The stat of the day: During the HTG 2009 Summit and Q2 peer group meeting in Dallas, virtually all of the 300-plus attending solutions providers indicated that they’re using PSA (professional services automation) software.
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PSA Software: Standard Operating Procedure?
Posted April 23rd, 2009 by Joe Panettieri
Managed Services Software Mergers: Who Will Fire the First Shot?
Posted April 10th, 2009 by Joe Panettieri
Picture this: You compete in an emerging, fast-growth software market. The highly fragmented industry is filled with multiple, successful software companies. Most of the companies are relatively small and privately held. Suddenly, industry growth rates slow a bit amid the recession. So, what happens next? Mergers and acquisitions. That’s the scenario facing the managed services software market. Here’s where I think we’re heading next.
First Look: ConnectWise TV, Plus Competition With Autotask
Posted April 6th, 2009 by Joe Panettieri
Talk about going to extremes. MSPmentor started last week at the Autotask Community Live conference, and we ended the week touring ConnectWise, and participating in a ConnectWise TV segment recording. Publicly, Autotask and ConnectWise are fierce rivals and extreme opposites in the professional services automation (PSA) market. But privately, there are actually some similarities between the two companies. Skeptical? Read on.
ConnectWise TV: The ESPN of IT?
Posted March 3rd, 2009 by Joe Panettieri
ConnectWise CEO Arnie Bellini remains colorful and outspoken. And soon Bellini will be able to prove it — each time he appears on his own IP-based television network. ConnectWise is building a broadcast studio and within a month or so plans to launch ConnectWise TV — which Bellini affectionately calls “the ESPN of IT.” Here’s the scoop.
Professor of Managed Services?
Posted January 21st, 2009 by Joe Panettieri
Gary Pica (pictured), a veteran of mindSHIFT Technologies, is making the leap from managed service provider to industry educator. And he’s not alone. As more executives successfully embrace managed services, they’re finding time to launch businesses or consulting gigs that educate the MSP masses.
Managed Services Acquisition: ILS Technology Buys ComBrio
Posted November 6th, 2008 by Joe Panettieri
What happens when you take a hot technology industry (like managed services) and combine it with a cold economy? The answer: A whirlwind of mergers and acquisitions. The latest example involves ILS Technology acquiring “substantially all of the operating assets” of ComBrio Inc., a managed services software provider. Here are the details.
Can Autotask, ConnectWise Share Single Stage?
Posted October 23rd, 2008 by Joe Panettieri
In a rare feat, N-able has convinced rival executives from Autotask, ConnectWise and Tigerpaw Software to share the stage at this week’s N-able Partner Summit in Dallas, Texas. It could be a defining moment for the managed services industry. Here’s why.
N-able Claims: Managed Services Meets All IP Devices
Posted October 6th, 2008 by Joe Panettieri
First the news, then the party. That’s N-able’s strategy as the company announces N-central 6.7 this week and then hosts its worldwide partner summit October 22 to 24 in Dallas, Texas.
Microsoft to Compete With Managed Service Providers In October
Posted September 26th, 2008 by Joe Panettieri
D-day is nearly here. Microsoft is expected to launch a range of Software as a Service (SaaS) applications — known as the Business Productivity Online Suite (BPOS) — in October. The BPOS offering could wind up competing head-on against some managed service providers. Here’s why.
Managed Virtualization Services Gain Momentum
Posted September 19th, 2008 by Joe Panettieri
From VMworld to the ConnectWise Partner Summit, managed service providers attending conferences this week are talking up managed virtualization services.
ConnectWise CEO Tells MSPs: Keep Dell, Google and Microsoft Out of Your Cloud
Posted September 18th, 2008 by Joe Panettieri
During his keynote at the ConnectWise Partner Summit in Orlando, CEO Arnie Bellini asserted that Technology as a Service (TaaS) will emerge as a super set of Software as a Service (SaaS) and Hardware as a Service (HaaS). And he sent a clear message to Dell, Google and Microsoft: Managed service providers will be prepared to compete against those tech giants in the cloud.
Meet MSPmentor At ConnectWise Partner Summit
Posted September 9th, 2008 by Joe Panettieri
If you’re a managed service provider heading to the ConnectWise Partner Summit in Orlando, Florida (Sept. 17-19) and would like to meet, please email me (joe [at] ninelivesmediainc.com).
Why Is N-able CEO Gavin Garbutt Coming to the Big Apple?
Posted August 15th, 2008 by Joe Panettieri
The last time I visited N-able CEO Gavin Garbutt at the company’s headquarters in Ottawa, he was celebrating N-able landing on Deloitte Canada’s Technology Fast 50 list. This time around, I expect to see Garbutt in New York the week of August 18, where he’ll be meeting with customers and investors. Yes, investors.
Kaseya User Conference: 30 Highlights (30 to 21)
Posted June 2nd, 2008 by Joe Panettieri
A range of managed services trends are surfacing here at the Kaseya User Conference in Las Vegas. We’ll be counting down the top 30 trends and takeaways over the next two days. Here are items 30 to 21 on our list:
Take a look at our 