It’s been roughly a year since Israel-based Totango began developing an analytics platform to help SaaS providers understand how clients use their solutions. On July 28, Totango moved its platform into public beta. What’s next? Totango CEO and Co-Founder Guy Nirpaz gave me some insights.
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Totango Moves Customer Analytics Solution to Public Beta
Posted July 28th, 2011 by Nicholas Mukhar
Kaseya Extends Salesforce.com With Cloud9 for Sales Forecasting
Posted June 6th, 2011 by Nicholas Mukhar
In an interesting twist, Kaseya is extending Salesforce.com‘s CRM to Cloud9 for a global sales forecasting and pipeline management solution. Ironically, Kaseya was originally on the hunt for an enterprise business intelligence platform when it discovered Cloud9.
How to Connect — And Reconnect — With Business Contacts
Posted November 17th, 2008 by Mitch York
I’ve spent a bunch of time the past several days thinking about ways to reconnect with people who’ve been important to me in various periods of my life. I’ve done a so-so job staying in touch, but the older I get the more important staying in contact feels.
How to Turn Business Cards Into Revenue
Posted November 14th, 2008 by Joe Panettieri
I got an email yesterday from a managed service provider located in the Southeastern United States. In it, he wrote:
“Joe we have had three clients pare back their contracts just today due to layoffs. We charge by the machine. What are u hearing?”
Unfortunately, I’m hearing similar stories from across the United States. But I also heard a key story from a managed service provider in Michigan. Here’s how he’s staying close to customers and driving new revenue opportunities in the bad economy.
SugarCRM CEO John Roberts Describes SaaS Strategy, Potential 2010 IPO
Posted June 19th, 2008 by Joe Panettieri
John Roberts is sitting in the middle of the perfect storm. As CEO of SugarCRM, he leads one of the fastest-growing open source application providers. And roughly 30 percent of SugarCRM’s customer wins now involve software as a service (SaaS) or an on-demand approach — meaning the company competes with traditional CRM (Siebel) and hosted models like Salesforce.com.
Update: RightNow Makes SaaS Progress
Posted May 1st, 2008 by Joe Panettieri
RightNow, a CRM (customer relationship management) developer, gave skeptics reasons to believe companies can successfully leap from traditional software to newer software as a service (SaaS) business models.
RightNow: Will SaaS Sales Shine Today?
Posted April 30th, 2008 by Joe Panettieri
RightNow, a CRM provider that has been shifting to a software as a service (SaaS) business model, is scheduled to release financial results after US markets close today.
Trend Watch: Managed ERP Services
Posted March 26th, 2008 by Joe Panettieri
Managed services aren’t just for small business. In fact, the managed service providers see ample opportunity in mid-size businesses. But targeting the mid-market often means competing with well-funded, profitable consulting firms that specialize in host ERP (enterprise resource planning) applications.
