Good Technology has developed a “Secure Android” solution that’s approved for use within U.S. Department of Defense Agencies. For managed services providers focused on the government vertical — and other verticals that need secure mobile device management — this development is worth watching. Here’s why.
Good Technology Secures Android for Department of Defense
Managed Services: 7 Blogs MSPmentor Didn’t Write, Oct. 21
The MSPmentor team had another packed week of travel, attending McAfee Focus and Tigerpaw User Conference. We’ve also been pursuing several rumors we’ve yet to confirm as factual (hint, hint: stay tuned). In the meantime here are seven managed services blogs the MSPmentor team didn’t have time to write for the week ending Oct. 21, 2011.
MSPmentor 250: Chris Andreozzi’s Vision for the Future of MSPs
KnowledgeCentrix President Chris Andreozzi, an MSPmentor 250 member, was working for a Fortune 10 organization in Southern California when he noticed the company outsourced everything they weren’t good at. All of that business was going somewhere, and he wanted a piece of that outsourcing pie. His vision? To create an all-in-one instant IT department for small-to-medium sized companies.
Data Management: CommVault Reports Record Q3 Revenue Amid Partner Momentum
CommVault, which provides managed service providers with information governance and architecture solutions, says Q3 of Fiscal Year 2011 generated new quarterly revenue record of $83.6 million, up 18% over Q3 2010 and up 11% from Q2 2011. The most important data point: CommVault credits channel partners for fueling the growth. Here’s the scoop.
Dell KACE Takes Lid Off Federally Compliant RMM Appliance
Dell KACE furthers its departure from stealth mode with the announcement that as of Feb. 10, 2011, MSPs will be able to use its updated K1000 systems management appliance to oversee endpoints connected directly to U.S. government agencies. And it includes a compliance policy scanner to ensure that managed machines are playing by the rules. Here’s the scoop:
Microsoft Reluctantly Promotes Google for Exchange Backup
When MSPmentor reported that Google Postini was providing business continuity services for Microsoft Exchange, my inbox was filled with chatter on the subject of storing messages and keeping them highly available. Now Microsoft has shown its true feelings for the Postini option in a blog entry titled, “Email Availability Considerations,” which laid out Redmond’s own recommendations for backing up Exchange messages yourself — or picking a hosted provider. Microsoft even mentions Google Postini as a potential option. Here’s the scoop:
Dell KACE: Windows 7 Migration Tools for MSPs
Earlier this week MSPmentor noted that Dell has been very quiet on the managed services and systems management fronts. Now it’s time for us to eat a little bit of crow. Specifically, the Dell KACE team is making some systems management moves that may interest MSPs. Here’s the update.
Three Basic Social Media Goals for Managed Services Providers
Social media can be overwhelming. Some skeptics think social media is a complete waste of time. But during a meeting at Dell’s headquarters last week, Cloud Computing Evangelist Barton George gave me some friendly, simple reminders about the value of social media. The entire conversation can be boiled down to three core points for managed services providers and small business owners. Here they are.
MSP Software: Dell SilverBack Out, Nimsoft In at American Integration
IT solutions provider American Integration has announced that it’s replacing its SilverBack monitoring tools with a Nimsoft On Demand SaaS deployment. The former is owned by Dell, and the latter by CA Technologies, which means this is a small-scale victory in a large-scale battle for MSPs and the IT channel. Here are some perspectives.
Artisan Infrastructure: Wholesale Cloud Infrastructure for MSPs
Every infrastructure-as-a-service (IaaS) provider claims to be different from all the rest. But when a company like Artisan Infrastructure comes along with a “wholesale” approach to IaaS seemingly designed specifically for MSPs, we take notice. Here’s why.
Spiceworks “Reach”-es for the Cloud
Spiceworks, the free, advertising-driven, managed services platform, has launched the “Reach” partner program, designed to give solutions providers the hooks they need to administrate cloud services directly through their software. Here’s the scoop.
Spiceworks: Serving 1 Million IT Pros?
More than 1 million IT professionals and managed services providers now leverage Spiceworks, a free advertising-driven remote management platform, according to the latest company news release. But instead of promoting “Managed IT,” Spiceworks is taking up “Social IT.” Here’s why.
The Planet: Managed Hosting Momentum Continues
While managed hosting company The Planet isn’t a public company, they issue a momentum statement once a quarter to talk a bit about their performance. Well, this time around, The Planet is reporting that in Q1 2010, they experienced good international growth, double-digit growth in the upper end of their business, and a strong deal pipeline. Here’s the scoop.
Dell to Enter Managed Print Services Market?
The rumors are back: After beta testing some managed print services with partners in 2009, Dell might be ready to officially enter the managed print services market. There’s nothing 100% official yet, but there’s plenty of chatter in the market. Here’s the update.
The Planet: Value Menu for Managed Hosting
The Planet, the managed IT hosting company that works with MSPs and VARs, is bundling a free Plesk control panel, 10GB of cloud storage, and Symantec Endpoint Protection for free with any new server purchase. They’ve also revealed a new line of low-cost server offerings. The Planet says it’s striving to be the “hosting industry’s value leader.” We say it’s a move into the freemium arena. Here’s why.
Dell Bets $450 Million On Cloud Moves
Over the past few years, Dell has made multiple software acquisitions. You remember the names — Silverback, Everdream, etc. But now, Dell Cloud Evangelist Barton George is starting to tell people how those deals fit together into a $450 million cloud and SaaS (software as a service) push.
The Planet: Web Hosting Meets Managed Services

Imagine managing 14.1 million web sites, 57,000 Dell servers and the second largest number of Red Hat hosting licenses in the country.
Software as a Service Stocks Fall 11.86% for Week Ended Nov. 21
Software as a service (SaaS) stocks remain on a losing streak. MSPmentor’s SaaS 20 stock index fell 11.86 percent for the week ended November 21. The index has fallen more than 55 percent since January 2008 — proving that SaaS companies are not immune to the economic turmoil around us.
Software as a Service Stocks Rise Nearly 4 Percent
While financial stocks were on a roller coaster ride, software as a service (SaaS) stocks delivered a strong showing for the week ended Sept. 19. In fact, MSPmentor’s SaaS 20 Stock Index rose 3.81% on the week. It was the first time the index rose since mid-August.
Dell Promotes MessageOne As Managed Service
And so it begins: Dell has started promoting MessageOne as a cost-effective managed service for corporate email. But it’s unclear how, when or if managed service providers (MSPs) will be able to join Dell’s MessageOne party.
SaaS Stocks Fall 2.13% for Week Ended August 29
Disappointing quarterly results at Dell Inc. dragged down MSPmentor’s SaaS 20 Stock Index for the week ended August 29. The index, which tracks the software as a service industry, fell 2.13% during the week.
Dell’s Subtle Message to Managed Service Providers
Dell made a subtle but important move when the company announced storage management and data protection services on June 25.
Dell’s Next Move: A Master MSP Strategy
As part of its ongoing managed services push, Dell hopes to launch a Master MSP strategy in late 2008 or early 2009, MSPmentor has learned. The move has potential implications for anyone involved in managed services. Here are some of the preliminary details, based on a conversation I had with Greg Davis, vice president and general manager of Dell’s Americas Channel Group.