MSPmentor Interviews Kaseya CEO Gerald Blackie

I spent some time at Kaseya’s User Conference in Las Vegas. Here is a poolside video interview featuring Kaseya CEO Gerald Blackie.

During our conversation, Blackie describes:

  • How Kaseya and managed services have evolved from 2007 to 2008
  • International trends in managed services
  • Key trends Kaseya customers should monitor at the user conference.

Take a look:

Do MSPs Need Service Level Agreements?

During a panel discussion at the Kaseya User Conference, an interesting debate popped up: Do managed service providers really need to offer service level agreements (SLAs)? And if so, how should they be written? I heard a range of opinions, but here are the three I heard most often.

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Managed Services: Two Views On the Economy

I attended two different conferences this week, one located in San Francisco and the other hosted in Las Vegas. While one conference was filled with upbeat attendees, the other event was clouded by economic uncertainty.

It was quite literally a tale of two cities — and two industries. While San Francisco and the broad IT industry worries quite a bit about the economy, attendees at the Kaseya User Conference in Las Vegas were generally upbeat about their business prospects.

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Kaseya User Conference: 30 Highlights (10 to 1)

Here’s the final portion of our Top 30 Highlights from the Kaseya User Conference in Las Vegas.

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Hardware as a Service: Dead On Arrival?

During the Kaseya User Conference here in Las Vegas, several managed service providers mentioned that they have absolutely no plans to embrace hardware as a service (HaaS). But does that mean HaaS is dead? No exactly. Let me explain.

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ConnectWise Promotes Partner Collaboration at Kaseya User Conference

At the Kaseya User Conference in Las Vegas, ConnectWise CEO Arnie Bellini warned attendees not to trust Dell in the managed services market, and invited MSPs to partner online and outsource to each other, using ConnectWise’s network.

The Dell references aside, Bellini and rival platform providers (Autotask and Kaseya, for instance) each are working overtime to ensure their platforms can promote partner collaboration. Read More >

Kaseya User Conference: 30 Highlights (20 to 11)

Here’s part two of our top 30 highlights from the Kaseya User Conference in Las Vegas. This portion focuses on Kaseya CEO Gerald Blackie’s keynote, for the most part. Read More >

Kaseya CEO Gerald Blackie: We Won’t Go Public

Kaseya CEO Gerald BlackieKaseya CEO Gerald Blackie says the company has no debt, no venture capital and absolutely no plans to pursue an initial public offering (IPO). Why stay private in the rapidly expanding managed services market? Blackie provided some thoughts June 1 during a poolside chat with me at the Kaseya User Conference.

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