MSPmentor

ManagEngine, the IT management software provider owned by Zoho Corp., hopes to make some noise at Mobile World Congress (Feb. 27-March 1, Barcelona, Spain). Indeed, ManageEngine is set to debut its mobile device management (MDM) solution for Apple iOS (iPhone, iPad) devices at the event.

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Don’t forget to join us today (Wednesday, February 8, 2012) for our Channel Expert Hour webcast. Two top MSPs — Data Storage Corp. and Bumi (Backup My Info!) — and Asigra will share their secrets to cloud backup. Learn how you can set your own cloud storage pricing, margins and service level agreements. But most of all: Learn the key questions Data Storage Corp. and Bumi asked while investigating potential cloud storage partnerships.

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Two top MSPs — Data Storage Corp. and Bumi (Backup My Info!) — and Asigra are set to share their secrets to cloud backup. Their guidance will surface during our Channel Expert Hour webcast on Wednesday, Feb. 8. Join in to learn how you can set your own cloud storage pricing, margins and service level agreements.

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Paessler, the network monitoring software company, will soon release PRTG 9.2 — the newest version of its flagship monitoring solution for SMBs and enterprise businesses. The upgrade includes a Mobile Web GUI, speedier web page loading and support for VMware vSphere 5. The new version of Paessler’s PRTG monitoring solution is set to debut at Cisco Live London 2012 (Jan. 30 – Feb. 3). And when it does, Paessler says it will include over 400 improvements.

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How can MSPs connect the dots between their help desks, online chat capabilities and remote support technologies? Get the answers today (Jan. 25, 2:00 p.m. ET/11:00 a.m. PT) during our next Channel Expert Hour webcast, hosted by MSPmentor. Our guest speakers will include…

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How can MSPs like you create a world-class help desk that both keeps your team close to your customers, while enabling your customers to better manage employee and customer support costs in the face of increasing expectations? Get the answers during our next Channel Expert Hour webcast (Jan. 25, 2:00 p.m. ET/11:00 a.m. PT). You’ll gain facts, tips and insights from an MSP who’s built an effective help desk that leverages optimized remote support systems and methodologies for desktop, remote and mobile customers. Also, learn how the concept of “unified customer care” is evolving, including insights from LogMeIn (the webcast’s sponsor). Register now.

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ManageEngine, the managed services software provider, is set to make several product announcements at Cisco Live London 2012 in late January and early February. The company will release updates to four products: DeviceExpert, NetFlow Analyzer, OpManager and and IT360. Here’s a little background on all four, as well as how ManageEngine will enhance them to help IT departments work more efficiently.

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Before you schedule your first customer meetings of 2012, you need to develop a mobile device management (MDM) strategy. Get control of smartphone and tablet management. And drive monthly recurring revenue along the way. To do so, join us for our next Channel Expert Hour webcast (Today: Wednesday, Jan. 11, 2:00 p.m. ET/11:00 a.m. PT). Also, check our complete webcast schedule — which now includes the fifth-annual MSPmentor 100 webcast.

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Welcome back from the holidays. Chances are, you’ll notice your customers bringing dozens — perhaps hundreds — of new iPads, iPhones and Android devices to work. Get control of the smartphone and tablet situation. And drive profits along the way. To do so, join us for our next Channel Expert Hour webcast (Jan. 11, 2:00 p.m. ET/11:00 a.m. PT). The webcast will help you to set up your first sales meeting for 2012 — what questions should you ask customers about mobile devices, what pain points can you solve, and what value can you deliver to customers. SECOND WEBCAST: Also, join us Jan. 25 for our second webcast of the month — focused on linking your help desk to customer instant messaging and remote support. We look forward to your participation and live questions.

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I’m nearly ready to go disappear for the New Year weekend. But I had promised MSPmentor’s readers a look at the most read managed services stories of 2011. We’ve already disclosed the 10 most read MSP news stories from Q1, Q2 and Q3 2011. Now let’s look at the most read MSP stories from Q4 2011 and the reasons managed services providers read along.

