We’ve nearly reached 2012. But before we all ring in the New Year, MSPmentor is looking back at the most read managed services stories of 2011. We’ve already recapped the 10 most read MSP news stories from Q1 and Q2 2011. Now let’s look at the most read MSP stories from Q3 2011 and the reasons managed services readers tuned in.
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10 Most Read Managed Services Stories Q3 2011
Posted December 29th, 2011 by Joe Panettieri
SunGard Deploys Zenoss to Support Cloud and Managed Services
Posted December 20th, 2011 by Nicholas Mukhar
SunGard Availability Services, the disaster recovery service provider, has embraced the Zenoss Service Dynamics platform to support the company’s cloud services and managed services infrastructure. Here’s a closer look at SunGard’s move.
NaviSite, Comport Consulting Partner to Expand Cloud Services
Posted December 19th, 2011 by Nicholas Mukhar
NaviSite, the cloud service provider that promotes managed applications, is partnering with Comport Consulting Corp., a data management and infrastructure solutions developer for commercial enterprises and healthcare providers. The goal of the partnership is to help Comport expand its cloud offerings and on-premise services.
Managed Services: 7 Blogs MSPmentor Didn’t Write, Dec. 9
Posted December 9th, 2011 by Joe Panettieri
Our editorial team spent this week visiting IBM, Hewlett-Packard and some other surprise players in the managed services market (stay tuned). Amid all that travel, here are seven managed services blogs and MSP news tips the MSPmentor team didn’t have a chance to write for the week ending Dec. 9, 2011.
Tasktop Develops Sync 2.0, Team with Micro Focus on Management Connector
Posted December 8th, 2011 by Nicholas Mukhar
Tasktop Technologies, which focuses on application lifecycle management (ALM), is wrapping up 2011 with two major developments. First, the company has released Tasktop Sync 2.0 featuring updated visual tools for easier ALM synchronization. Second, Tasktop has teamed with Micro Focus, an application modernization and management company, on a new connector for Tasktop Dev and Tasktop Sync called the Tasktop Borland StarTeam Connector.
ManageEngine Releases iPhone App, OpManager 9.0
Posted December 7th, 2011 by Nicholas Mukhar
ManageEngine, which specializes in managed services software and IT service desk software, has recently released two new products to help SMBs and enterprise companies automate their workflow — especially as the world increasingly goes mobile.
Xerox, British Airways Sign Managed Print Services Agreement
Posted November 18th, 2011 by Nicholas Mukhar
Xerox has signed a five-year enterprise managed print services agreement with British Airways. Through the agreement, Xerox hopes to cut British Airways’ printing costs by at least 25 percent annually. MITIE Business Services is partnering with Xerox on the deal.
Xerox Marches Forward with Managed Print Services
Posted November 4th, 2011 by Nicholas Mukhar
Xerox has offered managed print services for more than a decade. But Xerox Senior Vice President Jim Joyce sees bigger opportunities ahead. Joyce gave me an update on Xerox’s managed print services strategy earlier this week.
HP Sees More MSP Demand for Discovery and Dependency Mapping
Posted November 3rd, 2011 by Nicholas Mukhar
Hewlett-Packard is experiencing growing demand from managed service providers for its Discovery and Dependency Mapping Inventory Advanced Edition (DDMA). That’s according to Jimmy Augustine, group product manager of Configuration Management Database for HP Software. I caught up with Augustine to find out why more MSPs are suddenly seeing the value of HP’s DDMA solution.
Zenoss Open Source IT Management: Disrupting IBM, HP, CA & BMC?
Posted October 26th, 2011 by Nicholas Mukhar
Zenoss, the open source server and network monitoring software provider, says 2011 revenues grew 300 percent year over year (YoY). The company claims IT service providers increasingly opt for Zenoss rather than management platforms from IBM, HP, CA Technologies and BMC. Anecdotal evidence suggests Zenoss’s annual revenues will easily exceed $10 million in 2011. But is Zenoss really disrupting the Big 4 IT management software providers?
Managed IT Services: Seven Blogs We Didn’t Write, Sept. 23
Posted September 23rd, 2011 by Joe Panettieri
I have to admit: I’m burned out on Hewlett-Packard CEO news. I’m looking forward to re-focusing my efforts on SMB and managed IT services issues over the next few days. In the meantime, here are seven managed IT services blogs the MSPmentor team didn’t have time to write for the week ending Sept. 23, 2011.
Recurring Revenues: Big Tech Companies Finally Assist Channel Partners
Posted September 23rd, 2011 by Nicholas Mukhar
When the Channel Transformation Alliance surfaced this week, it signaled that big technology companies — including HP, Microsoft, CA Technologies and Symantec — are finally ready to help VARs and MSPs to develop recurring revenue business models. In some ways, the Channel Transformation Alliance reminds MSPmentor of the old MSP Partners initiative, where vendors helped channel partners to shift from break-fix business models to managed services and now cloud services business models.
