How can MSPs connect the dots between their help desks, online chat capabilities and remote support technologies? Get the answers today (Jan. 25, 2:00 p.m. ET/11:00 a.m. PT) during our next Channel Expert Hour webcast, hosted by MSPmentor. Our guest speakers will include…
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Today’s Webcast: Help Desks, Online Chat and Remote Support
Posted January 25th, 2012 by Joe Panettieri
Webcast: MSP Help Desks, Remote Support and Online Chat
Posted January 18th, 2012 by Joe Panettieri
How can MSPs like you create a world-class help desk that both keeps your team close to your customers, while enabling your customers to better manage employee and customer support costs in the face of increasing expectations? Get the answers during our next Channel Expert Hour webcast (Jan. 25, 2:00 p.m. ET/11:00 a.m. PT). You’ll gain facts, tips and insights from an MSP who’s built an effective help desk that leverages optimized remote support systems and methodologies for desktop, remote and mobile customers. Also, learn how the concept of “unified customer care” is evolving, including insights from LogMeIn (the webcast’s sponsor). Register now.
Join Us Today: Webcast – MSPmentor 100 Pros Share Next Moves
Posted October 19th, 2011 by Joe Panettieri
Our next webcast is today (Wed., Oct. 19 at 2:00 p.m. eastern). Join us as two MSPmentor 100 companies — Kevin Crowe from Long View Systems and Tim Hebert from Atrion — describe how they maxed out their recurring revenues in 2011, and where their respective cloud and MSP strategies are heading in 2012. Crowe and Hebert will reflect on 2011 outcomes and preview 2012 game plans during our webcast. Instead of writing your 2012 business plan from scratch, borrow some great ideas from two top MSPmentor 100 companies and Nimsoft, the event’s sponsor. Bonus: Nimsoft CEO Chris O’Malley will join in to answer your questions live.
Join Us Today: Five Steps to Building Winning Sales Proposals
Posted August 24th, 2011 by Joe Panettieri
Our next MSPmentor Live webcast is today (Wednesday, Aug. 24, 2:00 p.m. eastern). The topic: Propose and Close: 5 Steps to Building Winning Sales Proposals. It’s a simple fact: VARs and MSPs can’t win customers without a competitive proposal. Yet creating an effective proposal remains a roadblock for many IT service providers in their quest to gain new customers. In this webcast, we look at five tips in creating a sales proposal that resonates with prospects and helps MSPs build their business. Two leading IT solutions providers and Quosal (the event’s sponsor) will be on hand to answer your questions. MSPmentor Editorial Director Joe Panettieri will moderate. Please register now; we look forward to your live questions at 2:00 p.m. eastern.
Join Us: Sales Strategies for Secure Cloud Storage
Posted August 4th, 2011 by Joe Panettieri
Our next two webcasts are approaching fast. First Up: On Wednesday, August 10 at 2:00 p.m. eastern we’ll explore Selling Secure Cloud Data Protection and Recovery to SMB Customers. The event will include insights from two top channel partners and i365. Next: On Wednesday, August 24 at 2:00 p.m. eastern, we’ll explore Five Steps to Building Winning Sales Proposals for VARs and MSPs — including insights from Quosal. Registration is open for both webcasts. And we’ll take your questions throughout both live events. (Note: the webcasts are sponsored by i365 and Quosal, respectively.)
Join Us Today: How to Build Your Service Desk
Posted July 20th, 2011 by Joe Panettieri
How can you optimize your service desk to (A) improve customer satisfaction and (B) scale your managed services business? Join our next MSPmentor Live webcast today (Wednesday, July 20, 2:00 p.m. eastern) and ask our experts your top questions. Our guest speakers will describe how to build, automate and scale your service desk to improve operational efficiency, customer support and customer loyalty.
How to Build a Service Desk: Five Tips for MSPs
Posted July 15th, 2011 by Joe Panettieri
MSPmentor hears lots of debate about MSP service desks — should you build your own or outsource the function? Before you answer that question, please join us for the next MSPmentor Live Webcast, scheduled for Wednesday, July 20 at 2:00 p.m. eastern. The topic: Building Your Service Desk to Build Business: 5 Tips for Success. Two leading MSPs — Dustin Tornow from MSN Communications and Thiru Sadogopan from Apps Associates — will share their tips and answer your questions. Plus, Sandeep Soman from Nimsoft (the event’s sponsor) will be on hand to offer additional insights. Register here to join us and pose your questions during the webcast.
