Remote monitoring and management (RMM) software is widely available from a range of vendors. The offerings include on-premise and SaaS offerings. Our RMM news coverage and perspectives are below. Plus, check the MSPmentor Resource Center (free registration required) for more than 100 different case studies — many of which focus on RMM tools.
Cloud-based unified network management platform provider Servoyant has added about 100 improvements to its most recent release, Servoyant 5, but the star of the upgrade is new support for LogMeIn Pro. And while Servoyant is keeping prices the same in its new release, it’s throwing in a license for LogMeIn Pro to sweeten the deal.
If you missed today’s webcast — on RMM Software First Steps — you can still view it on-demand starting Monday, April 23. Simply register at that time. The webcast focused on RMM (remote monitoring and management) software tips and guidance from two well-known managed services providers (Liberty Technology CEO Ben Johnson and White Glove VP Dave Bartelli). LabTech Software CEO Matt Nachtrab also discussed the new LabTech 2012 software release, which debuted April 16.
LabTech 2012, debuting today, features mobile device management and native Mac and Linux agents for managed services providers. But the two LabTech Software developments that caught my attention involve LabTech’s headcount (now 131 employees) and LabTech’s Ignite software strategy — which involves LabTech experts like Kevin Gibson and Vernon Southmayd. LabTech CEO Matt Nachtrab (pictured) offered MSPmentor some background on April 13.
The popular remote access service provider LogMeIn Inc. is launching its own cloud data storage and sharing service to enable users to securely share information across PCs, Macs, iPads, iPhones and Android devices.
ConnectWise has started to promote “The IT Office Bundle” — featuring ConnectWise, LabTech and Quosal applications – to VARs, MSPs and IT service providers. News of The IT Office Bundle is not surprising, based on CEO Arnie Bellini’s keynote at the IT Nation conference in November 2011. The bundle seeks to help MSPs with professional services automation, remote monitoring and management, and quoting and sales proposal processes.
Online and email scams are nothing new, and most SMBs long ago implemented at least rudimentary antivirus and antispam filters to help protect against hidden viruses, phony emails and the like. However, a new report from SMB security specialist GFI Software demonstrates that internet scammers are employing highly sophisticated methods that in many cases may require SMBs to seek MSP assistance.
Join us Wednesday, April 18 for our next Channel Expert Hour webcast. We’ll hear from two LabTech Software 2012 beta testers as well LabTech CEO Matt Nachtrab. Our guest MSP speakers (Liberty Technology CEO Ben Johnson and White Glove Technologies VP Dave Bartelli) will describe the key considerations they weighed when evaluating various RMM (remote monitoring and management) software.
Most MSP software platforms are evolving beyond PC and server management to include cloud monitoring. But some platforms, such as Opstera AzureOps for Windows Azure, were designed from the ground up for cloud monitoring. Opstera claims more than 100 customers now use AzureOps to monitor Microsoft (NASDAQ: MSFT) Windows Azure metrics. Is this the start of a bigger trend?
Fujitsu’s Global Cloud Portfolio is set to offer Nimsoft‘s cloud-based monitoring and IT service desk solution to partners, SaaS ISVs (independent software vendors) and customers. The Fujitsu-Nimsoft cloud partnership will start in Australia and New Zealand before expanding worldwide. Here’s the potential upside for Fujitsu and Nimsoft.
N-able Technologies is developing mobile device management (MDM) software capabilities for Apple iOS (iPhone, iPad) and Google Android devices. The N-able MDM solution is expected to be available in Q4 2012. Translation: N-able will join a growing list of software companies assisting MSPs with smart phone and tablet management, though I believe most MSPs have yet to formulate clear MDM strategies.
Everybody’s talking about Dell’s (NASDAQ:DELL) recent acquisition spree – five since the beginning of 2012 and three of those in the last week. From AppAssure to SonicWall to Wyse to Clerity Solutions to Make Technologies. And that adds to a whole bunch of acquisitions in the last year including SecureWorks which was recently recognized by Forrester Research as one of the leaders among big managed security service providers. Forrester particularly cited Dell Secureworks for the quality of its consultants and engineers.
CA Technologies has confirmed a mid-market reorganization involving Nimsoft (IT management software) and ARCserve (storage, backup and disaster recovery), which was first reported by MSPmentor. But this is more than a product story. It’s part of a broader strategy to make sure CA is accelerating its business with mid-market MSPs (managed services providers) and emerging enterprises, according to Senior VP Michael Crest (pictured). Here’s the update.
Nimsoft CEO Chris O’Malley has exited the managed services and cloud services software company, sources tell MSPmentor. Going forward, Nimsoft’s sales, marketing and engineering organizations will report directly into Nimsoft parent CA Technologies, the sources added. Here’s the background.
ConnectWise CEO Arnie Bellini says ConnectWise and the ConnectWise Capital investments are striving to achieve $100 million in combined annual revenues this year. Assuming ConnectWise is in that revenue neighborhood by the end of 2012, I believe ConnectWise would rank among the largest business management and IT automation software companies focused exclusively on VARs, MSPs and IT service providers. Here’s some perspective.
N-able Technologies has delivered its next-generation managed services platform, N-central 8.2, as either a cloud or on-premises solution for MSPs. At the same time, N-able executives are on the road hosting regional N-able Partner Summits that replace the company’s annual partner summit. These latest N-able efforts surface a few months after the software company received a private equity investment to drive growth.
Quest Software, promoter of the PacketTrap MSP and PSA platforms, has launched vFundamentals, a virtualization management suite for VMware (VMW). The obvious question: Will Quest begin to connect the dots between its managed services software and virtualization management software?
AppFirst, the creator of a customizable real-time application performance monitoring platform and dashboard, has taken its technology the next step by applying it to business information. The company has extended its platform and dashboard to collect and visually display real-time business information as it happens.
Hosted IT automation platform provider OS33 is enhancing its offering with a new tool called the Unified Consumption Report, designed to give MSPs and their customers a more detailed view of the cloud services they are consuming and what they are paying for them.
Datto, a backup and disaster recovery (BDR) company that works closely with MSPs, has completed an initial integration with ConnectWise. By integrating Datto devices into ConnectWise, partners can monitor device alerts directly through ConnectWise rather than simply through email, according to Shannon Kohn (pictured), marketing and channel relations director at Datto. Here are more details.
When Kaseya announced an executive transition in India yesterday, I wondered if the company had hit any hurdles with its international strategy. Kaseya has been expanding aggressively in India since at least 2009, so the country is extremely strategic to Kaseya’s international strategy. One of the key names to know going forward: Kaseya Executive VP Martin Ashby (pictured). Now, here’s some background on the lastest move.
I realize managed services is a business model. And the MSP market is far more than PSA, RMM and BDR software. Still, managed services providers (MSPs) and their software partners often are joined at the hip, working together to automate IT management and customer support. So where is the managed services software industry heading next? My educated guesses are below…
Quest Software, the IT management solution provider, has upgraded its Foglight Network Management System (NMS) to include support for a VoIP service from Avaya, the Unified Communications (UC) provider that recently acquired RADVISION.
Within the managed services software market, sales of PSA (professional services automation) and RMM (remote monitoring and management) software continue to grow, as does cloud adoption of such tools. Amid the market growth, the industry is also consolidating a bit as some vendors (ConnectWise-LabTech Software, PacketTrap MSP and PSA, and Kaseya) attempt to juggle both offerings. But are we really talking about market consolidation — or IT convergence?
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