Can New HP CEO Build Trust With Small Business Partners?
Posted September 22nd, 2011 by Joe Panettieri
New Hewlett-Packard CEO Meg Whitman, hired today, says she’s fully committed to HP’s $120 billion hardware business. But Whitman and HP Chairman Ray Lane will need to work hard to win back some small business channel partners — including some MSPs that HP has alienated in recent months.
Managed Document Services: Nuance Says SMBs Are Ready
Posted September 15th, 2011 by Nicholas Mukhar
What comes after basic managed print services for SMBs? Nuance Communications, a software company, points to document management services for small businesses. Bill DeStefanis, senior manager of MFP management in the Nuance Document Imaging Division, describes why.
HP Updates Data Center Transformation Solutions
Posted August 17th, 2011 by Nicholas Mukhar
Hewlett-Packard is helping businesses to answer an important two-part question: What do I have in my current data center, and do I need to ultimately migrate to a new data center? With those key points in mind, HP has launched version 2.0 of its Data Center Transformation (DCT) solutions. HP’s efforts could also help MSPs with their data center projects. HP Senior Product Marketing Manager Jimmy Augustine offered me some deeper insights on the DCT 2.0 launch.
HP Service Manager 9.3: SaaS Service Desk Gains Enhancements
Posted August 1st, 2011 by Nicholas Mukhar
Hewlett-Packard continues to march forward with HP Service Manager 9.3 — an IT service management (ITSM) and service desk platform that’s available in a SaaS configuration. It’s designed to service customers with 1,000 or more end-users. Version 9.3 has four key areas of enhancement, according to Chuck Darst, head of HP ITSM product marketing.
HP, Hexaware to Expand on Mobile Application Partnership
Posted July 14th, 2011 by Nicholas Mukhar
In early July we discussed the HP mobile application testing lab that Hexaware built in Saltillo, Mex. in March 2011. And as promised, I spoke with Hexaware and HP Brass this week to learn more about HP-Hexaware joint initiatives.
Oki Data Revamps Partner Portal
Posted June 24th, 2011 by John Moore
Can a vendor-agnostic tool propel printer dealers and VARs into the realm of managed print services? Oki Data Americas seems to think so. The company this week previewed its Total Managed Print Portal, which it says will help partners migrate to the services side. an official announcement is slated for June 27. The portal, which pulls together a number of managed print tools, already has helped one partner land two managed print deals in a 24 hour period, according to Tim Brien, director of Managed Print Service at OKI Data Americas. That partner hadn’t previously sold a printer or toner cartridge, he added.
Managed Print Services: HP, Xerox Say Acquisitions Will Bolster MSPs
Posted May 26th, 2011 by Joe Panettieri
A managed print services feeding frenzy has started. The latest examples: Xerox Corp. has acquired NewField IT and Hewlett-Packard has acquired Printelligent. Xerox has publicly stated its commitment to VARs and MSPs in the managed print market. And in a wise move, HP is now taking similar channel-centric steps with its managed print services efforts. Here’s why.
HTG Launches Emergency Fund, Support for Member MSPs
Posted May 4th, 2011 by Joe Panettieri
HTG Peer Groups, as expected, today launched Hands That Give — an emergency fund and support network that helps member managed services providers (MSPs) during times of business or personal crisis. At first glance, Hands That Give is an emergency insurance policy for HTG’s members. But take a closer look, and you’ll discover Hands That Give involves MSPs and several IT vendors giving time and support to peers, notes Arlin Sorensen (pictured), founder of HTG. Sorensen unveiled the program during the HTG Peer Groups Spring Conference in Dallas, Texas, this morning.
HTG Peer Groups Dallas: Five Trends Worth Watching
Posted May 4th, 2011 by Joe Panettieri
Roughly 500 MSPs, IT service providers and technology companies are gathered this week for the HTG Peer Groups Spring 2011 meeting in Dallas, Texas. So what’s the chatter so far? I’ve just arrived at the event but here are five quick pieces of information worth noting so far.
Memo From HP to MSPs: Use Hewlett-Packard Infrastructure
Posted April 28th, 2011 by Joe Panettieri
For the second time in recent weeks, Hewlett-Packard is promoting a hardware and storage win in the managed services market. And sources within HP say the computer giant is preparing more steps to ensure MSP infrastructure leverages HP StorageWorks, HP BladeSystem and related technologies. But what’s the potential upside for MSPs? Here’s the update.
HP and Axcient Empower 200 Storage MSPs in the SMB Market
Posted March 28th, 2011 by Joe Panettieri
A few weeks after launching an SMB storage partnership, Hewlett-Packard and Axcient say they’ve signed up roughly 200 managed services providers (MSPs) that now generate nearly $500,000 in combined annual recurring revenues. That revelation surfaced earlier today at the HP Americas Partner Conference in Las Vegas, where managed services discussions are far louder this year when compared to the 2010 event. Here’s the update.