Service Desks: Self-Service Is Win-Win for MSPs, Customers
Posted July 7th, 2011 by Nimsoft Guest Blog
When it comes to profitably scaling a service provider business, there are two key requirements: First, delivering effective customer service that leads to more and more happy customers. Second, establishing the operational processes that enable this level of service, while boosting the efficiency and productivity of staff.
Webcast: How to Build and Optimize Your Service Desk
Posted June 29th, 2011 by Joe Panettieri
Our next MSPmentor Live webcast is Wednesday, July 20 at 2:00 p.m. eastern. The topic: Building Your Service Desk to Build Business. During the webcast we’ll cover five tips for success, delivered by two MSPs and an expert from Nimsoft (the webcast’s sponsor). We’ll take your questions throughout the webcast, which will help MSPs to understand how service desks can lift customer satisfaction and actually increase customer spending. Please register now before you unplug for the extended July 4 holiday here in the U.S. Our team looks forward to your questions and comments during the live July 20 webcast.
Join Us Today: Vertical Market Managed Services Strategies
Posted June 22nd, 2011 by Joe Panettieri
Our next MSPmentor Live webcast is today (Wednesday, June 22, 2:00 p.m. eastern). We’ll discuss Vertical Market Managed Services Strategies. And don’t forget about next month’s webcast: Building Your Service Desk to Build Business (Wed., July 20, 2:00 p.m. eastern). Use this single link to get more information about either webcast. The MSPmentor team and our guest speakers look forward to answering your questions during both online events.
Join Us Wednesday: Vertical Market Managed Services Strategies
Posted June 21st, 2011 by Joe Panettieri
Our next MSPmentor Live webcast is this Wednesday (June 22, 2:00 p.m. eastern). We’ll discuss Vertical Market Managed Services Strategies. And don’t forget about next month’s webcast: Building Your Service Desk to Build Business (Wed., July 20, 2:00 p.m. eastern). Use this single link to get more information about either webcast. We look forward to answering your questions during both online events.
Join Us: Vertical Market Managed Services Strategies
Posted June 17th, 2011 by Joe Panettieri
Our next two MSPmentor Live webcasts are approaching fast. First up, we’ll discuss Vertical Market Managed Services Strategies (this coming Wed., June 22, 2:00 p.m. eastern). Then, we’ll show you how to Building Your Service Desk to Build Business (Wed., July 20, 2:00 p.m. eastern). Use this single link to get more information about either webcast. We look forward to answering your questions during both online events.
Webcast: Join Us Today
Posted June 8th, 2011 by Joe Panettieri
Our next Webcast is today (Wednesday, June 8th) at 2:00 p.m. eastern. The topic is Managed Video and Collaboration Services: 3 Steps to Profits. During the webcast InFocus will unveil a 55-inch touch screen; think of it as a massive iPad for your customers’ conference room walls. Join us to learn how to generate recurring revenues from this managed video and collaboration service. Two top MSPs and InFocus will describe how the new solution was designed with MSPs in mind. We will answer your questions throughout the webcast. I hope you’ll register now to join us.
Webcast: Join Us Wednesday
Posted June 7th, 2011 by Joe Panettieri
Our next Webcast is tomorrow (Wednesday, June 8th) at 2:00 p.m. eastern. The topic is Managed Video and Collaboration Services: 3 Steps to Profits. During the webcast InFocus will unveil a 55-inch touch screen; think of it as a massive iPad for your customers’ conference room walls. Join us to learn how to generate recurring revenues from this managed video and collaboration service. Two top MSPs and InFocus will describe how the new solution was designed with MSPs in mind. We will answer your questions throughout the webcast. I hope you’ll register now to join us.
Webcast: Join Us This Wednesday for A New MSP Opportunity
Posted June 6th, 2011 by Joe Panettieri
Our next Webcast, scheduled for this Wednesday, June 8, connects the dots between SMB video conferencing, collaboration software and recurring revenues for VARs and MSPs. Imagine a simple big screen solution — similar to a massive iPad — for your SMB customers that delivers recurring revenues every month. InFocus and two MSPs will describe three steps to help you get started in this market. Register now and pose your questions to our experts on Wednesday, June 8 at 2:00 p.m. eastern. Separately: Join us June 22 for Vertical Market MSP Strategies.
Webcast: Recurring Revenue From SMB Video Conferencing
Posted June 1st, 2011 by Joe Panettieri
Our next Webcast, scheduled for this coming Wednesday, June 8, connects the dots between SMB video conferencing, collaboration software and recurring revenues for VARs and MSPs. Imagine a simple big screen solution — similar to a massive iPad — for your SMB customers that delivers recurring revenues every month. InFocus and two MSPs will describe three steps to help you get started in this market. Register now and pose your questions to our experts on Wednesday, June 8 at 2:00 p.m. eastern. Plus: Join us June 22 for Vertical Market MSP Strategies.
