Dell‘s latest quarterly results, announced today, included a reduced revenue outlook that disappointed Wall Street. But if you take a closer look at Dell’s Q2 results, you’ll discover Dell is showing some managed services momentum. Here’s the evidence.
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Dell Managed Services Show Signs of Momentum
Posted August 16th, 2011 by Joe Panettieri
Dell: Managed Services Win Now, Cloud Partner Program Soon?
Posted March 7th, 2011 by Joe Panettieri
Dell Services has won a six-year managed services engagement with TUI Travel PLC, a European travel company that serves 30 million customers in 27 markets. The deal intrigues me for two reasons: First, it includes several core enterprise offerings that many smaller MSPs promote into the SMB market. Second, there are signs within Dell that the hardware giant is evaluating a cloud computing channel strategy for VARs and MSPs.
Seven Managed Services Blogs MSPmentor Didn’t Write: Feb. 25
Posted February 28th, 2011 by Joe Panettieri
I’m running a bit late with quite a few things — including this blog entry. After last week’s Parallels Summit in Orlando, I’m heading out later today to Cisco Partner Summit in New Orleans. But before I catch my flight here are seven managed services blog entries MSPmentor didn’t have a chance to write for the week ending February 25, 2011.
Will Dell Promote SecureWorks to MSPs?
Posted January 4th, 2011 by Joe Panettieri
Dell is making another IT services acquisition — this time gobbling up SecureWorks, which promotes managed security security services and works with MSPs. Sorry to state the obvious question: But I wonder whether SecureWorks’ channel partner program — particularly work with MSPs — will potentially evolve under Dell’s ownership? I raise the question because Dell hasn’t made much noise with MSPs over the past year or so.
Dell Managed Services: Silent in the Channel?
Posted December 7th, 2010 by Joe Panettieri
Check the latest financial facts and figures and you’ll discover Dell gaining momentum in the IT channel. The company’s latest quarterly results included a range of impressive partner-related milestones — especially when it comes to channel server sales and deal registration. But poke around Dell and you won’t hear much these days about Dell’s Managed Services strategy, especially as it relates to channel partners and MSPs.
HP Prepares Enterprise Managed Services Push
Posted December 2nd, 2010 by Joe Panettieri
Hewlett-Packard is pushing deeper into the enterprise managed services market — launching a series of remote monitoring and proactive services. Strangely, HP isn’t using the managed services term to describe the effort — which is dubbed HP Next Generation Customer Support Experience. And here’s another twist: Apparently, it’s going to take HP 12 to 18 months to fully roll out the enterprise managed services. Here’s the update.
Dell Managed Print Services Deal: A Sign of Things to Come?
Posted September 14th, 2010 by Joe Panettieri
When it comes to managed services, is Dell retreating to the enterprise? That could be the case, based on a recent big deal involving BNSF Railway plus an article in USA Today. Still, I’m not convinced that Dell plans to favor large enterprises over SMB opportunities. Here’s the update.
Seven Managed Services Blogs MSPmentor Didn’t Write: July 9
Posted July 10th, 2010 by Joe Panettieri
Vacation is over… time to get back on the road for Microsoft Worldwide Partner Conference (WPC10), HostingCon and the Avnet Partner Summit. But before I head to the airport, here are seven managed services blog entries MSPmentor didn’t have time to write for the week ending July 9, 2010.
Dell Managed Services: One Step Forward, One Step Back
Posted May 21st, 2010 by Joe Panettieri
Dell Inc.’s PartnerDirect channel partner program showed some momentum in the company’s most recent quarter. But Channel Chief Greg Davis (pictured) concedes Dell Managed Services is only seeing “small momentum” with managed services partners. Here’s the update from Davis, who spoke with MSPmentor about Dell’s channel performance earlier today.
HP Channel Chief Stephen DiFranco Talks Managed Services
Posted April 27th, 2010 by Joe Panettieri
As Hewlett-Packard’s channel chief, Stephen DiFranco (pictured) has two top priorities — fine-tuning a channel partner program that’s (1) consistent and (2) predictable. So far, most of this week’s HP Americas Partner Conference has focused on taking profitable market share from Cisco Systems and Dell. But if you quiz DiFranco, he’s more than happy to share his thoughts on emerging managed services opportunities for HP’s channel partners. Here are the details.
Memo to HP: Today’s the Day to Engage MSPs
Posted April 26th, 2010 by Joe Panettieri
As the HP Americas Partner Conference kicks off in Las Vegas, I believe Hewlett-Packard is finally going to get serious about managed services providers in the SMB market. When HP Channel Chief Stephen DiFranco steps to the stage later today, he’ll likely offer a broad, sweeping update on HP’s channel partner program. But somewhere within the message, DiFranco has to address MSPs. Here’s why.
