MSPmentor

Echoworx, which offers encryption services, has opened up its secure cloud to third-party partners and customers, including mobile device management providers (MDMs), mobile enterprise application platforms (MEAPs) and cloud services providers. According to Echoworx CEO Michael Ginsberg, customers are asking for a mobile or enterprise application that they can use to push credentials through without going through the work of setting-up and managing a PKI infrastructure.

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BMC Software‘s recent buyout of Numara Software, a SaaS company, has potential implications for the IT management market. And some potential rivals such as ManageEngine are responding with competitive statements.

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SolarWinds, the IT management software provider, has acquired EminentWare, a Windows server and workstation patch management software provider. SolarWinds VP of Network Management Sanjay Castelino offered MSPmentor some insights on where the company is heading next.

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NetClarity, the intrusion defense and network access control (NAC) company, has its eye on the U.S. SMB managed security service provider (MSSP) market. NetClarity Chief Technology Officer (CTO) Gary Miliefsky (pictured), described the company’s strategy in an interview with MSPmentor.

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Roaring Penguin, the anti-spam software company, has released a new version of its CanIt anti-spam solution. The upgrade includes a continued focus on the managed services provider (MSP) market.

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Wavelink continues to bolster its real-time telecom expense management (TEM) solution, called Wavelink Avalance Telicost. Indeed, Wavelink has added reporting and usage capabilities to the platform. Now IT administrators and IT service providers can use the new features to monitor, analyze and manage data, voice, SMS and roaming usage on network-connected mobile devices.

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Paessler, the network monitoring software company, will soon release PRTG 9.2 — the newest version of its flagship monitoring solution for SMBs and enterprise businesses. The upgrade includes a Mobile Web GUI, speedier web page loading and support for VMware vSphere 5. The new version of Paessler’s PRTG monitoring solution is set to debut at Cisco Live London 2012 (Jan. 30 – Feb. 3). And when it does, Paessler says it will include over 400 improvements.

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When Symantec (SYMC) delivered record Q3 results today, there were two news hooks for MSPmentor to consider. On the one hand: Wall Street is worried because Symantec forecast future sales that aren’t all that impressive. But on the other hand: I was surprised to hear Symantec describe the strength of its managed security services business. Were MSPs listening to that chatter?

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LogicMonitor, the network, hosting and cloud monitoring software provider, has added new features to its Monitoring-as-a-Service (MaaS) solution for managed service providers. The move falls in line with what LogicMonitor CEO Kevin McGibben told me just one week ago about the company expanding its monitoring offering into Asia and further into Europe. A major part of LogicMonitor’s plan, according to McGibben, is to add more MSP customers. Here are more details on LogicMonitor’s first move as part of its regional expansion push.

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SysAid Technologies, which develops IT service management (ITSM) and customer service support software, has added two new executives as part of its plan to expand its international presence.

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Bradford Networks, which specializes in Network Access Control (NAC) security solutions, remains committed to  small managed services providers (MSPs) as SMB channel partners, though the company no longer has a dedicated, separate group to pursue that market, according to CEO Dan Haley.

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GroundWork Inc., which develops monitoring software, has released a free version of its platform called GroundWork Monitor Core. It’s a move that GroundWork CEO and Co-Founder Dave Lilly says that the company has long been planning.

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Life seems good for Alert Logic, the which develops a SaaS-based security service for MSPs. For its fiscal year 2011, revenues rose 44 percent to $21.4 million, and annualized recurring revenues have hit $25 million. The figures sound promising — though MSPmentor does not have access to Alert Logic’s net income information.

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Tactical FLEX, a software development, IT consulting and professional services firm, has opened a new Network Security Operations Center (NSOC) at its headquarters in Seattle, Wash. Tactical plans to have network security analysts and some of its product support team members monitoring the NSOC and facilitating both local and remote network intrusion data 24 hours a day, seven days per week.

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There has been growing a concern over the security of industrial control systems, embedded systems that help run power utilities and wastewater treatment plants and other facilities. Managed security services providers could find a role in this space as companies look to shore up weaknesses. Here’s some background.

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Managed services executives continue to make career moves. Two examples: Managed services veteran Greg Carver has joined VirtuOz as senior VP of global services. Also, Chris Noell has joined Alert Logic as VP of product management.

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An increasing awareness of IT security issues displayed by SMBs during 2011 could present an opportunity for MSPs in 2012. The “SMB Market Landscape Report 2011,” a recent survey of 1,000 US- and UK-based SMBs released by internet security software provider AVG, indicates that traditional IT vulnerabilities are still causing SMBs the most concern, but there is a slow awakening to threats related to emerging technologies, especially among larger SMBs.

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Bomgar, which makes remote support software, has released Bomgar 12.1. As MSPmentor expected, the upgrade focuses on security, mobility and productivity– with an emphasis on Apple iOS (iPad and Iphone), Android and Intel vPro support. Bomgar has 6,000 international corporate customers and MSPs as customers across 52 countries. Here’s an overview of Bomgar 12.1.

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BT, the European managed services provider, will manage the global network services for Bristol-Myers Squibb through 2017. The two companies originally signed the managed services contract in 2005 and officially extended their current contract in early January 2012. The extended global network services contract covers all of Bristol-Myers’ wide area and local area networks; remote access, voice and telephony infrastructure; pharmaceutical-based compliance management; and network security services throughout all Bristol-Myers’ locations.

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O2 Business, which provides mobile and broadband service in the UK, is using Fiberlink Communications SaaS-based mobile device management platform for a “Joined Up People” initiative.

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Good Technology has developed a “Secure Android” solution that’s approved for use within U.S. Department of Defense Agencies. For managed services providers focused on the government vertical — and other verticals that need secure mobile device management — this development is worth watching. Here’s why.

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Mformation and Echoworx are partnering to promote mobile device management (MDM) security and encryption. Specifically, Mformation has added Echoworx’s mobilEncrypt ENDPOINT solutions to its MDM offerings.

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Infrastructure Solutions Inc. (ISI), which develops  IT inventory software, has added new capabilities to its signature Snapshot platform. Snapshot now includes Automatic Inventory Change Detection capabilities to help managed services providers (MSPs) track and maintain customers’ IT infrastructure.

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