Warwick Valley Telephone (WVT) of New York has acquired Alteva LLC, a cloud-based unified communications (UC) solutions and VoIP provider, for $17 million. Alteva, based in Philadelphia, Pa., claims to be North America’s largest provider of enterprise VoIP services. WVT plans to integrate its USA Datanet (a CLEC) business with Alteva, which also has a growing Microsoft business practice.
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Hosted VoIP Acquisition: Warwick Valley Telephone Buys Alteva
Posted July 15th, 2011 by Nicholas Mukhar
Lyrix Targets MSPs With Hosted VoIP Add-on
Posted April 26th, 2011 by John Moore
Lyrix Inc. is cultivating a service provider channel for its hosted speech-enabled auto attendant (SEAA) offering. The company’s Mobiso Speech Assistant uses speech recognition — instead dial-by-name lookup — to direct callers to the appropriate party. Lyrix is positioning Speech Assistant as an add-on sale for hosted IP PBX providers. VoIP services typically lack speech recognition as part of the offering, noted Stewart Hampton, marketing director at Lyrix. Hosted SEAA, however, lets service providers tap that technology as part of a broader solution.
MSPs Set to Explore Hosted PBX Services, VoIP In the Cloud
Posted March 11th, 2011 by Joe Panettieri
The week of March 14 will be packed with travel for many VARs and managed services providers. Quite a few MSPmentor readers are heading to the Channel Partners conference in Las Vegas. But MSPmentor will also keep a close eye on the Intermedia Partner Summit in New York, where roughly 80 to 120 MSPs and channel partners will evaluate new cloud strategies — including hosted PBX services. Here’ what to expect.
24×7 Global Asterisk Help Desk: Will MSPs Call for VoIP Help?
Posted February 3rd, 2011 by Joe Panettieri
As managed services providers (MSPs) consider outsourced help desk options, here’s a new spin on the conversation: There’s a new 24 x 7 help desk for service providers that focuses on Asterisk — the increasingly popular IP PBX platform. Here’s the background for MSPs that are pushing into VoIP and unified communications, but may need some extra support.
White Label VoIP Services for MSPs: Here They Come
Posted December 13th, 2010 by Joe Panettieri
It sounds like a simple, lucrative business model: MSPs should sell IP phone handsets and then profit from recurring back-end revenues from hosted VoIP, unified communications and more. The challenge: Where can managed services providers find partners for the back-end hosted services? I’m sure there are numerous answers to that question. But here are three potential options that come to mind — from such companies as Telcentris, Intermedia and Fonality.
MSPmentor 100: TekLinks Rides The Cloud
Posted September 28th, 2010 by Matthew Weinberger
Alabama-based TekLinks may have started its existence as a traditional VAR, but they’ve built out their managed services business to the point where the company was ranked No. 29 on the 2010 MSPmentor 100. Here’s how TekLinks says they rode the cloud to MSP success.
Telesphere: Communications as a Service For MSPs?
Posted September 17th, 2010 by Matthew Weinberger
Every now and then, MSPmentor gets an early tip from our readers about a company doing something really interesting in the service provider space. Enter Telesphere, which is developing a hosted PBX voice over IP (VoIP) offering for the MSP space. Here’s the lowdown on Telesphere.
Cisco Hosted Unified Communications: How Will MSPs Respond?
Posted June 30th, 2010 by Joe Panettieri
At the Ingram Micro Cloud Summit in Dallas earlier this month, an attendee asked a keynote speaker why big service providers had yet to promote cloud computing. My response: Careful what you ask for because companies like Verizon Business are very serious about the cloud. For instance, Verizon Business claims to be the first U.S.-based global service provider to deliver hosted Cisco unified communications and collaboration applications in the cloud “as-a-service.” What does that mean for MSPs that specialize in VoIP and unified communications? Here are some thoughts.
Alteva Launches Microsoft-Integrated UC for SMBs
Posted April 23rd, 2010 by Matthew Weinberger
Back in February, I wrote on our sister site The VAR Guy that unified communications (UC) provider Alteva was going to release an integrated solution that combined their hosted VoIP products with the Microsoft Communications Services suite. Well, now that product’s a reality, and they’re aiming it at enterprises with less than 25 seats. Here’s an overview.
Hosted VoIP Captures MSP Attention
Posted October 19th, 2009 by John Moore
Ring, ring. Opportunity appears to be calling in the hosted VoIP market — where service providers are eying hosted voice as a portfolio offering, with a range of players making moves in that direction. Here’s a sampling of developments.
MSPs Will Blur the Line Between SaaS and On-Premise IT
Posted October 20th, 2008 by Joe Panettieri
Jeff Kaplan did it again. In his latest Think IT Services blog entry, Kaplan describes the a hybrid software as a service (SaaS) model that blurs the line between on-premise and cloud-based services. If you’re skeptical of this trend, check out these examples involving managed service providers working with Symantec, Vembu, Amazon.com and Fonality.
