MSPmentor

Autotask today is expected to announce upgrades to Autotask Pro and Autotask Go!, the company’s family of professional services automation (PSA) Software.

The software helps VARs and managed service providers to establish, monitor and track service response goals, as well as manage Service Level Agreements, according to Autotask.

The upgrades, expected to be released today through Autotask’s Software as a Service (SaaS) design, allows Autotask’s 25,000 current users to take the following steps: Read More >

Autotask made an intriguing move this week with its product branding. Solutions providers and software companies should take note. As Autotask prepared to launch an entry-level MSP solution, the company must have been tempted to call it “Autotask Lite.” In my humble opinion that would have been a mistake. Here’s why. Read More >

If cost is the biggest hurdle standing between you and a managed services practice, consider this: Autotask has launched a new, low-cost managed services platform called Autotask Go! The hosted MSP platform has a fixed fee of $99 and no start-up costs. And the user interface resembles intuitive, consumer-oriented designs (a la Quicken or Google Analytics).

According to Autotask CEO Bob Godgart, the Go! edition is designed for solutions providers with three or fewer employees. Godgart has been hinting about a potential low-cost solution for a few months, and officially announced it the SMB Nation conference in Seattle. Read More >