MSPmentor

Some Australian managed services providers allegedly are in an “uproar” over Kaseya’s SaaS pricing vs. on-premise pricing. But take a closer look at the situation, and you’ll likely discover the SaaS “uproar” may actually involve an apples-to-oranges price comparison of tools that offer vastly different capabilities. Here’s some perspective.

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There’s nothing like healthy competition to keep a market growing globally. In recent days, managed service platform providers have been busy leapfrogging each other with new announcements about their international efforts and milestones.

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Competition drives innovation. A case in point: Because the PC market is now wide-open to competition (Windows, Mac OS, Linux), managed service platform providers are working overtime to support customer choice. Kaseya’s latest platform release, for instance, embraces Intel vPro technology and Mac OS X. Going broad with Intel support and deep with Mac OS X support creates some compelling opportunities for MSPs. Here’s why.

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N-able, the managed service platform provider, is looking to make a splash in Australia. Smart move. A few weeks ago, MSPmentor described how the managed services market is growing more than 20 percent annually in Australia. And N-able CEO Gavin Garbutt (pictured) estimates that there are nearly 2 million small and midsize businesses in Australia, providing fertile ground for managed service providers. Here’s how N-able — and some of its rivals — hope to grow that market.

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According to Ziff Davis Enterprise (Bright Future for Managed Service Providers, 2007), the top three issues facing MSPs today include: determining SLAs, pricing and transitioning customers to managed service.

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There’s good news for MSPmentor’s growing readership in Australia. Demand for managed security services in that country will grow 20 percent annually through 2013, predicts Frost & Sullivan, a market research firm. Much like Frost & Sullivan, we’re watching the Australia market closely. And for good reason.

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I still maintain that no tech sector is immune to an economic slowdown. But even the biggest bears have to admit the bull run continues for the managed services sector. The latest example: Nimsoft’s 2007 revenue hit $29.4 million, up 77 percent from 2006.

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It’s no secret that economic indicators point to a possible US recession in 2008. Financial markets have recently declined, driving key stock indexes to their lowest levels in more than a year. In an economic downturn, some businesses are more vulnerable to recession than others.

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It’s one small piece of information that provides big-time hope to the managed services market. Kaseya says its annual revenue more than doubled in 2007 compared to 2006. Solutions providers can breathe a collective sigh of relief — at least for the next few weeks — as they digest the Kaseya news. But we should all keep the news in perspective. Here’s why.

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Instead of kicking back and relaxing for the holidays, managed service providers and integrators continue to discuss mergers, acquisitions and other potential business combinations. Two deals were announced on Jan. 2, and more are coming.

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The spirit of former Novell CEO Ray Noorda lives on in the managed services market. In the late 1980s, Noorda coined the term “coopetition” — which described rival technology companies that competed but also cooperated to grow a market.

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You know the drill: It’s the end of the year. Time for some predictions to stir some reader debate and feedback. Here’s a look at where I see the managed services market going in 2008. Agree? Disagree? I’m all ears.

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Call it the managed services paradox: Plenty of VARs want to offer managed services, but they often lack deep enough pockets to pay for robust managed services platforms. What’s the solution to this financial shortfall? Here are a few options.

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Kaseya COO Tim McMullen just disclosed that the company’s managed services platform will soon support Apple’s Mac OS and Linux. McMullen made the comment during a Webcast a few moments ago. Kaseya’s commitment to Apple and Linux reinforces the fact that a small — but influential — piece of the SMB market has made the move to the Macintosh. Support for Mac OS should arrive in early 2008, with Linux support to follow shortly thereafter. I’ve got reason to celebrate: I’m typing this blog entry on my MacBook Pro during a business trip, and heading home to visit my Dell/Linux desktop PC tonight.

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Imagine if The Geek Squad embraced managed services. That very scenario is occurring at Fast-teks, a nationwide computer services company that’s working with Kaseya and SecureMyCompany to master managed services. Under terms of a new initiative, Fast-teks is using SecureMyCompany’s hosted offerings to service customers in more than 120 North American markets. The online services include Kaseya Managed Services software, which offers asset management, software inventory and remote management capabilities.

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I’m in San Jose for the MSP Alliance Fall Managed Services Conference. It’s my first time at an MSP Alliance event. And frankly, I’m not sure what to see. But I do expect to hear about five key trends at the event. Here’s the rundown.

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In early August, The VAR Guy’’s daily blog hinted that Kaseya was prepping a new initiative to help VARs offer 24×7 managed services. (See item 9 on this list.) That prediction came true today as part of Kaseya’s new emPower Program.

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