The best managed service providers remotely address nearly 99 percent of customers’ IT issues. But for that final one percent of problems — the headaches that require on-site support or face-to-face hand holding — I hope MSPs and hardware-as-a-service (HaaS) pros begin to emulate Apple’s Genius Bar concept. Here’s why.
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Apple’s Genius Bar: The Ultimate Hardware as a Service
Posted January 7th, 2009 by Joe Panettieri
Can MSPs Deliver Apple’s Simplicity, Elegance?
Posted May 21st, 2008 by Joe Panettieri
During a conversation yesterday with Ken Vanderweel, director of product marketing for Nimsoft, we discussed the flood of Wintel (Windows on Intel) VARs moving into the managed services market. In my opinion that’s a good thing — and a bad thing.
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