Life apparently is good for BMC Software, which recently released the newest version of its Atrium Discovery and Dependency Mapping (ADDM) solution. But the BMC news doesn’t stop there. The company’s roughly one-year-old RemedyForce Service Desk platform has attracted 100 customers to date. That, according to BMC Software Chief Technology Officer (CTO) of Software-as-a-Service (SaaS) Marc Ferrentino, has far exceeded the company’s initial expectations.
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BMC RemedyForce: Cloud-based IT Service Desk Has Strong Start
Posted December 14th, 2011 by Nicholas Mukhar
Managed Services: 7 Blogs MSPmentor Didn’t Write, Nov. 4
Posted November 4th, 2011 by Joe Panettieri
Next week is packed with multiple partner conferences, including an Avnet gathering in Las Vegas, the Cloud Channel Summit in Silicon Valley, and IT Nation in Orlando. But before our editorial team hits the road, here are seven managed services blogs MSPmentor didn’t have a chance to write for the week ending Nov. 4, 2011.
Managed Services: 7 Blogs MSPmentor Didn’t Write, Oct. 21
Posted October 21st, 2011 by Joe Panettieri
The MSPmentor team had another packed week of travel, attending McAfee Focus and Tigerpaw User Conference. We’ve also been pursuing several rumors we’ve yet to confirm as factual (hint, hint: stay tuned). In the meantime here are seven managed services blogs the MSPmentor team didn’t have time to write for the week ending Oct. 21, 2011.
Recurring Revenues: Big Tech Companies Finally Assist Channel Partners
Posted September 23rd, 2011 by Nicholas Mukhar
When the Channel Transformation Alliance surfaced this week, it signaled that big technology companies — including HP, Microsoft, CA Technologies and Symantec — are finally ready to help VARs and MSPs to develop recurring revenue business models. In some ways, the Channel Transformation Alliance reminds MSPmentor of the old MSP Partners initiative, where vendors helped channel partners to shift from break-fix business models to managed services and now cloud services business models.
NetEnrich SMB Service to be Sold Through Ingram Market
Posted August 31st, 2011 by Nicholas Mukhar
NetEnrich Inc. and Ingram Micro have partnered to offer MSPs servicing small-to-medium-sized businesses (SMBs) an infrastructure management solution. Here are the details:
Ingram Micro Creates Healthcare Partner Network
Posted August 30th, 2011 by Nicholas Mukhar
Ingram Micro has launched the Ingram Micro Healthcare Partner Network for Ingram Micro VARs and MSPs. Predictably, the effort seeks to help IT service providers to partner up and unlock deeper opportunities in the healthcare sector.
MSPmentor 250: Chris Andreozzi’s Vision for the Future of MSPs
Posted August 17th, 2011 by Nicholas Mukhar
KnowledgeCentrix President Chris Andreozzi, an MSPmentor 250 member, was working for a Fortune 10 organization in Southern California when he noticed the company outsourced everything they weren’t good at. All of that business was going somewhere, and he wanted a piece of that outsourcing pie. His vision? To create an all-in-one instant IT department for small-to-medium sized companies.
N-Able, Ingram Micro Partner on Freemium Managed Services Software
Posted August 12th, 2011 by Nicholas Mukhar
N-able Technologies and Ingram Micro continue to extend their managed services software partnership. The latest effort involves N-able promoting its freemium software strategy to Ingram Micro channel partners. Under terms of the relationship, Ingram partners can receive an unlimited number of N-Able N-Central Essentials Licenses, five Security Manager and Endpoint licenses, five Professional Licenses and the new N-Able MSP Sales and Marketing Digital Binder, all through the Ingram Micro Cloud Marketplace.
MSPmentor 250: Jennifer Anaya’s ‘Closet to Cloud’ Approach
Posted August 10th, 2011 by Nicholas Mukhar
Sometimes a personal-life decision can lead to the career change of a lifetime. Just ask Jennifer Anaya, vice president of corporate marketing at NetEnrich Inc. and member of the MSPmentor 250. Anaya was part of the Ingram Micro team that launched the Ingram Micro Services Division in 2007 before leaving the company in 2009. Today, she’s driving a closet-to-cloud strategy at NetEnrich, which offers NOC (network operation center) services to VARs and MSPs.
Ingram Micro Develops Credit Card Service for MSPs, VARs
Posted July 27th, 2011 by Nicholas Mukhar
Ingram Micro, the massive distributor, has developed Ingram Micro Merchant Services to make it easier and more profitable MSPs and VARs in the United States to sell merchant services. Here’s some perspective on the effort.
CompTIA Breakaway 2011: Seven Trends Worth Tracking
Posted July 18th, 2011 by Joe Panettieri
My next business trip is CompTIA Breakaway 2011 (Aug. 1-4, Washington, D.C.). Predictably, the worlds of cloud services and managed services will converge at Breakaway. But I expect several other trends to emerge at the conference. Here’s a preview, along with seven trends that I hope to track at CompTIA Breakaway.
Despite Publicized Outages, Cloud Opportunity Remains Real
Posted July 6th, 2011 by Renee Bergeron
For sure, the “cringe” word right now in cloud computing is outage. In the past few weeks, a few big ones have generated a lot of public noise, both for the inconvenience they caused online users and the questions they generated for the large companies involved.
