Backed by continued Intel vPro marketing, a growing number of managed services providers (MSPs) are standardizing their customer environments on vPro technology. And MSP software vendors are responding accordingly. The two latest examples involve Kaseya and Bomgar, respectively, introducing new Intel vPro integrations. Here are the details.
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Intel vPro: Critical Mass with Managed Services Providers?
Posted January 10th, 2012 by Nicholas Mukhar
WANdisco Updates ALM Platform for Apache Subversion
Posted December 19th, 2011 by Nicholas Mukhar
WANdisco, the application lifecycle management (ALM) service provider, has updated its uberSVN open ALM platform for Apache Subversion and has developed a codename for the platform: “Blake,” after the Blake Hotel and Pub in Walkley, Sheffield where its European headquarters is located. uberSVN 11.12 still comes fully integrated with the uberAPPS application store but now includes social coding features for the very first time.
MSPmentor Webcast This Wednesday: Customer Retention Tips
Posted September 20th, 2011 by wpmaster
Our next webcast is this Wednesday (Sept. 21 at 2:00 p.m. eastern). We’ll reveal how you can deliver new customer value with the managed IT services tools you already have. Our expert guest speakers include two savvy MSPs (Rick Vines, president, Axcell Technologies; Michael Nelson, president, TLC Tech) and the always engaging Eric Townsend, SMB market development manager at Intel. During this Channel Expert Hour webcast we’ll cover best practices for customer satisfaction and retention. MSPmentor Editorial Director Joe Panettieri will be on hand to moderate the discussion and to ensure our experts answer your questions. Please join us.
Acronyms for Fun and Profit; WAYWF
Posted August 5th, 2011 by Eric Townsend
There are a lot of acronyms in our world: MSP, SMB, SOHO, VM, RAM, ROM, LMNOP. (Heh, I’m just making sure you’re paying attention on that last one.) The whole acronym world salad gets a little crazy sometimes. At Intel, too, someone is always tossing out some new acronym that is supposed to be better and faster than just speaking in plain sentences.
How to Improve MSP Efficiency and Customer Satisfaction
Posted July 5th, 2011 by Eric Townsend
I’m not afraid to admit it – especially here – I love Star Trek. It goes along with loving technology, don’t you think? One of my favorite scenes happens in the 1986 movie “Star Trek IV: The Voyage Home” when Scotty, the engineer, picks up a mouse and speaks into it. “Computer,” he says in his thick Scottish brogue. “Computer?”
CharTec Opens The Doors On MSP Training Facility
Posted June 16th, 2011 by Matthew Weinberger
I just got back to my hotel room from hardware-as-a-service specialist CharTec’s party in honor of the opening of their new MSP training facility in Bakersfield, Calif. It’s a 10,000-square-foot extension, bringing the total blueprint to 20,000 square feet. The company knows how to throw a party — there were fire dancers, juggling bartenders, and big-screen TVs airing last night’s big Bruins vs. Canucks Stanley Cup final. But I’m more interested to get a few questions answered over the next two days here at CharTec Academy.
Managed Services Chatter Emerges at Lenovo Partner Summit
Posted May 16th, 2011 by Joe Panettieri
Roughly 500 channel partners are attending Lenovo Accelerate: Channel Partner Forum here in Las Vegas. Most of the dialog involves Lenovo’s channel partner program. But there are plenty of managed services discussions here, too. In particular keep a close eye on Absolute Software and Computrace, Intel, LANDesk and Lenovo’s own ThinkVantage software. Here’s why.
Intel’s Secret MSP: Time to Speed Dial Geoff Bradshaw?
