Why I Sometimes Don’t Trust Gartner Magic Quadrant Research

Gartner has created one heck of a brand with its Gartner Magic Quadrant research. Hundreds of vendors scramble to qualify for the Magic Quadrant — which identifies top technology companies in dozens of different markets. CIOs, in turn, often use Gartner’s Magic Quadrant research to help select IT products and services. Sounds great — but some of Gartner’s Magic Quadrant Leader picks make me scratch my head. Here’s one example…

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Consultant Visa Restrictions May Benefit MSPs

While there are a variety of opinions on why it is happening, there is no denying the US government is making it harder for skilled IT professionals from overseas to obtain temporary work visas. As reported by the Wall Street Journal, Indian consulting services such as Tata and Infosys, which is under federal investigation for alleged visa abuse, are being hit especially hard. A senior executive from Tata was quoted in the Wall Street Journal as saying so far the increased scrutiny of temporary visas for its consultants to work onsite for US clients has not affected his company’s profitability, but also that increased planning would be needed moving forward.

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Chile-IT Promotes Chilean-U.S. Tech Partnerships With MSPs

The term “outsourcing” sometimes carries a negative connotation in the United States. Some critics equate outsourcing with the loss of American jobs — something the slowly rebounding American economy cannot afford. But Chile-IT, a consortium of Chilean technology companies, is set on redefining “outsourcing” as a way to combine international technology with American managed service providers (MSPs) and actually create more U.S. jobs in the process.

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Marketing 101: Brag About MSP Milestones

marketing_101Here’s a smart move involving Architel, a managed services provider in the Dallas-Fort Worth area. Architel says more than 10,000 users now depend on the company’s outsourced IT support services. Question: When was the last time you took a moment to brag (responsibly) about customer trust and company growth?

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SaaS Won’t Kill On-Premise Software – Take Two

When it comes to choosing SaaS (software as a service) or an on-premise solution, one size does not fit all. Indeed, enterprises and small businesses have different IT needs and considerations. As a managed service provider, here are some key issues you need to keep in mind as you formulate your own SaaS, cloud and on-premise solutions.

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Can MSPs Grow As Small Businesses Shrink?

managed services and layoffsMost pundits remain upbeat about managed services. But here’s a riddle that you’ll need to solve in the months ahead: How can managed service providers continue to grow when their small business customers are shedding jobs (and therefore, devices to be managed) at a rapid pace? Fact: US small businesses eliminated 600,000 jobs in December, according to Inc. magazine. That reality could force some MSPs to change direction.

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