Remote monitoring and management (RMM) software is widely available from a range of vendors. The offerings include on-premise and SaaS offerings. Our RMM news coverage and perspectives are below. Plus, check the MSPmentor Resource Center (free registration required) for more than 100 different case studies — many of which focus on RMM tools.
N-able Technolgies, the remote monitoring and management (RMM) software provider, has partnered with Hartco Distribution in order to expand its reach further into Canada. N-able’s plan is to target what N-able VP of Sales Mike Cullen [picture] referred to as “untapped opportunities for MSPs” in the Canadian market. Here’s more on the plan, as well as how Hartco fits in.
Competition among remote monitoring and management (RMM) software providers is beginning to heat up in 2012. And as is usually the case, intense competition is leading to rapid software solution innovation. The latest example? The RMM provider Level Platforms has introduced its signature Managed Workplace 2012 edition with one of the hottest new business management software features on the market today — mobile device management (MDM) software.
A few weeks ago I mentioned some of my concerns about the ever-growing Gartner Magic Quadrant research effort. Now, it’s time for me to reverse course — just a little — because I’m very curious about the new Gartner Client Management Tools Magic Quadrant research. The research includes Kaseya — but it stops short of covering additional MSP-centric software companies that offer remote monitoring and management (RMM) platforms. Here’s some perspective.
After roughly three years of quiet growth, it sounds like GFI Software is starting to earn respect as a top-tier player in the managed services software market. Indeed, more than 5,000 MSPs now use the company’s GFI Max RemoteManagement platform, according to GFI Max General Manager Alistair Forbes (pictured). If accurate, I believe that figure would place GFI among the largest providers of remote monitoring and management software to MSPs.
Rackspace, the hosting and cloud services provider, is preparing to launch a remote monitoring service — which will apparently monitor customers’ on-premises servers. Andrew Schroepfer, VP of enterprise strategy at Rackspace, mentioned the potential managed services move during the CA Technologies MSP Symposium today in Miami, Fla.
ManageEngine has kicked off 2012 with a flurry of announcements. This time, ManageEngine has released version 10.2 of the ManageEngine Applications Manager — a software solution designed to ensure that business servers and applications have high uptime.
Paessler, the network monitoring software company, will soon release PRTG 9.2 — the newest version of its flagship monitoring solution for SMBs and enterprise businesses. The upgrade includes a Mobile Web GUI, speedier web page loading and support for VMware vSphere 5. The new version of Paessler’s PRTG monitoring solution is set to debut at Cisco Live London 2012 (Jan. 30 – Feb. 3). And when it does, Paessler says it will include over 400 improvements.
When LabTech Software launched a cloud edition yesterday, it completed a ConnectWise Capital triple play. Indeed, ConnectWise now essentially has at least three cloud services — ConnectWise Cloud, LabTech Cloud and Quosal On Demand — that MSPs can piece together into an extended business management platform. The net result: I think ConnectWise CEO has found a way to further increase ConnectWise’s valuation.
Opengear, which develops remote infrastructure management solutions, is launching a remote monitoring and management (RMM) product for managed service providers. Opengear claims the new ACM5500 gateway overcomes many remote management limitations that MSPs currently face.
The lines between managed services software, NOC (network operations center) services and help desk services continue to blur. The latest example involves Level Platforms introducing NOC and Help Desk services tied to its Managed Workplace platform for MSPs in the small business IT services market. This is part of a growing trend in the MSP market.
LabTech Software is the latest managed services software company to introduce a cloud edition. Indeed, LabTech’s flagship RMM (remote monitoring and management) software is now available as a LabTech Cloud edition. CEO Matt Nachtrab offered additional perspectives.
Cepra, a managed service provider for desktop, network and datacenter infrastructure, has chosen Nimsoft’s remote monitoring & management (RMM) and service desk solutions to support its Mexican customer base. The news is interesting because it involves two Nimsoft product lines coming together as a single support dashboard for Cepra.
LabTech Software, the remote monitoring and management (RMM) software provider, has developed a software certification program for the company’s MSPs, VARs and IT service providers. Such certification efforts are part of a growing trend in the managed services software market.
Earlier this week, GroundWork Inc., the monitoring software developer, released GroundWork Monitor Core — a free version of its GroundWork Monitoring Enterprise version. The release was really two moves in one for GroundWork — which wants to more effectively target the SMB market and managed services providers (MSPs).
Monitoring as a Service (MaaS) continues to gain momentum, according to LogicMonitor CEO Kevin McGibben (pictured). During our conversation in mid-January, McGibben said LogicMonitor, which offers network, hosted and cloud monitoring, has seen an uptake in the number of MSPs looking to add monitoring to its overall service offering. And while LogicMonitor still primarily sells its solution to enterprise end-users, McGibben expects the company’s MSP base to grow significantly the next 12-18 months. Here’s why.
Level Platforms grew its customer base 45 percent in 2011. Now, the company is preparing a major managed services road show and developing enhancements for Managed Workplace, Level Platforms’ flagship remote monitoring and management (RMM) software, said Dan Wensley (pictured), VP of partner development and marketing. Key to those efforts: Plugging Dave Sobel, the newly hired director of partner community, into Level Platforms’ business starting on January 23. Here’s the strategy.
In a blog to Kaseya’s managed services partners, CEO Gerald Blackie looks back on 2011 and offers a preview of 2012. After reading Blackie’s blog, MSPmentor zeroed in on at least seven themes and moves that are worth a closer look. Here’s a summary for MSPs.
Bomgar, which makes remote support software, has released Bomgar 12.1. As MSPmentor expected, the upgrade focuses on security, mobility and productivity– with an emphasis on Apple iOS (iPad and Iphone), Android and Intel vPro support. Bomgar has 6,000 international corporate customers and MSPs as customers across 52 countries. Here’s an overview of Bomgar 12.1.
It’s not quite an earnings release, but N-able Technologies has offered some anecdotal information to describe the company’s continued momentum in the managed services software market — including key MSP milestones outside of North America.
We’re six days into the New Year. I’m caught in a technology paradox — still feeling optimistic but also feeling a little burned out. Perhaps I’m just tired of chasing this week’s merger and acquisition news in the managed services market. Either way, here are seven managed services blogs and MSP news stories MSPmentor’s team didn’t have a chance to write for the week ending January 6, 2012.
BrightGauge believes it has built an easier way for managed services providers (MSPs) to create and deliver performance reports to customers. BrightGauge’s cloud-based application, championed by Eric and Brian Dosal (pictured), involves a five-step process to generate customer reports. Here’s an overview.
Big vendors like Cisco Systems (CSCO) and Microsoft (MSFT) are finally taking a closer look at the managed services market. The Cisco OnPlus Service and Microsoft Windows Intune cloud services both are designed to help MSPs more effectively manage customer systems. But the Cisco and Microsoft strategies are strikingly different. Fact is, Microsoft could learn a lot from Cisco Systems in the managed services market. Here’s why.
ConnectWise CEO Arnie Bellini and President David Bellini have spent the past two years preparing for software industry convergence and competitive wars. The result: ConnectWise and its investments — most notably LabTech Software and Quosal — have been in growth mode. But ironically, the anticipated MSP software wars never fully emerged. Here’s the back story.
