MSPmentor

PacketTrap MSP, by Quest Software, is comprehensive infrastructure remote monitoring and management solution.  PacketTrap MSP provides a cost effective way for the MSP/Service Provider to offer customers a complete solution which addresses the critical challenges that they are faced with on a daily basis.  Whereas other remote management platforms manage just the servers, desktops, and laptops, PacketTrap MSP is the first provider to extend managed services functionality to the real pain point: The traffic and bandwidth challenges on the network. Some of these include traffic analysis on any device, application, virtual infrastructure and VoIP monitoring.

PacketTrap MSP provides service providers with a 360 degree view of their customer’s single and multi-site networks and allows them to manage and maintain their infrastructure from a single interface. PacketTrap sets up in minutes and auto-discovers system resources and their metrics, including hardware, operating systems, virtualization, databases, middleware, applications and services. Download our free trial or call us 866.697.8360 for more information.  In addition, our PacketTrap MSP community is a comprehensive resource for PacketTrap MSP users as well as MSP’s looking to build their business.

PacketTrap MSP Features – In addition to Patch Management, Robust & Detailed Device Monitoring, Ticketing, Alerting, and Remote Control / Help Desk, PacketTrap MSP uniquely provides:

• Network Traffic & Website Surfing Analysis – Want to know what specific traffic is clogging your customer’s network?  Identify patterns and usage so that you can determine the impact of the network traffic.
• PT Anti-Virus – Now you can deliver an integrated AV solution via the PacketTrap solution so that you have central management of AV as well as real time status updates.
• Virtual Infrastructure Monitoring - Monitoring support for Cisco Nexus switches and VMware ESX and Six for virtualized environments.
• VoIP Monitoring – Monitor, report and alert on your customer’s network capacity so that they are able to provide higher then acceptable call quality.
• Custom Scripting – Custom Scripting is about auto remediation and the ability to fix problems automatically, as they occur. What this means is improved customer satisfaction and increased efficiency.
• Network Mapping – With network maps, you can quickly view the status of a network, see if there are any broken connections and then determine where and the details of the devices located in your customers offices.
• PSA Integrations with Autotask, Connectwise and Tigerpaw
• Custom Reports & Dashboard Gadgets – A simple wizard allows you to create custom reports in minutes. Custom gadgets now appear in reports and dashboards decreasing configuration time.
• Performance Baseline Monitoring - Automatically analyze collected data to identify changes in the network behavior.  Establish a baseline to represent the regular and expected activity of the devices in a network, thus eliminating false positive alerts and reducing manual configuration.
• PacketTrap MSP Acceleration Program – One of the biggest challenges affecting companies today when moving from break-fix to Managed Services is coming up with a business plan that doesn’t take months to complete but yet robust enough to get the job done. Starting in January, PacketTrap’s MSP Acceleration Process does just that, our process is designed to assist our partners in making the transition into the managed service model. The MSPP brings a unique industry perspective as well as the tools & resources required to build, price, market and even sell managed services. To find out more, go here.
• PacketTrap MSP Community – The PTMSP community is a comprehensive and integrated resource for PacketTrap MSP users as well as MSPs looking to build their business.  Share ideas and business knowledge with other MSP’s.  To access the community go here.