N-able Technolgies, the remote monitoring and management (RMM) software provider, has partnered with Hartco Distribution in order to expand its reach further into Canada. N-able’s plan is to target what N-able VP of Sales Mike Cullen [picture] referred to as “untapped opportunities for MSPs” in the Canadian market. Here’s more on the plan, as well as how Hartco fits in.
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N-able Teams with Hartco to Engage Canadian MSPs
Posted February 10th, 2012 by Nicholas Mukhar
Level Platforms Managed Workplace 2012: RMM Meets MDM
Posted February 10th, 2012 by Nicholas Mukhar
Competition among remote monitoring and management (RMM) software providers is beginning to heat up in 2012. And as is usually the case, intense competition is leading to rapid software solution innovation. The latest example? The RMM provider Level Platforms has introduced its signature Managed Workplace 2012 edition with one of the hottest new business management software features on the market today — mobile device management (MDM) software.
ManageEngine to Debut iOS MDM at Mobile World Congress
Posted February 9th, 2012 by Nicholas Mukhar
ManagEngine, the IT management software provider owned by Zoho Corp., hopes to make some noise at Mobile World Congress (Feb. 27-March 1, Barcelona, Spain). Indeed, ManageEngine is set to debut its mobile device management (MDM) solution for Apple iOS (iPhone, iPad) devices at the event.
Zendesk Debuts 4th European Partner Program for Customer Referrals
Posted February 8th, 2012 by Nicholas Mukhar
Zendesk has launched a European partner program to help help accelerate demand for the company’s customer service and help desk solutions.
Help Wanted: Managed Services, Marketing and SEO Experts
Posted February 7th, 2012 by Nicholas Mukhar
Things have shifted a bit this week on our MSPmentor Job Board. The usual openings for technicians and support personnel have been replaced by MSPs looking for business development, marketing, sales and SEO experts.
EMC VFCache Boosts Oracle, SAP Application Performance
Posted February 6th, 2012 by Nicholas Mukhar
EMC Corp. kicked off February 2012 be releasing VFCache — a new Flash caching solution that EMC business customers can combine with EMC’s Flash storage systems in order to “dramatically improve application performance,” EMC claims.
PC Helps: Help Desk Extension for MSPs, Enterprise Customers
Posted February 6th, 2012 by Nicholas Mukhar
For nearly two decades, PC Helps, a desktop application support provider, has worked behind the scenes for help desk service providers and enterprise end-users. Indeed, PC Helps offers 24×7 live support and vows to answer calls in two rings or less. The company supports 160 different business applications for roughly 160 commercial enterprise businesses with at least five hundred employees.So what’s next? PC Helps CEO Brian Madocks (pictured) offered some insights.
SolarWinds Acquires EminentWare for Patch Management Software
Posted February 2nd, 2012 by Nicholas Mukhar
SolarWinds, the IT management software provider, has acquired EminentWare, a Windows server and workstation patch management software provider. SolarWinds VP of Network Management Sanjay Castelino offered MSPmentor some insights on where the company is heading next.
Managed Services Merger: Aldridge and Rafte Target Texas
Posted February 2nd, 2012 by Nicholas Mukhar
The Aldridge Company, a technology and cloud integrator for SMBs, has merged with Rafte & Company, a business and technology consulting firm, to offer a more comprehensive IT support offering. Financial terms were not disclosed. Here’s a little more background on both Texas-based companies, as well as what the merger means for both Aldridge and Rafte business customers.
Intronis Cloud Backup Integrates with ConnectWise, Adds iPhone, Android Apps
Posted February 1st, 2012 by Nicholas Mukhar
Intronis has released a new version of its cloud-based backup platform for managed services providers (MSPs). The Intronis upgrade, dubbed Winter Release ’12, includes integration with ConnectWise. Plus, managed services providers can now use iPhone and Android apps to manage their Intronis cloud-based backup processes, according to Intronis VP of Marketing and Customer Success Carol Ferrari.
Help Wanted: Technology Providers Seek Cloud, Managed Services Pros
Posted January 31st, 2012 by Nicholas Mukhar
The MSPmentor Job Board features job opening for sales and support staff, as well as newer opportunities for software engineers. So if you slacked off a bit on the job hunt at the beginning of the year, no worries. Managed service providers and cloud service providers have posted new opportunities on our board.
