MSPmentor

Dimension Data, an IT solutions and services provider, has acquired the Xigo, a telecom expense management (TEM) solution provider, as part of its broader plan to become a complete managed communications services provider.

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According to Amtel, a mobile device management (MDM) and telecom mobile expense management solution provider, 1.5 million new smartphones were activated during the first three weeks of December 2011, and another 6.8 million smartphones were activated just on Christmas Day alone. That means, as regular work schedules resume, enterprise IT departments are expecting an influx of employees wanting to use their smartphones and other mobile devices in the work place.

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Desktone, Inc., a desktop as a service (DaaS) specialist, has caught its first major customer of 2011. Paladin Building Services, LLC, will use the DaaS provider’s cloud-based virtual desktop infrastructure (VDI) solution as the company transitions from a thin client environment to a virtual one.

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Small and midsize businesses (SMBs) apparently have growing plans for tablet computers and Apple iPad purchases in 2012, according to The NPD Group, a consumer market research firm. For managed services providers, SMB tablet spending plans for 2012 reinforce the need for proactive mobile device management (MDM) strategies, MSPmentor believes.

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ProviDyn, an IT support, network solutions and private cloud solution provider, will kick off 2012 with a new managed services contract with ServPro, a fire, water, mold and specialty cleanup and restoration service provider. ServPro is a nationwide organization but has local franchises throughout the United States. ProviDyn’s contract is with ServPro’s branch in Atlanta, Ga. where the managed service provider (MSP) already supports many small and medium-sized businesses (SMBs).

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I’ve spoken with industry analysts, listened to co-workers and read plenty of IT prophecies form an opinion about what the New Year will bring. In my opinion, the two hottest managed services sectors entering 2012 are  managed document services (MDS) and mobile device management (MDM). I expect both MDS and MDM to headline MSPmentor’s coverage and dominate the managed services market in 2012. Here’s why.

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The last time we heard from MegaPath, a managed data, security and voice service provider, the company had just inked a partnership with ChamberofCommerce.com, a small business directory service site. That was July 2011. Now, MegaPath has revealed several upgrades to its suite of cloud-based managed security services.

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Cormant, Inc., an IT infrastructure management software provider, has capped-off 2011 by announcing both revenue growth and international customer momentum. Specifically, the company has roughly 37 percent revenue growth from 2010 to 2011 and added more customers in Asia-Pacific, Europe and North America. In a prepared statement, Cormant CEO Paul Goodison offered an explanation for the software provider’s successful year.

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SysAid Technologies, an IT service management software and help desk solution provider, has a message for IT staff looking forward to taking a few days off during the holidays: Not so fast. According to the software provider, there is no more ideal time for IT administrators to evaluate company IT systems than during the holiday season when most employees are out of the office and usually not logging-in to company networks via mobile devices to work remotely.

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Numara Software, a help desk software provider, has a message for MSPs: Your mobile device management (MDM) efforts should integrate with your existing managed services for network devices security, provisioning, management and control. So where does Numara Cloud fit into the MDM Conversation?

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While exploring the depths of archived, deleted and old email stored by SMBs is not exactly an adventure worthy of Indiana Jones, this activity does offer MSPs the opportunity to help SMB customers improve productivity. According to a recent study of almost 200 IT decision-makers at SMBs from GFI Software, 69 percent of respondents indicate that employee requests for assistance retrieving deleted emails limits the productivity of their IT staff, and 45 percent admit to no IT solution for managing and automating email archive retention and retrieval.

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Numara Software, a service desk and help desk software provider, is launching mobile device management (MDM) solutions. First up, Numara has introduced the Numara Cloud — a suite of IT service lifecycle, endpoint lifecycle and MDM solutions for physical and virtual environments. Second, Numara has developed the Numara Cloud Mobile Device Manager. The big question: Can Numara stand out in the crowded MDM market?

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TwinStrata, a cloud storage solution provider, has released CloudArray 3.0. The CloudArray line is the company’s signature cloud storage solution — a line of virtual and physical appliances designed to give enterprise companies secure and efficient iSCSI access to cloud storage.

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The ConnectWise IT Nation conference kicks off November 9, but most attendees are already on hand for numerous pre-conference sessions. So what’s the managed services chatter so far? Here are 10 conversations, trends, and news tips worth tracking.

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RES Software, which develops Windows Desktop management software, has launched a service provider program to assist partners with hosted virtual desktops. The RES Service Provider (RSP) program is for partners that participate in Microsoft’s SPLA (Service Provider License Agreement) program and the Citrix Service Provider (CSP) program. The addition of RES Software allows service providers to track application licenses in real-time and only pay for actual end-user usage, RES claims.

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LiveTime Software, which develops IT service management solutions, has launched a virtual appliance. LiveTime claims the appliance allows companies to run their own private or public ITSM cloud. Initially, the appliance supports VMware environments, but additional virtualization support is planned.

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Hewlett-Packard is experiencing growing demand from managed service providers for its Discovery and Dependency Mapping Inventory Advanced Edition (DDMA). That’s according to Jimmy Augustine, group product manager of Configuration Management Database for HP Software. I caught up with Augustine to find out why more MSPs are suddenly seeing the value of HP’s DDMA solution.

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BoxTone, an enterprise mobility management (EMM) specialist, has teamed with 3LM to deliver an embedded security and management platform for Google Android mobile devices and applications. Here are the details.

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eFolder, the cloud storage provider, is set to launch an MSP migration program that helps to shift partners from Zenith Infotech BDR (backup and disaster recovery) to eFolder’s cloud services. The so-called eFolder BDR Rescue Program, which seeks to capitalize on Zenith Infotech’s recent bond default, will apparently launch this week. Here’s what MSPmentor expects MSPs to hear.

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The North American  SaaS-based enterprise resource planning (ERP) market remains promising for the next several years, according to a new report from Research & Markets. The study predicts SaaS-based ERP software revenue will experience a compound annual growth rate (CAGR) of 24.8% between 2010 and 2014. One of the key factors contributing to this market growth is the low initial investment required to implement SaaS-based ERP software, and the SaaS-based ERP Software market in North America has also been witnessing the emergence of open source SaaS-based ERP vendors. So outside of being a bonanza for lovers of acronyms, what does this news mean for MSPs serving the SMB sector?

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Global spending by SMBs on mobile SaaS is expected to enjoy 29.5 percent compound annual growths in the next five years, jumping from $3 billion this year to $16.6 billion in 2016, according to a new study from Strategy Analytics. On a regional basis, North America and Western Europe represent the greatest near-term SMB spending opportunity for mobile SaaS, and SMBs in North America spend twice as much on mobile SaaS as those in Western Europe.

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ManageEngine , which develops managed services and IT service desk software, has launched three new products designed for MSPs and IT administrators. The featured product is the VQManager Distributed Edition, which helps MSPs maintain VoIP networks for customers. Here are the details.

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Anecdotal evidence suggests Microsoft Lync — the unified communications platform — continues to gain momentum. For instance, both Volkswagen Group of America and LA Fitness have rolled out Lync, the software giant says. Plus, the Microsoft Pinpoint partner locator tool now lists at least 100 Lync channel partners across the U.S. My bigger question: Can MSPs somehow generate recurring revenues from Lync?

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