Just when you were set to lock down your travel schedule for 2010, Tigerpaw Software — the PSA (professional services automation) specialist — plans to host an inaugural partner conference Oct. 6-8 in Dallas, Texas. More details are expected to be announced April 1. Here are some observations for managed services providers (MSPs) in the meantime.
Tigerpaw Software Launches Partner Conference
Kaseya Connect 2009 User Conference: Sold Out
Despite the recession, managed services conferences hosted by vendors seem to be maintaining their momentum. The latest case in point: The upcoming Kaseya Connect user conference — which typically attracts more than 250 MSPs and corporate IT managers — is sold out for 2009, according to Kevin McGuirk, executive VP of corporate marketing for Kaseya.
Autotask: Go Big, Go Global, And Tweet All the Way
I’ll be at the Autotask Community Live conference starting March 29, but news slated for the event is starting to leak out on Autotask’s Twitter feed. Here are three Autotask tweets that caught my ears (actually, my eyes).
Top Eight Managed Services Summits for 2009

Yes, travel budgets are under extreme pressure for 2009. But if you plan carefully and book early, you can stretch your dollar and attend some worthwhile managed services summits.
MSPmentor Interviews Kaseya CEO Gerald Blackie
I spent some time at Kaseya’s User Conference in Las Vegas. Here is a poolside video interview featuring Kaseya CEO Gerald Blackie.
Do MSPs Need Service Level Agreements?
During a panel discussion at the Kaseya User Conference, an interesting debate popped up: Do managed service providers really need to offer service level agreements (SLAs)? And if so, how should they be written? I heard a range of opinions, but here are the three I heard most often.
Managed Services: Two Views On the Economy
I attended two different conferences this week, one located in San Francisco and the other hosted in Las Vegas. While one conference was filled with upbeat attendees, the other event was clouded by economic uncertainty.
Kaseya User Conference: 30 Highlights (10 to 1)
Here’s the final portion of our Top 30 Highlights from the Kaseya User Conference in Las Vegas.
Hardware as a Service: Dead On Arrival?
During the Kaseya User Conference here in Las Vegas, several managed service providers mentioned that they have absolutely no plans to embrace hardware as a service (HaaS). But does that mean HaaS is dead? No exactly. Let me explain.
ConnectWise Promotes Partner Collaboration at Kaseya User Conference
At the Kaseya User Conference in Las Vegas, ConnectWise CEO Arnie Bellini warned attendees not to trust Dell in the managed services market, and invited MSPs to partner online and outsource to each other, using ConnectWise’s network.
Kaseya User Conference: 30 Highlights (20 to 11)
Here’s part two of our top 30 highlights from the Kaseya User Conference in Las Vegas. This portion focuses on Kaseya CEO Gerald Blackie’s keynote, for the most part.
Kaseya CEO Gerald Blackie: We Won’t Go Public
Kaseya CEO Gerald Blackie says the company has no debt, no venture capital and absolutely no plans to pursue an initial public offering (IPO). Why stay private in the rapidly expanding managed services market? Blackie provided some thoughts June 1 during a poolside chat with me at the Kaseya User Conference.
Kaseya User Conference: 30 Highlights (30 to 21)
A range of managed services trends are surfacing here at the Kaseya User Conference in Las Vegas. We’ll be counting down the top 30 trends and takeaways over the next two days. Here are items 30 to 21 on our list:
Kaseya User Conference: Top 30 Highlights
The Kaseya User Conference kicks off in Las Vegas later today (Sunday, June 1). MSPmentor is on the scene. I’m moderating an informal, poolside Q&A with Kaseya CEO Gerald Blackie this evening, and we’ll be providing ongoing coverage of the event through its conclusion on Tuesday, June 3. Check in to read our ongoing coverage as well as a recap of the Top 30 Highlights from the event. Update: Here are the Top 30 Highlights.
Guest Column: MSP University’s Erick Simpson
I expect to meet MSP University co-founder and CIO Erick Simpson this evening at the Kaseya User Conference’s opening reception here in Las Vegas. Erick has written best-selling books on the managed services industry, and he also assists us from time to time with our Ask a Mentor program, wherein we answer dozens of reader questions per week.
Meet MSPmentor’s Editor at Three Events…
MSPmentor Editorial Director Joe Panettieri is scheduled to participate at several upcoming executive conferences, and he will also host two Webcasts this June. If you’d like to meet Joe and engage in some lively discussions about the managed services industry, you can find him at the following events:
- June 1-3, Las Vegas, Kaseya User Conference (more info)
- June 12, MSPmentor Live: CEO Exchange Webcast, featuring CEOs representing MSPmentor 100 companies (more info)
- June 25, MSPmentor Live: CEO Exchange Webcast, featuring Autotask CEO Bob Godgart and top MSP CEOs (more info)
To contact Joe directly about meeting him in Las Vegas at the Kaseya User Conference or at future events, email him: joe [at] ninelivesmediainc.com.
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