MSPmentor

After studying the managed services market for most of 2009, Lenovo is pulling back the curtain on a software partner strategy. It starts today with a Lenovo-Kaseya relationship, but Lenovo’s efforts will expand to include a range of RMM (remote monitoring and management) and PSA (professional services automation) partners. In my mind, today marks the start of PC vendors getting serious about managed services. Here’s why.

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A few days ago Kaseya’s Dan Shapero predicted managed service providers would go vertical in 2009. Then I spotted this prime example of that trend: Eze Castle Integration Inc. has launched a managed service for hedge funds and investment firms that have 10 or fewer seats. It’s a terrible time to be targeting the financial services sector with IT solutions. Or is it?

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On behalf of Kaseya I would like to wish the entire MSPmentor community and The VAR Guy (MSPmentor’s sister site) a healthy and prosperous new year! Looking forward I would like to offer the following predictions…

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A recent survey by Enterprise Management Associates (EMA) of hundreds of professionals reveals work station drainage poses a prevalent power consumption dilemma. Every day, workstations consume power for hours on end, devouring millions of dollars worth of energy. In addition, survey respondents report that 69% of them use more than one workstation and 24% stated that they keep their stations powered on around the clock. For every 10,000 workstations, more than $1.26 million in energy costs is wasted each year. 

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The globalization of managed services continues. Kaseya last week opened its newest office in Bangalore, India. The company expects to end 2008 with more than 100,000 end-points licensed in that country, positioning India as Kaseya’s fastest-growing region, according to Martin Ashby, executive VP of APAC at Kaseya.

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Historical analysis of past economic downturns have shown that outsourcing services, including IT support and services, actually increase as companies are less likely to hire new staff or spend money to train existing staff in new products or initiatives.

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Don’t forget to register now for our next MSPmentor Live: CEO Exchange. The managed services webcast is scheduled for September 10 at 2:00 p.m. eastern.

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Still skeptical about Apple’s iPhone for business users? I’m not. And neither is Kaseya, the managed services platform provider. After extensive testing, Kaseya’s IT department has added the iPhone to its list of supported smart phones.

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Small businesses with 20 to 100 employees are the most ideal targets for managed service providers, according to Dan Shapero, senior VP of marketing at Kaseya. Dan made that statement during lunch with me on July 21. I was quick to agree with Dan. But why? Was I guilty of shaking my head in agreement without really crunching the numbers?

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While speaking with a few trusted sources on July 21, I heard Kaseya has generated record quarterly revenue in North America and Europe, among other regions. Sales were also strong and continued to grow in Australia. Here’s a bit more on the rumblings, and their implications for the broader managed service market.

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I’ll be in Los Angeles Monday afternoon meeting with Dan Shapero, senior VP of marketing for Kaseya. I’ve known Dan for about two years now, and he’s a straight-shooter when it comes to answering key questions about the company or the broader managed services industry. If you have questions, you can post comments below or email me (joe [at] ninelivesmediainc.com).

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When it comes to automation, it may seem as though IT departments are like the barefooted cobbler’s children. Much time and effort has been spent automating Finance, HR, Manufacturing and services. But little has been spent on automating IT. That’s changing. Here’s how.

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