ITIL: Part of Your 2009 Managed Services Strategy?

When we launched MSPmentor (in beta form) in 2007, some managed service providers were talking about ITIL (Information Technology Infrastructure Library), a collection of best practices for IT activities and processes. Now as we all march toward 2009, the ITIL buzz is growing across the managed services market. Here’s why.

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Digital Fuel Promotes ITIL Service Management

Finally, the phone call happened. For several weeks, I’ve been playing phone tag with Digital Fuel President and CEO Yisrael Dancziger. We finally connected a few days ago, and Dancziger took the time to walk me through Digital Fuel’s business strategy and latest platform release.

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ITIL: Little Acronym, Big Opportunity

Over the past few days, visitors to this site have been searching the term “ITIL” quite frequently. So I figured it was time to share some basic info about Information Technology Infrastructure Library (ITIL), and its importance to the managed services movement.

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