Posted September 13th, 2010 by The VAR Guy
The VAR Guy rarely ventures away from his own web site. But when Intel decided to launch a viral video involving the MSP legend of Geoff Bradshaw, The VAR Guy was intrigued and tuned in. Here’s why…
Managed Services Webcast: Join Us This Wednesday, Sept. 8
Posted September 7th, 2010 by Joe Panettieri
Our next MSPmentor Live webcast is this Wednesday (September 8th) at 2:00 p.m. eastern. We’ll cover six ways to reduce your operating costs even as you boost service levels. Here’s a closer look at the webcast content and our guest speakers.
Seven Managed Services Blogs MSPmentor Didn’t Write: Aug. 27
Posted August 27th, 2010 by Joe Panettieri
MSPmentor expects plenty of MSP-related news from next week’s VMworld in San Francisco. In the meantime, here are seven managed services blog entries the MSPmentor team didn’t have time to write for the week ending Aug. 27, 2010.
Seven Managed Services Blogs MSPmentor Didn’t Write: Aug. 20
Posted August 20th, 2010 by Joe Panettieri
Zoom. Another week flew by. But before I head out for the weekend, I need to reply to a few dozen emails. Plus, here are seven managed services blog entries the MSPmentor team didn’t have a chance to write for the week ending Aug. 20.
Intel Hybrid Cloud: Ready for MSPs?
Posted July 8th, 2010 by Dave Courbanou
When the Microsoft Worldwide Partner Conference kicks off July 11, Intel will spend considerable time speaking about a Hybrid Cloud Pilot Program. If it works as advertised, the Intel Hybrid Cloud will allow MSPs to provide on-premises servers to end-customers on a pay-as-you-go basis. In some ways, the Intel effort reminds us of Hardware as a Service (HaaS) options promoted by companies like CharTec. Here’s a look at the Intel Hybrid Cloud strategy.
Seven Managed Services Blog Entries We Didn’t Write: April 9
Posted April 9th, 2010 by Joe Panettieri
Upbeat. That’s the single best word to describe how MSPs are feeling right now, based on a range of phone calls and interviews MSPmentor completed this week. Alas, we didn’t have time to blog about every conversation. But here’s a look at seven managed services topics we wanted to cover for the week ending April 9, 2010.
Spiceworks Adds Free Virtualization Management
Posted March 24th, 2010 by Matthew Weinberger
Spiceworks, the totally free IT management software provider, has released a new version of their namesake product that brings, among other things, virtualization management capabilities. Here’s some analysis.
Economic Doom vs. Intel Boom
Posted July 16th, 2008 by Joe Panettieri
Pick up today’s paper and you’ll see a stunning contrast between Intel and the broader economy. As economic indicators continue to weaken, Intel has announced record quarterly revenue — providing some welcome news to managed service providers and other IT-centric businesses.
Level Platforms Embraces Centrino 2 for Notebooks
Posted July 16th, 2008 by Joe Panettieri
Quick observation: Over the next few weeks it’s safe to expect managed service platform providers to voice support for Intel’s Centrino 2 processors for notebooks.
Up to 50 Vendors Set to Earn MSP Alliance Accreditation
Posted October 9th, 2007 by Joe Panettieri
MSP Alliance President Charles Weaver spent some time telling me about the organization’s new accreditation program during a conference last month. Sounds like the program is gaining some traction.
Memo to Cisco, Symantec
Posted September 25th, 2007 by Joe Panettieri
The buzz is loud here at the MSP Alliance conference in San Jose. Up-and-coming MSP platform providers are inking partnerships with each other, and networking with more than 200 VARs and integrators. Clearly, the MSP ecosystem is maturing rapidly. Still, big vendors like Cisco Systems and Symantec are noticeably absent from this small but growing event. Looking ahead, those big players would be wise to follow the leads of Dell and Intel into the MSP market.
Five Trends At MSP Alliance Conference
Posted September 24th, 2007 by Joe Panettieri
I’m in San Jose for the MSP Alliance Fall Managed Services Conference. It’s my first time at an MSP Alliance event. And frankly, I’m not sure what to see. But I do expect to hear about five key trends at the event. Here’s the rundown.
