MSPmentor

The year of the cloud/on-premises hybrid model marches on. The latest example: Asigra, a cloud backup and recovery software provider that works closely with MSPs, says its Hybrid Cloud Backup and Recovery software is now open to a who’s who of cloud service providers. Here’s the list, and why I think this move is a sign of things to come.

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It started in 2007: New Mind Group, purveyors of managed services to SMBs in the greater Kalamazoo, Mich. area, began to run into severe scalability issues with traditional Microsoft Exchange installations. As businesses grew, so did their computing needs, but they didn’t have the money or facilities to grow proportionately. That’s when New Mind Group decided to help blaze a trail now being followed by the city of Los Angeles and go to Google Apps.

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With one month remaining in 2009, software as a service (SaaS) stocks remain red hot. Nine Lives Media Inc.’s SaaS 20 Stock Index is up 53.74 percent so far this year — with 19 of the 20 index members seeing their shares rise. Here’s a look at the index’s year-to-date winners, plus the reason why Rackspace Hosting Inc. is joining the SaaS 20 Stock Index.

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Talk about two extremes: Yesterday, Canonical CEO Mark Shuttleworth (the guy behind Ubuntu Linux) said Amazon Web Services has emerged as a de facto cloud standard until open, vendor-neutral cloud standards can be developed. Yet only three percent of MSPs leverage Amazon’s cloud, according to our ongoing MSPmentor 100 survey. What’s behind the disconnect? Here are some thoughts.

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Windows Azure — Microsoft’s cloud platform — went dark for nearly 24 hours last weekend. Let’s keep the darkness in perspective: Azure is not a production network yet; it’s merely a test cloud environment that Microsoft is still optimizing. But 22 hours of darkness doesn’t inspire peace of mind in cloud systems. And I’m starting to think that Amazon.com — backed by loads of open source applications — is the cloud to beat.

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Can Amazon Web Services and other cloud services from the online retailer catch on with managed service providers? The vast majority of MSPs are keeping an open mind as Amazon continues to expand its cloud, according to MSPmentor’s latest weekly reader poll. Take a look at the results.

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First, the good news: Software as a service (SaaS) stocks performed better than the Dow Jones Industrial Average (down 8.84 percent) and the Standard & Poor’s 500 index (down 8.57 percent) in January 2009. Now the bad news: SaaS stocks still fell almost 7 percent during the month, according to our SaaS 20 Stock Index. Here’s a look at the biggest monthly SaaS winners and losers, plus a SaaS market forecast from IDC.

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Should  you build your own cloud computing system or simply leverage a third party cloud service? The answer to that question depends on which managed service provider you ask.

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Competition in the Web hosting market continues to rise. The latest example involves Salesforce.com, which has unveiled a new service — called Force.com Sites — that allows customers to run their Web sites in the Salesforce.com cloud. The move comes only a few days after Microsoft launched its Azure cloud services.

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It was only a matter of time. Amazon.com’s Elastic Compute Cloud (Amazon EC2) will soon support both Windows Server and SQL Server, according to this blurb on the Amazon.com Web site.

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At what point does the online backup market become saturated? I ask myself that question at least once a week. The reason: I get flooded with emails, voicemails and press releases about managed service providers and resellers signing up for online backup services.

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A strong financial report from Amazon.com lifted the SaaS 20 Stock index a tiny 0.20% gain for the week ended July 25. The index has now climbed almost four percent since early July. Are software as a service (SaaS) stocks ready to continue a rally? We’ll find out on July 30, when RightNow (RNOW) is scheduled to announce 2Q results after the market closes.

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Does Apple want to be a managed service provider? In some ways, yes. But so far those efforts aren’t going too well. The company’s MobileMe service — a cloud-based system designed to manage your contacts and calendars across a range of devices — is taking a beating from critics. Even The Wall Street Journal’s Walt Mossberg, typically an Apple advocate, is telling readers that MobileMe is filled with problems.

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Software as a service (SaaS) sounds so simple. But the SaaS model gets complicated when businesses depend on multiple SaaS applications from multiple companies. The big challenge: How can an organization — or a managed service provider — coordinate data between multiple SaaS clouds? SnapLogic, an open source startup, is working to address that issue.

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Amazon.com’s Simple Storage Service (S3) suffered its second big service outage this year on Sunday, July 20, notes GigaOm. Om Malik reports that some S3 services were down for eight hours.

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