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N-able Teams with Hartco to Engage Canadian MSPs
Posted February 10th, 2012 by Nicholas Mukhar
N-able Technolgies, the remote monitoring and management (RMM) software provider, has partnered with Hartco Distribution in order to expand its reach further into Canada. N-able’s plan is to target what N-able VP of Sales Mike Cullen [picture] referred to as “untapped opportunities for MSPs” in the Canadian market. Here’s more on the plan, as well as how Hartco fits in.
Level Platforms Managed Workplace 2012: RMM Meets MDM
Posted February 10th, 2012 by Nicholas Mukhar
Competition among remote monitoring and management (RMM) software providers is beginning to heat up in 2012. And as is usually the case, intense competition is leading to rapid software solution innovation. The latest example? The RMM provider Level Platforms has introduced its signature Managed Workplace 2012 edition with one of the hottest new business management software features on the market today — mobile device management (MDM) software.
Dimension Data Acquires on Xigo En Route to Becoming Full MSP
Posted February 8th, 2012 by Nicholas Mukhar
Dimension Data, an IT solutions and services provider, has acquired the Xigo, a telecom expense management (TEM) solution provider, as part of its broader plan to become a complete managed communications services provider.
Help Wanted: Managed Services, Marketing and SEO Experts
Posted February 7th, 2012 by Nicholas Mukhar
Things have shifted a bit this week on our MSPmentor Job Board. The usual openings for technicians and support personnel have been replaced by MSPs looking for business development, marketing, sales and SEO experts.
EMC VP Talks Flash Storage Strategy Following VFCache Announcement
Posted February 7th, 2012 by Nicholas Mukhar
Hours after officially releasing its new VFCache Flash storage solution, EMC Corp. on Feb. 6 held a press conference in San Francisco, Calif., to discuss its enterprise Flash strategy. Mark Sorensen, senior VP of EMC’s Flash Business Unit , described how VFCache will work with EMC FAST and other products, and how the company’s international channel partners will help EMC push to the forefront of enterprise Flash solution development.
Webcast: Partner the Right Way on Cloud Backup
Posted February 3rd, 2012 by Joe Panettieri
Two top MSPs — Data Storage Corp. and Bumi (Backup My Info!) — and Asigra are set to share their secrets to cloud backup. Their guidance will surface during our Channel Expert Hour webcast on Wednesday, Feb. 8. Join in to learn how you can set your own cloud storage pricing, margins and service level agreements.
EHR Incentive Program: What’s In Store for Year Two?
Posted February 3rd, 2012 by John Moore
As the federal government’s electronic health record (EHR) adoption program moves into its second year, MSPs can expect several key developments. But first, here’s the background: The government’s meaningful use program provides financial incentives to healthcare providers who deploy EHRs and meet certain objectives when using them. Last year (2011) marked year-one of the program. The Centers for Medicare & Medicaid Services (CMS), which oversees the program, reported that more than $1.3 billion in Medicare EHR incentive payments were made between May and December 2011. And more than $1.1 billion in Medicaid EHR incentive funds were issued between January 2011 and the end of last year. So what’s next?
Datto: Profitable, Growing and Partnering on BDR Storage
Posted February 1st, 2012 by Joe Panettieri
Datto, the backup and disaster recovery (BDR) storage specialist, has a concise message for managed services providers (MSPs). Specifically, Datto is profitable, growing and in hiring mode. But what potentially sets Datto apart in the fiercely competitive BDR market? CEO Austin McChord offered MSPmentor some insights.
Netology Hires New Managed Services Director
Posted January 31st, 2012 by Nicholas Mukhar
Netology Technology Services, a managed IT services provider in Stamford, Conn., has hired Gladston Grant as its new director of managed services and support. In his new role, Grant will lead Netology’s IT support department and enable the MSP’s business customers to focus solely on revenue-generating projects.
Help Wanted: Technology Providers Seek Cloud, Managed Services Pros
Posted January 31st, 2012 by Nicholas Mukhar
The MSPmentor Job Board features job opening for sales and support staff, as well as newer opportunities for software engineers. So if you slacked off a bit on the job hunt at the beginning of the year, no worries. Managed service providers and cloud service providers have posted new opportunities on our board.
Rackspace Preps Remote Monitoring, Managed Services Business
Posted January 30th, 2012 by Joe Panettieri
Rackspace, the hosting and cloud services provider, is preparing to launch a remote monitoring service — which will apparently monitor customers’ on-premises servers. Andrew Schroepfer, VP of enterprise strategy at Rackspace, mentioned the potential managed services move during the CA Technologies MSP Symposium today in Miami, Fla.
MSPWorld Tackles Cloud Computing, Cloud Services, SLAs
Posted January 30th, 2012 by Joe Panettieri
When the MSPWorld conference kicks off this week (Feb. 1-3, Miami, Fla.), a healthy portion of the event content will focus on cloud computing and cloud services. That’s hardly surprising, considering nearly 60 percent of top MSPs now offer cloud and SaaS services to their customers, according to our fifth-annual MSPmentor 100 report. But what cloud trends will be on display at MSPWorld? Here are some guesses.