Seven Managed Services Blogs MSPmentor Didn’t Write: June 17
Posted June 17th, 2011 by Joe Panettieri
So long. Farewell. It’s time to spend some quality time with our families. But before we log off here are seven managed services blog entries the MSPmentor team didn’t have time to write for the week ending June 17, 2011.
Maclean, IBM Extend From Managed Services to the Cloud
Posted May 31st, 2011 by Nicholas Mukhar
Managed services providers in Australia and New Zealand (ANZ) are starting to gain momentum in the cloud computing market. The latest example: Maclean, which was Kaseya‘s 2010 MSP of the Year for ANZ, has inked a deal with IBM to help midsize customers embrace cloud computing. Here are the details.
NetEnrich: What Exactly Are Closet-to-Cloud Services?
Posted April 14th, 2011 by Joe Panettieri
Sometimes I ask dumb questions… a lot of them. Such was the case this week during a meeting with NetEnrich Senior VP and GM Justin Crotty, and Corporate Marketing VP Jennifer Baier Anaya. NetEnrich has been pushing beyond its NOC (network operations center) stronghold to offer IT as a Service to VARs and MSPs. And now, NetEnrich is branding a Closet-to-Cloud IT services portfolio. So it was time for me to ask the obvious question: What exactly are Closet-to-Cloud services?
NetEnrich Hires VP of Marketing Amid Closet to Cloud Push
Posted March 29th, 2011 by Joe Panettieri
NetEnrich, best known for its NOC (network operations center) services, has recruited Jennifer Anaya as VP of corporate marketing. The move signals NetEnrich’s continued push beyond NOC services for MSPs and VARs. Anaya is well-known within the managed services industry, having previously assisted Autotask and Ingram Micro with various channel and managed services efforts.
NetEnrich Prepares “Closet to Cloud” Push for MSPs
Posted March 24th, 2011 by Joe Panettieri
NetEnrich — a NOC (network operations center) provider that works closely with MSPs — continues to evolve rapidly. It sounds like Senior VP and General Manager Justin Crotty (pictured) is crafting a new branding effort — something along the lines of “from the closet to the cloud.” To assist with the effort it sounds like NetEnrich is nearly… ready… to make another strategic hire. Here’s the update.
MSPs: Don’t Let Cloud Computing Distract You
Posted February 28th, 2011 by Renee Bergeron
Cloud Computing is a top priority for IT this year. Organizations large and small are no longer debating whether cloud makes sense. Instead, they are concerned with where to start and what type of cloud offerings should they adopt — public, private or both. Sound familiar? As an MSP, the fastest and smartest way to get started with Cloud is by offering cloud-based services around what you already know. What core technologies and competencies do you bring to the table for your customers today? That’s where you want to focus your efforts — at least initially.
Cloud and MSP Conversations Converge at Parallels Summit
Posted February 24th, 2011 by Joe Panettieri
At first glance, Parallels is a relatively small software company — generating about $100 million in annual revenues while helping hosting providers and channel partners to more rapidly deploy SaaS applications. But listen to new Parallels CEO Birger Steen (pictured) and you’ll learn about the convergence of managed services and cloud computing at this week’s Parallels Summit in Orlando, Fla. I’m not here to endorse Parallels’ software, but I can say — with confidence– that MSPs and VARs should start attending the company’s annual partner summit. Here’s why.
Level Platforms Cloud Edition: Hello NaviSite, Goodbye Ingram
Posted February 23rd, 2011 by Joe Panettieri
Level Platforms has launched Managed Workplace Cloud Edition, a hosted remote monitoring and management platform for MSPs. Take a closer look and you’ll notice some evolving partnership strategies in the managed services ecosystem. Indeed, NaviSite is hosting Managed Workplace Cloud Edition for Level Platforms. Plus, a longstanding relationship between Level Platforms and Ingram Micro Services and Ingram Micro Seismic is evolving…
Managed Services Leaders Research Cloud At Parallels Summit
Posted February 23rd, 2011 by Joe Panettieri
When Parallels Chairman Serguei Beloussov (pictured) talks, a growing portion of the managed services industry is starting to listen. More than 1,000 channel partners — including hosting providers and cloud services providers — are attending this week’s Parallels Summit 2011 in Orlando, Fla. If you look hard enough you’ll find a healthy number of managed services experts — folks like Autotask‘s Mark Crall and Ingram Micro‘s Renee Bergeron — attending this year’s event. The race, it seems, is on to find out how Parallels’ rapidly growing partner ecosystem may converge with the managed services market.
Ingram Micro Cloud Gains GoGrid IaaS
Posted November 22nd, 2010 by Matthew Weinberger
The Ingram Micro Cloud Marketplace for MSPs and VARs is getting cloud hosting solutions by way of new corporate ally GoGrid. The idea is to bring cloud infrastructure services mainstream for the IT channel, and the alliance represents the relatively small GoGrid’s first major relationship with a distributor. Here are some details.
Kaseya Connect User Conference: Top 10 Keynote Highlights
Posted June 2nd, 2010 by Joe Panettieri
During the Kaseya Connect User Conference this morning, CEO Gerald Blackie said the company is marching toward $100 million in annual revenues. Blackie and other Kaseya executives also described the bigger mission for Kaseya 2, a managed services platform that experienced a launch delay from 2009 to early 2010. And that’s not all. Here are 10 highlights from Blackie’s keynote plus additional observations from Kaseya Executive VP Jim Alves and President Mark Sutherland.
