The best managed service providers remotely address nearly 99 percent of customers’ IT issues. But for that final one percent of problems — the headaches that require on-site support or face-to-face hand holding — I hope MSPs and hardware-as-a-service (HaaS) pros begin to emulate Apple’s Genius Bar concept. Here’s why.
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Apple’s Genius Bar: The Ultimate Hardware as a Service
Posted January 7th, 2009 by Joe Panettieri
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