N-able Technolgies, the remote monitoring and management (RMM) software provider, has partnered with Hartco Distribution in order to expand its reach further into Canada. N-able’s plan is to target what N-able VP of Sales Mike Cullen [picture] referred to as “untapped opportunities for MSPs” in the Canadian market. Here’s more on the plan, as well as how Hartco fits in.
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N-able Teams with Hartco to Engage Canadian MSPs
Posted February 10th, 2012 by Nicholas Mukhar
Mobile Devices, Smartphones and Tablets: A Writer’s Conundrum
Posted February 10th, 2012 by Nicholas Mukhar
If you haven’t noticed, mobile devices are kind of “in” these days. Android phones and tablets, iPads, every version of the iPhone, Blackberrys, Windows Phones. There’s a new version of something, or everything, every day. It’s enough information and brand name overload to make covering mobile device trends an impossible task if, say, your job is to cover mobile device trends. Hey, you try being smarter than a smartphone.
ManageEngine to Debut iOS MDM at Mobile World Congress
Posted February 9th, 2012 by Nicholas Mukhar
ManagEngine, the IT management software provider owned by Zoho Corp., hopes to make some noise at Mobile World Congress (Feb. 27-March 1, Barcelona, Spain). Indeed, ManageEngine is set to debut its mobile device management (MDM) solution for Apple iOS (iPhone, iPad) devices at the event.
Photizo Group: Europe Will Be Largest MPS Market by 2013
Posted February 8th, 2012 by Nicholas Mukhar
Just under a month after acquiring Lyra Research, the Photizo Group has released an update and roadmap research study on the European managed print services (MPS) sector. Among its most significant findings, the managed print services research and consulting firm predicts that the European MPS market will be the world’s largest MPS market, in terms of number of companies entering into MPS contracts, by 2013. Europe is already second only to the United States in overall MPS revenues.
Help Wanted: Managed Services, Marketing and SEO Experts
Posted February 7th, 2012 by Nicholas Mukhar
Things have shifted a bit this week on our MSPmentor Job Board. The usual openings for technicians and support personnel have been replaced by MSPs looking for business development, marketing, sales and SEO experts.
BMC Acquires Numara, ManageEngine Responds
Posted February 6th, 2012 by Nicholas Mukhar
BMC Software‘s recent buyout of Numara Software, a SaaS company, has potential implications for the IT management market. And some potential rivals such as ManageEngine are responding with competitive statements.
eXo 3.5 Multi-Tenancy Targets Cloud, Managed Service Providers
Posted February 6th, 2012 by Nicholas Mukhar
eXo, which develops a content management system, has released eXo 3.5. The multi-tenancy platform could allow managed services providers (MSPs) and cloud services providers (CSPs) to offer customers dedicated portals for content and collaboration, social streams and services, and mobile access. eXo Founder and President Benjamin Mestrallet (pictured) described the strategy to me last week.
EMC VFCache Boosts Oracle, SAP Application Performance
Posted February 6th, 2012 by Nicholas Mukhar
EMC Corp. kicked off February 2012 be releasing VFCache — a new Flash caching solution that EMC business customers can combine with EMC’s Flash storage systems in order to “dramatically improve application performance,” EMC claims.
PC Helps: Help Desk Extension for MSPs, Enterprise Customers
Posted February 6th, 2012 by Nicholas Mukhar
For nearly two decades, PC Helps, a desktop application support provider, has worked behind the scenes for help desk service providers and enterprise end-users. Indeed, PC Helps offers 24×7 live support and vows to answer calls in two rings or less. The company supports 160 different business applications for roughly 160 commercial enterprise businesses with at least five hundred employees.So what’s next? PC Helps CEO Brian Madocks (pictured) offered some insights.
BPO Trends Offer SMB Opportunities
Posted February 3rd, 2012 by Dan Berthiaume
SMBs do not always follow the wider trends in business process outsourcing (BPO), but some of the general trends services advisory firm Tholons predicts for the BPO market in 2012 should be of particular interest to MSPs serving an SMB client base. Forecasted developments in the areas of vertical BPO, risk management, and social applications offer potential opportunity for MSPs serving SMB clients. Interested in learning more? Read on.
SolarWinds Acquires EminentWare for Patch Management Software
Posted February 2nd, 2012 by Nicholas Mukhar
SolarWinds, the IT management software provider, has acquired EminentWare, a Windows server and workstation patch management software provider. SolarWinds VP of Network Management Sanjay Castelino offered MSPmentor some insights on where the company is heading next.
Managed Services Merger: Aldridge and Rafte Target Texas
Posted February 2nd, 2012 by Nicholas Mukhar
The Aldridge Company, a technology and cloud integrator for SMBs, has merged with Rafte & Company, a business and technology consulting firm, to offer a more comprehensive IT support offering. Financial terms were not disclosed. Here’s a little more background on both Texas-based companies, as well as what the merger means for both Aldridge and Rafte business customers.
