MSPmentor

A friendly (and timely) reminder. Our next MSPmentor Live webcast, focused on Hardware as a Service (HaaS) and Technology as a Service (TaaS), is scheduled for this Wednesday, March 24 at 2:00 p.m. eastern. Two fast-growing MSPs — Everon Technology Services and Black’s Support Services — will describe how they promote, sell and profit from HaaS. Executives from both MSPs and CharTec (a HaaS specialist and the event’s sponsor) will answer questions throughout the webcast. We look forward to your participation and questions.

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Two things are competing for my time and attention today: A blizzard here in New York, and the launch of the third-annual MSPmentor 100 — which debuts at 2:00 p.m. eastern today during our special webcast. How will I escape from the blizzard to moderate the webcast? Here’s the answer…

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Our third-annual MSPmentor 100 list and report — tracking 100 of the world’s most successful managed service providers — will debut February 10. Check our MSPmentor 100 center for details, or join our special webcast at 2:00 p.m. eastern on February 10. The MSPmentor 100 is a global survey, and we’ll be putting an extra-bright spotlight on international markets such as Europe and Australia this year.

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In a tough economy, the largest IT service providers — outsourcing firms and systems integrators — have been known to move downstream, seeking smaller deals with smaller customers. Cloud computing — and the ability to reduce the vendors’ cost of service — may also tempt the multi-billion-dollar, multinational IT firms to journey downmarket. Whatever the motivation, $6 billion Tata Consultancy Services (TCS) is making moves in the small and medium business (SMB) arena. Here’s how.

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More proof that the managed services market has gone global: 44 percent of the initial MSPmentor 100 survey participants reside outside the United States. We launched the third-annual MSPmentor 100 survey earlier this week. The survey is free, and managed service providers worldwide can participate. Using the survey results, we will produce the annual MSPmentor 100 report, which tracks the world’s most progressive managed service providers — using a range of financial and business metrics. Here are some more details about the survey.

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The early reports were accurate: Gateway and Level Platforms today confirmed a multi-year relationship to promote managed services across Europe, the Middle East and Africa (EMEA). This is the latest in a growing list of deals involving North American MSP software companies accelerating their international efforts.

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Greg Davis (pictured) is leaping from Dell’s North American channel chief slot into a new role as Dell’s global channel chief. As an advocate of Dell’s managed services strategy, it’s safe to expect Davis to focus on a global MSP-oriented push. For VARs and MSPs that remain sceptical of Dell, here are a few key points to keep in mind.

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Question: How do you succeed as a global managed services software company? Answer: You localize and open international offices. In the age of software as a service (SaaS), some people debate me on that answer. Specifically, some experts believe SaaS and cloud computing allow North American companies to go global.

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Doing business in the Middle East can be a tricky endeavor for technology companies. But plenty of IT experts have found success in the region. Sales of enterprise application software across the Arab Middle East and North Africa grew 16 percent in 2005 and roughly another 13 percent in 2006, according to IDC. Now, managed services and software as a service (SaaS) are gaining popularity across the region, too.

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