond that, the software starts at $545 per year for 50 managed devices. Here’s a closer look at ManageEngine’s strategy plus the MSP freemium trend.

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Kaseya has pulled back the curtain a bit more on its PSA (professional services automation) strategy. In a 17-page PDF prepared for IT service providers, Kaseya outlines its 2010-2011 road map. Dig into the report, and you’ll find some preliminary information about the Kaseya Business Center PSA effort. Here are the early details along with some guesses about how the MSP software market may evolve.

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Maybe it’s time for me to eat some crow (again). About a week ago, readers on the MSPmentor LinkedIn group asked me if the ITIL (Information Technology Infrastructure Library) standard had gone mainstream in the managed services market. I downplayed ITIL a bit in my remarks. Fast forward a few days, and ConnectWise is describing several enhancements to its PSA (professional services automation) platform — including beta cross-platform browser support and better ITIL support. Here are the updates.

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We didn’t exactly race across the finish line this week. A range of deadlines consumed our team’s collective bandwidth. Lots of blogs didn’t get written. Here are seven managed services blog entries the MSPmentor team didn’t have a chance to write for the week ending Jan. 29, 2010.

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As we’ve mentioned in recent days, a flood of new managed services software will hit the market in December 2009 and January 2010. But I didn’t have a ManageEngine upgrade on my radar. Until now. Here’s why.

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Consider two of the biggest questions facing MSPs: First, how will managed services and SaaS (software as a service) converge with one another? Second, what role will MSPs play in that convergence? Take a look at ZOHO Corp. and you might begin to find some key trends and answers. Here’s why.

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Quick, name a company in the managed services market that successfully competes against Google Apps, Salesforce.com and Microsoft — all at the same time. Before you answer, consider this name: AdventNet — which owns Zoho (SaaS applications) and ManageEngine (managed services software). Take a closer look, and you’ll discover Zoho and ManageEngine are cross-leveraging their technologies. Here’s how.

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If you are a start-up managed service provider, I would recommend taking a look at Amazon Web Services. It is very promising and it helps you host your software on Amazon EC2 (Elastic Compute Cloud), store the data on a networked drive EBS (Elastic Block Store), and backup the data on to the S3 (Simple Storage Service) with an uptime guarantee of 99.95%. All for less than $99 per month. Here’s what that means for MSPs.

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Small, nimble software companies — some of them promoting open source, many of them leveraging closed source — continue to attack big, legacy network and systems management platforms.

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If you have been dilly-dallying with the idea of starting a managed services business, look no further, 2009 is the ideal year for you to become an MSP. For a complete guide on how to setup a managed services business, plan for resources, and run it like a pro download this guide “How to become an MSP in 2009.”

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The MSPAlliance continues to build technology vendor relationships to help managed service providers evaluate software at discounted costs or no initial cost. The latest deal involves N-able, and it arrives a few weeks after the MSPAlliance and AdventNet announced a somewhat similar relationship.

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AdventNet, which develops the ManageEngine managed services platform, has launched a new pricing program designed for MSPAlliance members. Here are some quick details.

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