As managed services providers (MSPs) consider outsourced help desk options, here’s a new spin on the conversation: There’s a new 24 x 7 help desk for service providers that focuses on Asterisk — the increasingly popular IP PBX platform. Here’s the background for MSPs that are pushing into VoIP and unified communications, but may need some extra support.
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24×7 Global Asterisk Help Desk: Will MSPs Call for VoIP Help?
Posted February 3rd, 2011 by Joe Panettieri
Podcast: Fonality’s CEO on Asterisk, IP PBXes And Cloud Services
Posted January 29th, 2009 by Joe Panettieri
I interviewed Fonality CEO Chris Lyman for a podcast originally posted on TheVARguy.com. Our discussion offers managed service providers a high-level overview of Fonality’s IP PBX strategy. We touch on such topics as Asterisk, open source, and hybrid-hosted services that combine on-premise solutions with cloud services.
Managed VoIP Services Shifting to Open Source
Posted June 24th, 2008 by Joe Panettieri
If you’re a managed service provider mulling your VoIP options, keep this in mind: A growing number of customers — especially in Europe — are embracing IP phone systems that leverage open source and Asterisk. In fact, the European market for open source VoIP is growing 70 percent annually, according to one market researcher. Here’s the scoop.
Fonality: Open Source VoIP Meets Managed Services
Posted April 15th, 2008 by Joe Panettieri
Chris Lyman is setting in the middle of a perfect storm. As CEO of Fonality, Lyman is building an IP-PBX company that leverages Asterisk (an open source platform) and embraces managed service providers. In other words, Fonality has converged three hot markets (unified communications, open source and managed services) into a single solution.