Roaring Penguin Anti-Spam Software Gains Error Detection
Posted January 30th, 2012 by Nicholas Mukhar
Roaring Penguin, the anti-spam software company, has released a new version of its CanIt anti-spam solution. The upgrade includes a continued focus on the managed services provider (MSP) market.
ManageEngine Enhances Java Apps Monitoring and Management
Posted January 27th, 2012 by Nicholas Mukhar
ManageEngine has kicked off 2012 with a flurry of announcements. This time, ManageEngine has released version 10.2 of the ManageEngine Applications Manager — a software solution designed to ensure that business servers and applications have high uptime.
CA AppLogic Gains Cloud Services Momentum With MSPs
Posted January 27th, 2012 by Nicholas Mukhar
Novatrend is the latest hosting and managed services provider (MSP) to embrace CA Technologies’s AppLogic platform for cloud services. The news surfaces as roughly 100 MSPs prepare to attend CA Technologies’ MSP Symposium (Miami, Jan. 29-31). In recent months, a growing number of MSPs have embraced AppLogic. Here’s why.
NetIQ Releases Cloud Manager 2.0 for Managed Service Providers
Posted January 26th, 2012 by Nicholas Mukhar
Attachmate’s NetIQ division, which develops management software, has released NetIQ Cloud Manager 2.o. NetIQ hopes MSPs will embrace the software to managed Infrastructure-as-a-Service (IaaS) more efficiently.
Caringo Debuts CAStor 5.5 Object Storage Software Solution
Posted January 26th, 2012 by Nicholas Mukhar
Caringo, the object storage software company, has released CAStor 5.5 — the newest version of its storage platform that can now support up to four terabytes of files.
NetEnrich: A Closer Look at Closet to Cloud Strategy
Posted January 26th, 2012 by Charlene OHanlon
You may or may not have heard of NetEnrich’s “closet to cloud” approach to IT operations. But it’s a simple concept: NetEnrich has a solution for MSPs to effectively monitor their customers’ IT infrastructure no matter where it’s located — on premise or in the cloud. And NetEnrich CEO Raju Chekuri believes such flexibility is critical as MSPs increasingly deal with closet infrastructure, cloud infrastructure or a combination thereof.
ManageEngine Links MSP Center Plus to Zoho Reports
Posted January 25th, 2012 by Nicholas Mukhar
ManageEngine, the IT management software provider and a division of Zoho Corp., has added Zoho Reports support to MSP Center Plus, a multi-tenant management environment for managed service providers. The software provider’s goal is to give MSPs a solution to create more comprehensive network environment reports and pull more detailed analytics to improve their network performance.
LogicMonitor Adds New MaaS Features for MSPs
Posted January 25th, 2012 by Nicholas Mukhar
LogicMonitor, the network, hosting and cloud monitoring software provider, has added new features to its Monitoring-as-a-Service (MaaS) solution for managed service providers. The move falls in line with what LogicMonitor CEO Kevin McGibben told me just one week ago about the company expanding its monitoring offering into Asia and further into Europe. A major part of LogicMonitor’s plan, according to McGibben, is to add more MSP customers. Here are more details on LogicMonitor’s first move as part of its regional expansion push.
DataCore Taps Hitachi to Monitor SANsymphony-V Environments
Posted January 25th, 2012 by Nicholas Mukhar
DataCore Software, a data storage virtualization software provider, has integrated Hitachi Data Systems’ IT Operations Analyzer to provide detailed monitoring of DataCore’s SANsymphony-V environments. Here’s how it works.
Expanded SysAid Executive Team Pushes IT Service Management
Posted January 24th, 2012 by Nicholas Mukhar
SysAid Technologies, which develops IT service management (ITSM) and customer service support software, has added two new executives as part of its plan to expand its international presence.
The ‘Big Boys’ Are Discovering the SMB Managed Services Market
Posted January 23rd, 2012 by Dan Berthiaume
It was only matter of time before some of the “big boys” who traditionally serve Tier I clients started discovering the opportunity SMBs represent. Communications services provider Comcast, which has an established $2 billion managed services business for companies with 20 or fewer employees, is now focusing attention on slightly larger SMBs with 250 t0 500 employees.
Cepra Chooses Nimsoft RMM, Service Desk for Managed Services
Posted January 20th, 2012 by Nicholas Mukhar
Cepra, a managed service provider for desktop, network and datacenter infrastructure, has chosen Nimsoft’s remote monitoring & management (RMM) and service desk solutions to support its Mexican customer base. The news is interesting because it involves two Nimsoft product lines coming together as a single support dashboard for Cepra.