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Join the Channel Expert Hour webcast, hosted by MSPmentor, today at 2:00 p.m. eastern. The topic: Five best practices for MSPs that are selling cloud services. We’ve got three dynamic, expert speakers confirmed to speak on today’s Webcast. They include Savvis VP Martin Capurro, Mycroft CISO Liz Mann, and CA Technologies Senior Advisor Wendy Petty (CA is the event’s sponsor). We’ll take your questions throughout the webcast.

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While piecing together the Top 100 Channel Partner Conferences for 2012, our editorial team noticed that Autotask and LabTech Software seem to be on a collision course in 2012. Indeed, the Autotask Community Live 2012 and LabTech Automation Nation 2012 conferences appear to be scheduled for the same week, in the same city.

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He’s doing it again… The VAR Guy is pulling together his list of the Top 100 Channel Partner Conferences for 2012. Which ones should MSPs attend? Check out the list so far and add your suggestions and revisions. Then, hit the road and potentially meet The VAR Guy — if he really exists — in 2012…

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Cisco Systems, armed with its emerging Cisco OnPlus Service, is quietly making a major push with influential managed services providers. The effort surfaced at last week’s IT Nation conference in Orlando, Fla., where Cisco networked up with MSPs that work closely with ConnectWise and HTG Peer Groups. Here’s why.

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The MSPmentor team is heading off to conferences hosted by Synnex and Intel this week. Plus we’ll closely track CA World in Las Vegas. But before MSPmentor kicks off another round of managed services coverage, here are seven blogs the MSPmentor team didn’t have a chance to write for the week ending November 11.

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This week’s ConnectWise IT Nation conference in Orlando, Fla., attracted roughly 1,600 attendees. Multiple first-time attendees looked around and openly asked me: “How the heck did this conference and this community grow so large and so influential?” I’ve got a simple answer.

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Did the SMB managed services market grow 20 percent — or more — in 2011? That’s my early hunch, based on data from HTG Peer Groups and some anecdotal information I’ve gathered in recent weeks. I’m not suggesting that all MSPs are thriving. But concerns about the MSP market slowing down are overstated based on my observations at this week’s ConnectWise IT Nation conference in Orlando, Fla.

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At the ConnectWise IT Nation conference today, CEO Arnie Bellini demonstrated deeper integration between ConnectWise, LabTech Software and Quosal. The move reinforce’s Bellini’s vision to build a Microsoft Office-like suite for the IT Channel. But Bellini also evangelized continued integration with third-party RMM and quoting software platforms. Here’s a look at the keynote so far.

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At ConnectWise’s IT Nation conference yesterday, the MSPmentor team met privately with a range of managed services and channel influencers. So what are we hearing during the briefings and meetings? And what can attendees expect from ConnectWise CEO Arnie Bellini’s keynote later this morning? Here’s the chatter.

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Roughly 1,600 resellers, VARs, MSPs and channel influencers are on hand for the ConnectWise IT Nation conference in Orlando. The conference has pushed far beyond traditional managed services discussions. In fact, here are eight discussions and trends that surfaced during the initial Exhibit Hall and Keynote gatherings at ConnectWise IT Nation.

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The ConnectWise IT Nation conference kicks off November 9, but most attendees are already on hand for numerous pre-conference sessions. So what’s the managed services chatter so far? Here are 10 conversations, trends, and news tips worth tracking.

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Roughly 1,600 VARs, MSPs and channel vendors are expected to attend IT Nation and related sub-conferences in Orlando, Fla., next week. Many of the attendees will be exploring new technology solutions (remote monitoring, cloud storage, etc.) and new business strategies (marketing, sales, etc.). Within dozens of vendor booths and during private meetings, you’ll hear plenty of sales pitches. But before you ink any deals, here are 16 questions every managed services provider should be prepared to ask during IT Nation.

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How do you need to adjust your service level agreements to blanket cloud services and managed services? We’ll share the answers this Wednesday, November 2, at 2:00 p.m. eastern during our next Channel Expert Hour webcast. Register now to join us, and you’ll hear from experts who have developed successful SLA agreements for cloud services and managed services.

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