Imagine A Big Screen iPad for Managed Services Providers
Posted May 27th, 2011 by Joe Panettieri
Picture this: An iPad or tablet computer stretched into a massive, 55-inch touch-screen. Now, imagine the interactive touch screen in an SMB conference room, running collaboration and video conferencing applications — generating recurring revenues for VARs and MSPs. For specific details join our June 8 webcast: Managed Video and Collaboration Services: 3 Steps to Profits. InFocus will unveil a new solution during the webcast and we’ll answer your questions throughout the discussion. Bonus: Use the same link to register for our June 22 webcast: Vertical Market Strategies for MSPs.
Reminder: Join Us Today for MSPmentor Live
Posted May 18th, 2011 by Joe Panettieri
Our next MSPmentor Live Webcast is TODAY (Wednesday, May 18) at 2:00 p.m. eastern. Guest speakers Matt Nachtrab (CEO, LabTech Software) and Kevin Gibson (CTO, Atlanta Technology Force), will describe five ways you can lift your recurring revenues using RMM (remote monitoring and management) software. The tips will also apply to break-fix resellers who are looking for some ways to start generating recurring revenues. Nachtrab and Gibson have real-world examples to help explain their tips. And they’ve agreed to answer your questions throughout the webcast. Register now to join us today. The webcast is sponsored by LabTech. Bonus: Also, don’t miss our June 8 webcast, titled Managed Video and Collaboration Services: 3 Steps to Profits. Thanks in advance for joining us.
Join Us Wednesday: 5 Ways to Lift Recurring Revenues
Posted May 16th, 2011 by Joe Panettieri
Our next MSPmentor Live Webcast is this Wed., May 18 at 2:00 p.m. eastern. Guest speakers Matt Nachtrab (CEO, LabTech Software) and Kevin Gibson (CTO, Atlanta Technology Force), will describe five ways you can lift your recurring revenues using RMM (remote monitoring and management) software. The tips will also apply to break-fix resellers who are looking for some ways to start generating recurring revenues. I had a lengthy talk with Nachtrab and Gibson last week. They’ve got real-world examples to help explain their tips. And they’ve agreed to answer attendee questions throughout the webcast. Register now to join us this Wednesday. The webcast is sponsored by LabTech. Bonus: Also, don’t miss our June 8 webcast, titled Managed Video and Collaboration Services: 3 Steps to Profits. Thanks in advance for joining us.
Join Us Today: MSPmentor Webcast
Posted April 13th, 2011 by Joe Panettieri
Our next MSPmentor Live webcast is today (Wednesday, April 13) at 2:00 p.m. ET. The topic: Maximizing Partnerships to Build a Better Business. We’ll explore how MSPs are working with one another, peer groups and associations to speed business decisions and win new customer engagements. We’ll answer attendee questions throughout the webcast. Here’s a look at our guest speakers and some more background on the event…
Webcast: Can MSPs Really (Truly) Partner With One Another?
Posted April 5th, 2011 by Joe Panettieri
Our next MSPmentor Live webcast is Wednesday, April 13. The topic: Maximizing Partnerships to Build a Better Business. We’ll explore how MSPs are working with one another, peer groups and associations to unlock new revenue opportunities. We’ll answer attendee questions throughout the webcast. Here’s a look at our guest speakers and some more background on the event…
2PM Eastern Today: Managed Services Webcast
Posted March 30th, 2011 by Joe Panettieri
Here’s a final reminder: Today’s MSPmentor Live webcast starts at 2:00 p.m. eastern. Two MSPs — each with more than 10 years of recurring revenue experience — and Intel will join us. Register now and pose your questions. Here are the details…
Reminder: MSPmentor 100 Webcast This Wednesday, February 16
Posted February 15th, 2011 by Joe Panettieri
We’re set to unveil the fourth-annual MSPmentor 100 list and research report during a webcast this Wednesday, February 16, at 2:00 p.m. eastern. During the webcast we’ll also explore the Top 20 European MSPs, Top 20 Australian MSPs and Top 10 African MSPs. Also, two surprise guests from MSPmentor 100 companies will describe their smartest business moves of 2010 and key initiatives for 2011. Jeannine Edwards, director of community for ConnectWise, will be on hand to share perspectives from ConnectWise User Groups worldwide. (Note: ConnectWise is the webcast’s sponsor but the MSPmentor 100 research is not sponsored.) I look forward to your questions throughout the MSPmentor 100 webcast this Wednesday, February 16.