Sales Proposal and Quoting Software: Can You Compete Without it?
Posted January 30th, 2012 by Joe Panettieri
I’m now convinced that all IT service providers — MSPs, VARs, resellers — need quoting and sales proposals software. Ironically, I reached that conclusion while researching a potential home improvement project. Here’s the back story, and how it shaped my views back in the managed services providers.
SMB IT Spending Patterns Show MSPs the Way
Posted January 30th, 2012 by Dan Berthiaume
Small and midsize businesses can be a fickle bunch. Anyone who spends any time working with entrepreneurial businesses knows they tend to be extremely sensitive to market fluctuations and often dramatically change strategy and positioning with little advance notice. But what if MSPs could gain some insight into the kinds of IT investments SMBs are planning for the rest of 2012?
Managed Services: 7 Blogs MSPmentor Didn’t Write, Jan. 27
Posted January 27th, 2012 by Joe Panettieri
I’m packing my bags and heading to the CA Technologies MSP Symposium in a couple of days (Jan. 29-31, Miami, Fla). But before I head for the blogging exit, here are seven managed services blogs and MSP news stories the MSPmentor team didn’t have a chance to write for the week ending January 27, 2012.
NetIQ Releases Cloud Manager 2.0 for Managed Service Providers
Posted January 26th, 2012 by Nicholas Mukhar
Attachmate’s NetIQ division, which develops management software, has released NetIQ Cloud Manager 2.o. NetIQ hopes MSPs will embrace the software to managed Infrastructure-as-a-Service (IaaS) more efficiently.
CA Technologies Rides Momentum Into MSP Symposium
Posted January 25th, 2012 by Joe Panettieri
When CA Technologies kicks off its MSP Symposium (Jan. 29-31, Miami, Fla.), the company will arrive with considerable momentum. Indeed, CA announced surprisingly strong Q3 results yesterday. Revenues rose a healthy 10 percent to $1.263 billion. Dig a little deeper and you’ll see managed services and cloud services platforms like Nimsoft and AppLogic gaining momentum with partners. So what’s next? The answers will likely surface at CA’s MSP Symposium.
ManageEngine Links MSP Center Plus to Zoho Reports
Posted January 25th, 2012 by Nicholas Mukhar
ManageEngine, the IT management software provider and a division of Zoho Corp., has added Zoho Reports support to MSP Center Plus, a multi-tenant management environment for managed service providers. The software provider’s goal is to give MSPs a solution to create more comprehensive network environment reports and pull more detailed analytics to improve their network performance.
LogicMonitor Adds New MaaS Features for MSPs
Posted January 25th, 2012 by Nicholas Mukhar
LogicMonitor, the network, hosting and cloud monitoring software provider, has added new features to its Monitoring-as-a-Service (MaaS) solution for managed service providers. The move falls in line with what LogicMonitor CEO Kevin McGibben told me just one week ago about the company expanding its monitoring offering into Asia and further into Europe. A major part of LogicMonitor’s plan, according to McGibben, is to add more MSP customers. Here are more details on LogicMonitor’s first move as part of its regional expansion push.
Level Platforms: Help Desk Meets Managed Services Software
Posted January 23rd, 2012 by Joe Panettieri
The lines between managed services software, NOC (network operations center) services and help desk services continue to blur. The latest example involves Level Platforms introducing NOC and Help Desk services tied to its Managed Workplace platform for MSPs in the small business IT services market. This is part of a growing trend in the MSP market.
MSPs Can Ease Visa Burdens of SMBs
Posted January 23rd, 2012 by Dan Berthiaume
It’s no secret that the federal government is cracking down on immigration and more forcefully policing the documentation of foreign workers in the US. A recent New York Times article outlines how the federal agency known as Immigration and Customs Enforcement (ICE) is stepping up its audits of workplaces across the US to ensure all workers are properly documented and are allowed to live and work in this country.
Datto Backup & Disaster Recovery Storage Business Grows 300%
Posted January 19th, 2012 by Joe Panettieri
Datto Inc., which promotes backup and disaster recovery (BDR) storage solutions to MSPs and channel partners, says annual revenues grew 300 percent in 2011 vs. 2010. It’s the third consecutive year Datto has generated a 300-percent growth rate, the company asserts. The big question: Can Datto maintain that momentum amid fierce storage competition in 2012?
Top Managed Services Providers Grew Revenues 28% in 2011
Posted January 17th, 2012 by Joe Panettieri
MSPmentor 100 companies, representing the world’s top managed services providers, grew their recurring annual revenues to $1.04 billion in 2011, up 28 percent from 2010. Here’s a preliminary look at our fifth-annual MSPmentor 100 survey results.
