MSPmentor

When we launched MSPmentor (in beta form) in 2007, some managed service providers were talking about ITIL (Information Technology Infrastructure Library), a collection of best practices for IT activities and processes. Now as we all march toward 2009, the ITIL buzz is growing across the managed services market. Here’s why. Read More >

Here’s the final portion of our Top 30 Highlights from the Kaseya User Conference in Las Vegas.

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Finally, the phone call happened. For several weeks, I’ve been playing phone tag with Digital Fuel President and CEO Yisrael Dancziger. We finally connected a few days ago, and Dancziger took the time to walk me through Digital Fuel’s business strategy and latest platform release.

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I hope you don’t mind if I brag for a few paragraphs. Back in September, I predicted Cisco would soon unveil a managed services strategy that included new pricing models for partners. The official announcement came today, in the form of the new Cisco Managed Services Channel Program. Read More >

Over the past few days, visitors to this site have been searching the term “ITIL” quite frequently. So I figured it was time to share some basic info about Information Technology Infrastructure Library (ITIL), and its importance to the managed services movement. Read More >

As a general rule, our team holds a lot of business meetings at Starbucks. But today the business chatter started in Kinkos — when I bumped into Todd McKendrick, VP of sales at Do IT Smarter. McKendrick shared several pieces of news about the company, which is working closely with Xerox, MXLogic, SonicWall, Silverback and other MSP platform providers. Read More >