Intronis Cloud Backup Integrates with ConnectWise, Adds iPhone, Android Apps
Posted February 1st, 2012 by Nicholas Mukhar
Intronis has released a new version of its cloud-based backup platform for managed services providers (MSPs). The Intronis upgrade, dubbed Winter Release ’12, includes integration with ConnectWise. Plus, managed services providers can now use iPhone and Android apps to manage their Intronis cloud-based backup processes, according to Intronis VP of Marketing and Customer Success Carol Ferrari.
Netology Hires New Managed Services Director
Posted January 31st, 2012 by Nicholas Mukhar
Netology Technology Services, a managed IT services provider in Stamford, Conn., has hired Gladston Grant as its new director of managed services and support. In his new role, Grant will lead Netology’s IT support department and enable the MSP’s business customers to focus solely on revenue-generating projects.
NetClarity Pursues SMB Managed Security Services Market
Posted January 31st, 2012 by Nicholas Mukhar
NetClarity, the intrusion defense and network access control (NAC) company, has its eye on the U.S. SMB managed security service provider (MSSP) market. NetClarity Chief Technology Officer (CTO) Gary Miliefsky (pictured), described the company’s strategy in an interview with MSPmentor.
Roaring Penguin Anti-Spam Software Gains Error Detection
Posted January 30th, 2012 by Nicholas Mukhar
Roaring Penguin, the anti-spam software company, has released a new version of its CanIt anti-spam solution. The upgrade includes a continued focus on the managed services provider (MSP) market.
ManageEngine Enhances Java Apps Monitoring and Management
Posted January 27th, 2012 by Nicholas Mukhar
ManageEngine has kicked off 2012 with a flurry of announcements. This time, ManageEngine has released version 10.2 of the ManageEngine Applications Manager — a software solution designed to ensure that business servers and applications have high uptime.
CA AppLogic Gains Cloud Services Momentum With MSPs
Posted January 27th, 2012 by Nicholas Mukhar
Novatrend is the latest hosting and managed services provider (MSP) to embrace CA Technologies’s AppLogic platform for cloud services. The news surfaces as roughly 100 MSPs prepare to attend CA Technologies’ MSP Symposium (Miami, Jan. 29-31). In recent months, a growing number of MSPs have embraced AppLogic. Here’s why.
Wavelink Expands Reporting for Mobile Device Management (MDM)
Posted January 27th, 2012 by Nicholas Mukhar
Wavelink continues to bolster its real-time telecom expense management (TEM) solution, called Wavelink Avalance Telicost. Indeed, Wavelink has added reporting and usage capabilities to the platform. Now IT administrators and IT service providers can use the new features to monitor, analyze and manage data, voice, SMS and roaming usage on network-connected mobile devices.
Small Businesses Crave Software Programmer Expertise
Posted January 26th, 2012 by Dan Berthiaume
The essence of all technology lies in coding, yet it has become an overlooked part of the IT management process. While crack coders were stars of the tech world in the 1980s and early 90s, by the mid-90s industry attention had shifted more toward whiz-bang end results and away from the lines of 0s and 1s that make those results happen. When coders do get attention, it is usually for the wrong reasons, such as major hacking attacks or systems failures.
Why I Sometimes Don’t Trust Gartner Magic Quadrant Research
Posted January 25th, 2012 by Joe Panettieri
Gartner has created one heck of a brand with its Gartner Magic Quadrant research. Hundreds of vendors scramble to qualify for the Magic Quadrant — which identifies top technology companies in dozens of different markets. CIOs, in turn, often use Gartner’s Magic Quadrant research to help select IT products and services. Sounds great — but some of Gartner’s Magic Quadrant Leader picks make me scratch my head. Here’s one example…
ManageEngine Links MSP Center Plus to Zoho Reports
Posted January 25th, 2012 by Nicholas Mukhar
ManageEngine, the IT management software provider and a division of Zoho Corp., has added Zoho Reports support to MSP Center Plus, a multi-tenant management environment for managed service providers. The software provider’s goal is to give MSPs a solution to create more comprehensive network environment reports and pull more detailed analytics to improve their network performance.
LogicMonitor Adds New MaaS Features for MSPs
Posted January 25th, 2012 by Nicholas Mukhar
LogicMonitor, the network, hosting and cloud monitoring software provider, has added new features to its Monitoring-as-a-Service (MaaS) solution for managed service providers. The move falls in line with what LogicMonitor CEO Kevin McGibben told me just one week ago about the company expanding its monitoring offering into Asia and further into Europe. A major part of LogicMonitor’s plan, according to McGibben, is to add more MSP customers. Here are more details on LogicMonitor’s first move as part of its regional expansion push.
