MSPmentor

After a year of anticipation, Symantec finally launched its managed service/software-as-a-service platform today. The Symantec Protection Network (SPN) initially supports storage services, with security services expected to arrive later this year or sometime in 2009.

Right out of the gate, SPN offers close integration with Symantec Backup Exec. That’s an important point: Hooks between SPN and Backup Exec could provide VARs and MSPs with a powerful one-two punch in the managed services market. Here’s why. Read More >

For the second time in a week, I’m hearing buzz about managed service providers working more closely with Amazon.com’s Simple Storage Service (also known as Amazon S3). For MSPs, the trick is embracing a reliable back-end storage service without mitigating your own brand in the market. Read More >

If I was managed service provider, I’d target a market niche real fast and dig real deep. Or I’d go broad really fast by offering a lengthly list of managed services. The reason: Big technology companies are realizing that can no longer afford to ignore the MSP and software-as-a-service (SaaS) markets.

EMC and SAP, for instance, are discussing a potential relationship that could allow EMC to host SAP applications for small businesses. The discussions have surfaced only a few weeks after EMC unveiled a SaaS-based storage service.

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Some pundits say managed services will become a commodity. I disagree. Managed services are not a single technology. Rather, managed service provider (MSP) platforms are a way to continually deliver new solutions to customers.

Think of it this way: As one managed service matures (for instance, managed storage) a new managed service will emerge (for instance, video surveillance). In order to show this visually, let’s take a look at Gartner’s famed Hype Cycle chart.

Now stick with me, and I’l quickly explain how I see the MSP market evolving.

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Big companies — EMC, and soon Symantec — are making big moves into the managed services market. But Vembu Technologies of Chennai (Madras), India, has quietly built a global managed storage business of its own.

More than 550 partners now use StorGrid, Vembu’s backup and storage solution. And Vembu is seeking to push its global partner network to more than 1,000 companies, according to Lakshmanan Narayan, president of Vembu. Read More >

In less than a year, Dell has made three key acquisitions to pump up its managed services and software as a service (SaaS) business. The latest acquisition involves MessageOne, which specializes in email continuity, compliance and archiving as a managed service. Here’s the scoop, and the bigger picture on Dell’s managed services push. Read More >

The managed services ecosystem continues to mature rapidly, as platform providers and software-as-a-service (SaaS) specialists ink new partnerships that extend their respective offerings. The latest case in point: Online backup specialist CompuVault Inc. is now a certified vendor for Level Platforms’ MSP offering. Here’s how the deal fits into the larger MSP picture. Read More >

Here’s a look at seven key trends from the MSPmentor 100, a first-of-its-kind research report identifying 100 of the world’s most progressive managed service providers. We’ll publish the complete MSPmentor 100 list and analysis on January 28, In the meantime, here’s a preview of our findings:

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