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Sometimes, I find the most innovative managed service providers where I least expect them. A case in point: I visited Sytec Business Solutions — a managed service provider in Raleigh, North Carolina — on August 15. The company occupies an old Victorian home a few minutes from the heart of the city. There’s nothing flashy about Sytec Business Solutions or its headquarters.
But perhaps that’s the point: Instead of spending big dollars on a costly headquarters, the company seems to be plowing money into training, help desk and custom solutions for its customers. Here are some examples of what Sytec is doing right.
There are roughly 8,000 managed service providers in the United States, and the typical managed service provider generates $3.9 million in annual revenue.
Here are some other fast facts about typical MSPs, according to a presentation delivered today at the Ingram Micro Seismic Partner Conference in Chicago. Read More >
As managed service providers seek to outsource work to one another, you’ll need to do your homework before signing on the dotted line. Generally speaking, I believe most managed service providers are honest, hardworking entrepreneurs. But there are a few horror stories in the managed services sector — the most famous one involving former Compulinx Managed Services CEO Terrence Chalk. Read More >
GenY — those high-tech kids graduating from college now — can be challenging to recruit and retain. But they’re also Web 2.0-savvy, and hip to where high-tech is going next.
So where can you find top GenY talent? And how can you keep them on board once you hire them? The Human Capital Institute is producing a Webcast on that very topic. The event runs online multiple times over the next few days. You can find more information here.
You’re a managed service provider and you’re seeking to take your business from good to great. Here are five key mistakes you’ll need to avoid while building your start-up business. Read More >
I’m packing my bags and heading to the Kaseya User Conference in Las Vegas, which runs June 1-3. On the one hand, I expect to hear plenty of “Kaseya” centric news at the event. But I will also be digging deeper, meeting with managed service providers and corporate IT leaders, to hear about their experiences and learnings in the managed services market. Here are five trends or themes I’ll be exploring.
Nimsoft CEO Gary Read says one of his biggest challenges right now is finding talent to fill key company positions. Read isn’t alone. Many other managed service platform providers and business automation specialists have expressed similar needs to me.
In Read’s blog he mentions the current open posts at Nimsoft:
Can a single visionary transform a solutions provider into a managed service provider? Or does it take multiple executives — each, with different talents — to build a thriving managed services business?
Before you answer, consider the situation at Computer Network Solutions LLC, a fast-growing MSP in Plainview, N.Y., that now manages more than 200,000 customer devices,
