I was surprised to recently receive a voicemail from Apple. More precisely, The Apple Store in San Francisco was dialing my office phone line to see if I required any special products, business services or education. It wasn’t a consumer-centric message. It was Apple for business. And it’s a sign of things to come from Steve Jobs and Company. Here’s why.
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Apple Dials Small Business Owners
Posted June 11th, 2010 by Joe Panettieri
Apple’s Genius Bar: The Ultimate Hardware as a Service
Posted January 7th, 2009 by Joe Panettieri
The best managed service providers remotely address nearly 99 percent of customers’ IT issues. But for that final one percent of problems — the headaches that require on-site support or face-to-face hand holding — I hope MSPs and hardware-as-a-service (HaaS) pros begin to emulate Apple’s Genius Bar concept. Here’s why.
Can MSPs Deliver Apple’s Simplicity, Elegance?
Posted May 21st, 2008 by Joe Panettieri
During a conversation yesterday with Ken Vanderweel, director of product marketing for Nimsoft, we discussed the flood of Wintel (Windows on Intel) VARs moving into the managed services market. In my opinion that’s a good thing — and a bad thing.
