Your sales team knows how to sell IT solutions. But they’ve never evangelized managed services to your existing and target customers. Further complicating matters, your sales team is worried about their compensation under a managed services model. Get Started: Register to enter our Resource Center, where you’ll be able to download numerous guides to building and running your managed services business. And check back often. We post new guides in the MSPmentor Resource Center every week.
RightNow, a CRM (customer relationship management) developer, gave skeptics reasons to believe companies can successfully leap from traditional software to newer software as a service (SaaS) business models.
Although RightNow wasn’t profitable in its most recent quarter, the company’s financial results easily beat Wall Street’s expectations. Here’s the scoop. Read More >
I’m not ready to press a panic button or sound an alarm. Generally speaking, the managed services market remains healthy and growing rapidly. But the weak US economy is starting to impact some managed service providers, according to a recent MSP roundtable attended by Axis Business Solutions.
Here are some anecdotal stats and trends culled from the event. Read More >
Can a single visionary transform a solutions provider into a managed service provider? Or does it take multiple executives — each, with different talents — to build a thriving managed services business?
Before you answer, consider the situation at Computer Network Solutions LLC, a fast-growing MSP in Plainview, N.Y., that now manages more than 200,000 customer devices,
In our earlier blog entry, we wrote about the five mistakes reps make when selling managed services.
One of the most costly mistakes is failing to connect your managed service offering to a business problem. Many reps are afraid to call on people outside of their typical comfort zone (i.e. mid level IT). Here are some best practices and two sample call scripts to help solve this problem. Read More >
Joe’s recent blog entry — asking whether MSPs were killing their own margins — touches on one of the most widely held misperceptions in the business.
The growth of the managed services model has always been accompanied by the specter of commoditization and the related “race to the bottom” discussion. But on the contrary. the race will be to the top. Here’s why. Read More >
I’m starting to hear from multiple managed service providers, who say some MSPs are under-pricing their work and hurting overall industry margins. Other critics worry that rapid starter programs for MSPs will saturate the market with poorly trained service providers who charge pennies on the dollar.
I’m not ready to press a panic button. But it is time for the industry to carefully consider pricing strategies. Here are some of the pricing myths — and realities — facing today’s MSPs. Please weigh in with your thoughts. Read More >
N-able Technologies wants to win the hearts and minds of Microsoft’s North American partners and managed service providers. Indeed, N-able is offering Microsoft partners a free one-year subscription to a new software as a service (SaaS) platform called N-central Express.
The N-able announcement reinforces three key trends in the managed services market:
Here’s a bit more on N-able’s strategy and the three highlighted trends.
One of the best presentations on managed services I’ve ever read reached my inbox on April 10. It was sent by Joe Paquet, VP of vendor alliances and relations at Axis Business Solutions, an MSP in Portsmouth, N.H.
Paquet took the time to summarize key learnings from the MSPAlliance’s Managed Services Summit, held earlier this month in Atlanta. Slide after slide, he offers value tips to MSPs that want to get started in the business.
For instance, here are six ways MSPs can effectively acquire customers, according to Axis Business Solutions: Read More >
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