HP: Waking Up to Managed Services Opportunity?
Posted April 21st, 2010 by Joe Panettieri
I’ve taken a few shots at Hewlett-Packard over the years, openly wondering if the PC giant would ever take steps to more aggressively engage managed services providers (MSPs). Fast forward to the present, and I think there are three signs HP is finally ready to embrace MSPs. Here they are.
Autotask Community Live: 13 Final Observations
Posted April 20th, 2010 by Joe Panettieri
As the second-annual Autotask Community Live conference wraps up in Miami, here are 13 observations and takeaways for managed services providers (MSPs) and VARs. Among the highlights on my mind…
Update: Dell’s Managed Services Brand
Posted March 2nd, 2010 by Joe Panettieri
It’s another subtle sign that Dell is listening to feedback. The hardware giant’s lengthy ProManaged Managed Services brand will now be known simply as Dell Managed Services. And yes, Dell’s MSP-centric partner program remains in place. Here are some more details.
Dell, The IT Pros Partner On Managed Services Win
Posted February 25th, 2010 by Joe Panettieri
When Dell announced quarterly results last week, Channel Chief Greg Davis and other members of Dell’s channel team vowed to show some momentum with managed services partners. Fast forward one week, and Dell has scored a significant managed services customer win, and the deal involves The I.T. Pros, a well-known MSP. Here are the details.
Two MSP Industry Experts Make Career Moves
Posted December 3rd, 2009 by Joe Panettieri
Adds, moves and changes: Several managed services industry veterans are making career moves ahead of the New Year. Some of the moves are public knowledge. Others are still to be formally announced. Confirmed today: Brian Sherman, the well-known veteran of Autotask and Business Solutions magazine, has launched Tech Success Communications. And Todd McKendrick, a veteran of Dell Managed Services and Do IT Smarter, is leaping to Nimsoft. Here’s a closer look at both moves.
Dell Managed Services Update: Part II
Posted November 23rd, 2009 by Joe Panettieri
In recent weeks, I’ve mentioned an emerging Dell-Symantec channel partnership multiple times across our blogs. Now, Dell is sharing some details about the relationship — which involves management software for servers and desktops. So, how does the Dell-Symantec solution (based on Altiris) compare with the existing Dell Remote Monitoring platform (DRM, formerly called Silverback)? Here are some thoughts.
Dell: Managed Services Partnerships Holding Steady
Posted November 20th, 2009 by Joe Panettieri
During a phone conversation with me this morning, Dell Channel Chief Greg Davis said the company has roughly 131 certified managed services partners. In my mind: That’s not exactly a huge number — especially for a company of Dell’s size. But I think Dell is putting a lot of channel emphasis on a slightly different MSP and VAR effort that involves Symantec. Here are the details.
Dell: Falling for Spiceworks’ Monitoring and Management Tool?
Posted October 19th, 2009 by Joe Panettieri
Spiceworks, a free networking monitoring and management tool, has caught Dell’s attention. Spiceworks, which claims to have 750,000 users, increasingly targets the managed services market. And Dell has taken notice. Here are some quick observations.
Dell: ProManage Managed Services In Europe?
Posted June 28th, 2009 by Joe Panettieri
A report suggests that Dell is about to launch ProManage Managed Services in Europe. If true, the move would represent the latest in a growing list of managed services moves across Europe. Plus, I think Dell will extend the ProManage brand into new technology markets. Here’s the early buzz.
How to Engage A 40-Person Small Business Customer
Posted June 8th, 2009 by Joe Panettieri
I spent some time on the phone June 5, learning how Frontpoint (a managed service provider) supports Global Medical Staffing (a 40-person small business). If you’d like to learn about their business relationship — directly from Frontpoint CEO Dan Stanford and Global Medical Staffing COO Alan Lakomski — then join us for next MSPmentor Live webcast, scheduled for June 10 at 2:00pm eastern.
Join the Conversation June 10
Posted June 3rd, 2009 by Joe Panettieri
Our next MSPmentor Live webcast, scheduled for June 10, focuses on Hardware at Your Service. This is a rare opportunity to hear from a managed service provider and their end-customer during the same conversation. We’ll welcome your questions throughout the webcast. Here’s what we plan to cover:
Our Next Managed Services Webcast
Posted May 21st, 2009 by Joe Panettieri
Our next MSPmentor Live webcast, scheduled for June 10, focuses on Hardware at Your Service. We’ll welcome your managed services questions throughout the one-hour event. We’ll focus on the following mix of Technology and Business topics.
